A-1 Plumbing

This letter is in response to Case #: [redacted] A-Plumbing would like to apologize for the delay in responding to this matter and the inconveniences it has resulted for the customer, Ms [redacted] A-Plumbing works in collaboration with various vendors to deliver services across the South [redacted] service areaWe strive to provide the best plumbing and construction services possible and the satisfaction of our customers is our top priorityUnfortunately, the volume of service calls can be overwhelming at times, resulting in rare occasions when there is a breakdown in communication The lack of follow through on the part of A-Plumbing in Ms [redacted] ’s case is unacceptable and we are interested in working to rectify this situationA-Plumbing would like to compensate Ms [redacted] for her days of lost wages Please let us know what steps we can take to begin this process We thank Ms [redacted] and the Revdex.com for bringing this matter to our attention and look forward to the opportunity to resolve this case Respectfully, [redacted] ***

Dear Revdex.com:Onvoy, LLC d/b/a Inteliquent (“Inteliquent”) submits this response to Complaint No [redacted] .? Inteliquent and its subsidiaries are? primarily wholesale providers of telecommunications services to other carriers, resellers and service providers who use the services Inteliquent provides in order to provide their own wholesale or retail telecommunications services.? ? Per our understanding of the facts in this case, the complainant, a customer of Comcast, commissioned a print advertisement that included a phone number as part of the textThe number was apparently misprinted in the advertisement and the complainant contacted Inteliquent, the owner of the misprinted number, requesting that we activate the number and port it to the complainant’s carrier.? Although the number does belong to Inteliquent, it is not in service and is, therefore, not portable.? We regret that we are unable to accommodate the complainant’s request.With respect to the referenced three-way phone call, we were unable to confirm the details described in the complaint, however, if the complainant wishes to provide additional details, we will investigate.Thank you.Onvoy, LLC d/b/a Inteliquent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Initial Business Response /* (1000, 5, 2016/03/10) */
Dear Revdex.com,
Onvoy, LLC ("Onvoy") submits this response to the complaint of Ms*** *** concerning telephone number ***; Case No***
Onvoy, LLC is primarily a wholesale provider of telecommunications
services to other carriers, service providers and resellers Our customers use the services Onvoy provides in order to provide their own telecom services Onvoy is not making or causing the calls to be made to her home, work and cell phone numbers
In this case, telephone number *** was disconnected on February 24, and has been inactive since that date As such, Ms*** should not receive any further calls from this number
If any calls were received after February 24, 2016, it is likely that the number that appears on her caller ID has been "spoofed." In addition, she reports that when she calls the number back she gets only a busy signal which further suggests that the number is spoofedCaller ID spoofing occurs when the caller manipulates the information that appears on her caller id in order to hide the number from which the call is actually originating In the case of spoofed numbers, we do not know what number is actually making the calls so we are unable to further investigate or stop the calls
If the calls continue, we suggest she contact her own service provider and ask if they can trace the call back to its origination point If she can provide an exact time and date that a call was received they may be able to determine the number from which the call is truly originating
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2016/03/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear Revdex.com: Onvoy, LLC d/b/a Inteliquent (“Inteliquent”) submits this response to Case No***. Inteliquent is primarily a wholesale provider of telecommunications services to other carriers, resellers and service providers who use the services we provide in order
to provide their own wholesale or retail telecommunications services In this case, Inteliquent has disabled the number We have also advised our wholesale customer of the issue and asked them to investigate and take whatever further action is necessary to stop the calls Please don’t hesitate to contact me at *** with any additional questions or concernsThank youOnvoy, LLC d/b/a Inteliquent

Dear Revdex.com: Onvoy, LLC ("Onvoy") is primarily a wholesale provider of telecommunications services to other carriers, resellers and service providers who use the services Onvoy provides in order to provide their own wholesale or retail telecommunications services.
Because Onvoy provides wholesale services to other telecommunications service providers, the end user of telephone number ###-###-#### is not our customer. We have no information on file concerning the identity of the end user of the number nor do we have any information regarding the use of the number Onvoy is not making the calls or causing the calls to be made to the complainant Onvoy is not a telemarketer nor does it provide telemarketing services.In this case, we advised our wholesale customer of this complaint and instructed them to investigate and resolve this issueThe complainant should not receive any further calls from telephone number ###-###-####.Thank you.Onvoy, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like the $i paid this company refunded to me via check and the refund can be mailed to the following address :*** *** *** **
*** *** ** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Dear Revdex.com:Onvoy, LLC ("Onvoy") submits this response to Case No***Onvoy is primarily a wholesale provider of telecommunications services to other carriers, resellers and service providers who use the services Onvoy provides in order to provide their own wholesale or
retail telecommunications services. Because Onvoy provides wholesale services to other telecommunications service providers, the end user of telephone number ###-###-#### is not our customer. We have no information on file concerning the identity of the end user of the number nor do we have any information regarding the use of the number. Onvoy is not making the calls or causing the calls to be made. Onvoy is not a telemarketer nor does it provide telemarketing servicesIn this case, we advised our wholesale customer of the complaint and requested that they investigate the use of the number and instruct their customer to permanently add the complainant’s telephone numbers it all do not call lists. Our customer has confirmed that this action was taken. The complainant should not receive any further calls from telephone number ###-###-#### Thank youOnvoy, LLC

Dear Revdex.com:Onvoy, LLC d/b/a Inteliquent (“Inteliquent”) submits this response to Case No***. Inteliquent is primarily a wholesale provider of telecommunications services to other carriers, resellers and service providers who use the services we provide in order to
provide their own wholesale or retail telecommunications services. The complainant in this case is a wholesale customer who remitted a check for more than the amount due stated on his invoice.In this case, a check in the amount of the overpayment was sent to the complainant via overnight mail on August 22, 2017. As such, we believe this issue has been satisfactorily resolved.Please don’t hesitate to contact me at *** with any additional questions or concerns.Thank you.Onvoy, LLC d/b/a Inteliquent

Dear Revdex.com:Onvoy, LLC submits this response Case No*** concerning unwanted calls from telephone number ###-###-####.We have conducted a search of our records and have determined that this telephone number does not belong to Onvoy, LLC or its subsidiaries As such, we
are unable to assist in stopping the calls.To the best of our knowledge, the number in question belongs to Bandwidth.com The complainant should contact Bandwidth.com for assistance with regard to this number.Please don't hesitate to contact me with any further questions or concerns.Thank you

Dear Revdex.com: Onvoy, LLC d/b/a Inteliquent (“Inteliquent”) submits this response to /Case No***. Inteliquent is primarily a wholesale provider of telecommunications services to other carriers, resellers and service providers who use the services Inteliquent provides in
order to provide their own wholesale or retail telecommunications services. Inteliquent is not making the calls or causing the calls to be made. Inteliquent is not a telemarketer nor does it provide telemarketing servicesThe complainant states that he is receiving unwanted calls but did not provide the telephone number or numbers from which he is receiving the calls. We are unable to further investigate this complaint without knowing what numbers are making the calls. If the complainant provides the calling number(s) and the number called, we will advise our customer or customers of the complaint, request that they initiate an investigation and take appropriate action to stop the callsThank you.Onvoy, LLC d/b/a Inteliquent

Dear Revdex.com: Onvoy, LLC (“Onvoy”) submits this response to the complaint of Ms*** ***, Case No*** concerning unwanted calls she is receivingOnvoy is primarily a wholesale provider of telecommunications services to other telecommunications carriers, resellers and
service providers who use the services Onvoy provides in order to provide their own wholesale or retail telecommunications services Onvoy is not making the calls or causing the calls to be made. Onvoy is not a telemarketer nor does it provide telemarketing servicesIn this case, Ms*** did not provide the telephone number or numbers making the calls. If she provides the calling number(s), and the calling number(s) belong to Onvoy, we can advise our customer or customers of the complaint and request that they initiate an investigation and take appropriate action to ensure that she does not receive any further calls from the number(s)Thank you

Revdex.com:
I appreciate the reply and the company taking quick action.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you

Dear Revdex.com:Onvoy, LLC d/b/a Inteliquent (“Inteliquent”) submits this response to Complaint No***.? Inteliquent and its subsidiaries are? primarily wholesale providers of telecommunications services to other carriers, resellers and service providers who use the
services Inteliquent provides in order to provide their own wholesale or retail telecommunications services.? ? Per our understanding of the facts in this case, the complainant, a customer of Comcast, commissioned a print advertisement that included a phone number as part of the textThe number was apparently misprinted in the advertisement and the complainant contacted Inteliquent, the owner of the misprinted number, requesting that we activate the number and port it to the complainant’s carrier.? Although the number does belong to Inteliquent, it is not in service and is, therefore, not portable.? We regret that we are unable to accommodate the complainant’s request.With respect to the referenced three-way phone call, we were unable to confirm the details described in the complaint, however, if the complainant wishes to provide additional details, we will investigate.Thank you.Onvoy, LLC d/b/a Inteliquent

This letter is in response to Case #: [redacted].   A-1 Plumbing would like to apologize for the delay in responding to this matter and the inconveniences it has resulted for the customer, Ms. [redacted].   A-1 Plumbing works in collaboration with various vendors to deliver services...

across the South [redacted] service area. We strive to provide the best plumbing and construction services possible and the satisfaction of our customers is our top priority. Unfortunately, the volume of service calls can be overwhelming at times, resulting in rare occasions when there is a breakdown in communication.   The lack of follow through on the part of A-1 Plumbing in Ms. [redacted]’s case is unacceptable and we are interested in working to rectify this situation. A-1 Plumbing would like to compensate Ms. [redacted] for her 2 days of lost wages.   Please let us know what steps we can take to begin this process.   We thank Ms. [redacted] and the Revdex.com for bringing this matter to our attention and look forward to the opportunity to resolve this case.   Respectfully,       [redacted]

To Whom It May Concern: This letter is in response to Case #: [redacted].   A-1 Plumbing would like to apologize for the delay in responding to Ms. [redacted] and the concerns she has expressed regarding her recent encounter with our business.   A-1 Plumbing would like to apologize for...

any unprofessional behavior Ms. [redacted] may have received.   Our company strives to provide quality customer service including: completion of repairs in a timely manner and maintaining strong relationships with our customers.   The dissatisfaction expressed by Ms. [redacted] in regards to her recent experience with A-1 Plumbing is unacceptable and we are interested in working to rectify this situation.   In the event the warranty company has not already refunded her $60 service fee, A-1 Plumbing would like to compensate Ms. [redacted] for her service fee cost.   Please let us know what steps we can take to begin this process.   We thank Ms. [redacted] and the Revdex.com for bringing this matter to our attention and look forward to the opportunity to resolve this case.   Respectfully,       [redacted]

I have a home warranty contract on my home and the insurance carrier assigned A-1 plumbing to our service call. This was on 12/**/13, A-1 came out and looked around and said it was too wet to do any work and he needed an access. An access was made 3 times already. He has fees guaranteed with [redacted] but he never comes to complete the job. He calls the insurance co. and informs he has been by but no one was home. He has not been by since 12/**/14 when he collected $65.00 and then never did the job. I just want my problem to be fixed, or tell the insurance co., he does not want the job so someone else can come do it. This has gone on long enough and it could be come a health issue if left undone. A-1 plumber is lazy and does not follow through on any of his promises to either myself, my husband or the insurance co. I keep calling the insurance co and they inform me they are just waiting for the plumber to send in the invoice with his charges. As stated above I just want them to fix our problem. I want him to come out here and repair the leak. He states it's too wet. Doesn't a leak mean lots of water, and is that not what a plumber does, repair leaks? Please help us to put closure on this problem of ours. We really need to get this fixed before it becomes a bigger problem.Thank you,[redacted]