A-1 Merritt Electronics

This customer's solar system had a short in the system We sent our crew back up to Los Olivos and repaired the solar system end of July, 2015.The Solar Energy Company, Inc

Yes on February 12, 2015 I sent out a solar tech from our company to check the F[redacted] inverter. The tech called F[redacted] tech support and confirmed that the inverter was broken beyond repair, however because the inverter was under warranty a new inverted would be shipped to us...

ASAP. Lucie was standing right next to our tech during this conversation with F[redacted]. However F[redacted] changed their policy regarding inverter replacement. We had to fill out a warranty claim certificate before a new inverter could be shipped out. I completed the form and sent it back to F[redacted], a few weeks later we received the replacement Inverter. Once we received the inverter we installed it on her system. Normally we would pick-up a check from the client for $250 that would be refunded to Lucie Curtiss when we received a check from F[redacted] for the inverter installation. Lucie did not want to pay us anything so I cancelled a potential lien on her property until the check arrives at our company. There are no liens on her property and we are now waiting 4-6 weeks on reimbursement of the inverter installation from F[redacted]. If you have any questions please contact me by email or phone ###-###-####. C[redacted]President