A-1 Quality Maintenance and Construction, LLC

SEE ATTACHMENT FOR ORIGINAL - MY NAME IS [redacted] OWNER OF A-1 QUALITY MAINTENANCE & CONSTRUCTION LLC. I WORK MAINT., CONST., AND PLUMBING REPAIRS. I AM A VENDOR FOR [redacted] WARRANTY. ORGINAL COMPLAINT WAS LEAK SHOWFNG UPON LIVING ROOM CEILING ORGINATING...

FROM WHAT MR. [redacted] SAID WAS THE UPSTAIRS KIDS BATHROOM PACIFICALLY THE TUB DRAIN. AS HE AND I PROCEEDED TO THE SECOND FLOOR TO TNSPECT, MR. [redacted] TELLS ME THAT HE HAD ALREADY DONE HIS INVESTIGATION. STATING THAT HE FOUND THAT WHAT HE FOUND WAS A CAU}.KING PROBLEM AT THE TUB SPOUT AND FAUCET COVER PLATE, WHICH IS NOT UNDER HIS POLICY COVERAGE. WHICH IS STATED IN COPIES OF THE POLICIES ISSUED,ONCE WE REACHED THE SECOND FLOOR HE INFORMED ME OVER AN ACCESS WHEN 1 INQUIRED OF SUCH. I WENT IN THE BEDROOM. OPENED THE ACCESS AND HAD HIM RUN THE WATER FROM THE TUB : FELT AROUND FOUND NO WETNESS OR LEAKS. Hå FF USHED THE TOILET, THEN THE SINK. SAME RESULT NO FAILTURE FOUND. THIS OCCURRED ON JAN. 29, 2016. I COLLECTED THE REQUIRED DEDUCTIBLE, INFORMED HIM THAT I WOULD REPORT TO WARRANTY COMPANY AND GET BACK WITH HIM, THEN I LEFT.AFTER SPEAKING WITH [redacted] AS TO HOW TO PROCEED. REPORTED AS MENTIONEE) ABOVE AS WELL AS I MUST PROCEED FROM THRU CEIHLING IN ORDER TO GET BETTER VIEW OF PH.UMBPNG, THIS WOULD ALLOW ME TO SEE WHAT I COULD NOT REACH FROM UPSTAIRS THRU THE ACCESS PANEL.RETURNED ON 2/5/16 AFTER GETTING AUTHORIZATION TO OPEN CEH.ING WITH INSTRUCTIONS TO PUT ROUGH PATH BACK, OPENED ABOUT A 6 INCH OPENING WHERE DAMAGE WAS OBVIOUS AS WELL INDICATION THAT CUSTOMER HAD REMOVED THE TEXTURE COVERING THE DRYWALL, HAD POLICY HOLDER RUN ALL WATER FROM ALL FDXTURES UPSTAIRS IN THE KIDS BATH. STILL NO FAILURES OR LEAKS DETECTED. THEN HT CAME TO CHECKING WHAT MR [redacted] HAD SAID HE HAD ALREADY REPAIRED, HE AND Í WENT BACK UPSTAHRS. I HAD HIM THROW WATER ON THE FAUCET COVER AND SPOUT, FOUND WATER LEAK. IT POURED. HIS INSURANCE OF HIS REPAIR DEFERRED ME FROM ORGINALLY CHECKING THE CAULKING PRIOR TO CUTTING THE CEH.ING_WE THEN WENT DOWNSTAIRS AND I SHOWED HIM MOLD ON THE BACK OF THE PIECE OF DRYWALL THAT I REMOVED.I THEN RECCOMMENEDED THAT AN ACCESS PANEL BE INSTALLED FOR FUTURE ACCESS AND QUICK REPAIR TO THE HOLE, MOLD AND TEXTURE PROBLEMS RESOLVED ALL AT ONCE. HOWEVER, THE WARRANTY COMPANY DOES NOT COVER ACCESS PANELS. IN MOST POLICIES ACCESS IS ON THE HOMEOWNER. [redacted] OWNER INFORMS ME HE IS A {UNHON IRON WORKER AND HE WOULD DO THE REPAIR. I. SPECULATED TO SAVE HIM THE MONEY OF PAYTNG ME SINCE ACCESS PANELS ARE NOT COVERED.MY CONCLUSION IS THAT HE IS BUTT AND PRIDE HURT OF IT REING FOUND THAT HE HNFACT DID NOT DO AS HE INSURED THAT HE HAD ALREADY DONE, THE [redacted] ÖYWNER IS MY ONLY FORM OF INFORMATION WHEN IT COMES TO DEAGNIS OF PLUMBING PROBLEMS IN ORDER TO PREVENT CUTTING OF ANYTHING AT ALL, INTIRE PURPOSE OF Q AND A.H THEN LEFT REPORTED THE SAME TO THE WARRANTY COMPANY OF POLICY HOLDERS WISES. THEN I CLOSED THE INVOICE ON 2/10/#6 AND HERE WE ARE, CONTACT WARRANTY COMPANY THEY RECORD ALL VENDOR RELATIONS AS WELL AS POLICY HOLDERS, DO NOT BELIEVE ME CHECK WHAT THE RECORDINGS HAVE ON THEM AND JUDGE BY THAT,I APPOLIGIZE FOR ANY INCONVIENCE ON ANYONES PART, BUT ONLY CAN DO AS PERMITTED. NO MORE NO LESS. NOT TO MENTION HIM CALLING WARRANTY COMPANY STATING FALSE ACCUSATIONS. THIS CAN BE CONSIDERED SLANDER.Sincerely,[redacted]