A-1 Quality Home Inspections, Inc.

I am writing you in response to customer complaint #[redacted]. It clearly states in the contract, that the customer signed, that there was a 4% processing fee if payment of a credit card was used. The work that was preformed was a mold remediation, demolition and removal. In regarding to the hole in...

the laundry door, we were never near that door and we were not the only contractors in the home at that time. As far as the installation, it was a demolition and removal contract only. I have attached the contract between the customer and I, plus text messages trying to come to an agreement with the customer. Customer satisfaction is what my company strives for, but this customer would not come to a fair agreement. She also made a complaint with home adviser which they agreed that all work was completed per contract. If you would like me to forward you home advisers email, please let me know.Thank you,[redacted]