A-1 Lock & Security

I contacted [redacted] and apologized.  We worked out a resolution that he is happy with.  We are installing his LoJack on Wednesday, January 18th, and in addition Audi San Diego is refunding the full amount paid for the LoJack. A check has been issued by our business office and...

sent to the lien holder already.   [redacted]Finance DirectorAudi San Diego858-549-6019 Direct858-549-6018 Fax

I spoke to Mr. [redacted] on 12/28  and apologized for the delay in responding to his concern.  I informed him that his refund check, including interest, was sent to his lender (AFS) on December 8th and the credit should be reflected on his next statement.  He was very nice and...

pleased that the issue was resolved and wishes us all happy holidays J   [redacted] Finance Director Audi San Diego [redacted]
[redacted]

The free oil change program was offered by the previous owners [redacted] Centres.  I apologize, but I do not have access to the purchase agreement between Kuni Automotive and [redacted] Centres.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The agreement signed with [redacted] Auto Group states that "liability will continue to the successors of Dealership". This makes Kuni Automotive legally liable for the Lifetime Oil Change Promotion. It is apparent that Audi of San Diego/Kuni Automotive does not have a valid basis that the agreement with [redacted] Auto Group does not transfer. I would like to see  documentation, and proper written proof in where it clearly states that Audi of San Diego is not liable for the free lifetime oil change. Regards,
[redacted]

It has been determined several years ago that [redacted] Automotive is in no way responsible for this agreement made by the [redacted] Group. Legally, [redacted] was and is responsible for any such agreement.

The "Lifetime" Oil change the [redacted] is referring to was an agreement with the [redacted] Auto Group. Kuni purchased the Audi Dealership over 5 years ago. Audi San Diego is not responsible for agreements set forth by the [redacted] group. The said agreement was not entered into by Audi San Diego or...

Kuni Automotive.

In response to the credit for Mr. & Mrs. [redacted] not showing on their statement as of January 4, 2017, I contacted our business office to find out what happened to the check.  They checked with the bank and at that point the check had not been cashed.  That check was then cancelled by our business office and a new check was issued and sent via FedEx to Audi Financial Services on Friday, January 13th, 2017.  Our business office is going to let us know when the check is cashed and once we have that information, I will contact Mr. [redacted] to let him know so this issue can be resolved.[redacted]Finance DirectorAudi San Diego[redacted]
[redacted]

I have attached a copy of the check and verification that it cleared our account on 1/17/17.  Audi Financial will not speak to us in regards to his account without his permission.  Mr. [redacted] needs to contact AFS and provide them with this information or give them permission to talk to us in regards to this matter and his account.   Thank you,   [redacted] [redacted]Finance DirectorAudi San Diego[redacted]

I spoke with [redacted], the service manager at Audi Palo Alto, and requested assistance for our customer [redacted] with getting his wheels fixed and also the vehicle smogged.  I followed that up with an email to [redacted] with the customer information. [redacted] responded saying the...

customer is set for an appointment this Thursday for wheel repairs and smog.[redacted]| General Sale ManagerAudi San Diego[redacted]
* Good Afternoon Your customer is set for this coming Thursday for wheel repairs and smog I will forward a copy of your smog for DMW purposes.Let me know if you need anything else  Best   [redacted] S. [redacted]Service Manager  W: (650) 852-1543F:   (650) 644-0506Audi Palo Alto  1730 Embarcadero Road, Palo Alto, CA  94303Please click here for directions to Audi Palo Alto from your home or office. From: [redacted] Sent: Thursday, March 09, 2017 2:50 PM To: [redacted] Cc: [redacted] Subject: RE: Revdex.com Complaint  No problem I just left him a voice mail  Best  [redacted] S. [redacted]C: (925) 389-9292   W: (650) 852-1543F:   (650) 644-0506Audi Palo Alto  1730 Embarcadero Road, Palo Alto, CA  94303Please click here for directions to Audi Palo Alto from your home or office. From: [redacted] Sent: Thursday, March 09, 2017 2:47 PM To: [redacted] Cc: [redacted] Subject: FW: Revdex.com Complaint  [redacted], Thanks for taking my call today.  Here is the contact info for our customer.  Thanks for assisting with this guy!  We need to fix a couple of wheels, and if it’s all 4, then so be it.  Also, it is a TDI and it needs to be smogged for DMV.  I’ll contact him and have him call you, as well.            CUSTOMER                           CO-BUYERCust#: 157588Name:  [redacted]L,F:   [redacted],[redacted]Addr:  [redacted]City:  [redacted]State: CAZip:   95125Cnty:  [redacted]HP#:   ([redacted]WP#: Sincerely, [redacted]General Sales ManagerAUDI SAN DIEGO858-549-6011 – direct 702-373-[redacted] – cellular

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] & [redacted]
I will not wait for the 5 day period, because the resolution might take a little bit longer but I think we're making progress.  I just sent a secured email on my account to Audi Financial Services regarding the check from [redacted] and gave them my authorization that [redacted] can talk or communicate with them about this issue.  The attached copy of the check that [redacted] sent is not really a verification that the check cleared on their bank account.  It's just a voucher that a check was issued.  A copy to [redacted] of this response e-mail to you will hopefully open up to end this issue.  Thank you very much for your great help.[redacted] & [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]