*** *** came in on 4/29/and had the vehicle diagnosedWe informed him the vent solenoid and connector would need to be replaced, we gave him a quoteHe did not pay for the diagnosis that day, he rescheduled the work and paid for the diagnosis and repair when the work was completed on
5/4/He was charged a diagnosis fee of $that we reduced from the original posted diagnosis fee of $We charged of an hour as per the labor guide through Mitchell On Demand which equals $The parts were from *** *** and were sold for the same list value the customer would have been able to buy them for, we did not charge any additional mark upParts total was $As per Mitchell labor guide it is hours to pull the fuel tank which equals $The customer was never charged to pull the fuel tank, therefore there would be no reason to credit him for pulling the fuel tankIt is of Kyle Automotive's opinion that we charged a very fair amount for diagnostics and repairs rendered
Complaint: [redacted]
I am rejecting this response because:There was no mention of a cable. I was quoted a price of $200 and told the reason it was so much is because the fuel tank must be removed. I have no idea where they came up with the figures they quote. I will never go back to that business and will tell my friends and family about them. I have used their services several times in the past years and never had a complaint.
Regards,
*** *** came in on 4/29/and had the vehicle diagnosedWe informed him the vent solenoid and connector would need to be replaced, we gave him a quoteHe did not pay for the diagnosis that day, he rescheduled the work and paid for the diagnosis and repair when the work was completed on
5/4/He was charged a diagnosis fee of $that we reduced from the original posted diagnosis fee of $We charged of an hour as per the labor guide through Mitchell On Demand which equals $The parts were from *** *** and were sold for the same list value the customer would have been able to buy them for, we did not charge any additional mark upParts total was $As per Mitchell labor guide it is hours to pull the fuel tank which equals $The customer was never charged to pull the fuel tank, therefore there would be no reason to credit him for pulling the fuel tankIt is of Kyle Automotive's opinion that we charged a very fair amount for diagnostics and repairs rendered
Complaint: [redacted]
I am rejecting this response because:There was no mention of a cable. I was quoted a price of $200 and told the reason it was so much is because the fuel tank must be removed. I have no idea where they came up with the figures they quote. I will never go back to that business and will tell my friends and family about them. I have used their services several times in the past years and never had a complaint.
Regards,
[redacted]