Complaint: [redacted]I am rejecting this response because:
I have not received any calls from Silvercreek , they lie. The issue is about the agents's negligence. The agents' responsibility is to represent the buyer in the preconstruction meeting and that wasn't accomplished. The fact that the agent has been in business for 25 years is irrelevant. I have bought houses and done business for 25 years and never had an agent abuse and yell at my wife before. what is relevant is that I as the buyer communicated clearly to the agent where I wanted the sink to be , the agent is supposed to communicate this to the builder, and he didn't do it. I had problems throughout this whole project with this agent. I didn't have a problem with the lender nor the title company that is a lie. But I had a problem with the builder because I called them and sent them emails with no response, it wasn't until I called the boss and wrote a letter, did I get a response. I had to do that on my own, the agent didn't help. The agent is supposed to send photos this is his job,,I hired the agent to represent my interests and that WAS NOT done. what do you mean you don't know what to do..?? Now I have a sink in the wrong place because the agent failed to communicate to the builder,agent did not go beyond his duties he was negligent, and now he must pay to get the sink relocated, it was the agents responsibility to make sure the sink was put where the customer wants it.I have emails demonstrating my communication as to where I wanted the sink located. I called the agetn many times from a time zone 15 hours ahead and he responded by saying he is busy on a date.
Furthermore,,
. I bought a new home and had it built by Hubble Homes as an out of country buyer. I work overseas and needed help in having my interests represented by a local real estate company during the construction process, but had trouble and conflict of interest with Patrick D[redacted] the real estate agent throughout the whole process.
In the beginning when I chose the lot to build on, Patrick D[redacted] the real estate agent sent me a price sheet for the lots that were different than the builder and overnight the price for the lot premium I wanted increased by $5000, it was sent to me the next day with the original lot premium crossed out.
When I wanted Hubble Homes to use glue on the sub flooring, so I don’t have squeaky floors, Patrick D[redacted] told me that it wasn’t common practice to use glue. After my own investigation, by calling other builders, I discovered he was wrong. The other builders do use glue on the sub floor. In addition, after writing a letter to the builder saying I wanted glue to be used on the sub floor, they responded by saying that it is mandated by the building code to use glue. Thus not protecting my interests.
Moreover, I wanted rocker light switches installed and the builder told me that I would need to pay $500 extra for a change order on top of the cost of the rocker switches. It was never communicated to me what kind of switches would be used. I have no problem paying for the rocker switches, but the change order is usury. I wrote a letter to the builder explaining this and they waived the charge for the change. I had to do this on my own the agent didn’t do anything.
In addition, I wanted the sink in the garage relocated. I wrote a very detailed memo to the agent along with a detailed drawing of where I wanted the sink located so this can be communicated to the builder in the preconstruction meeting as I hired the agent to do. The sink wasn’t put in the location I wanted. I asked the agent what happened and he said he had communicated to the builder about the sink location. His response to me was that he had told the builder and he said there would be a struggle and too many complications to change the sink location and it was not worth it to try and change it. His response was gruff and told me to stop micro managing and to stand down. Come to find out the agent didn’t tell the builder about the location of the sink during the preconstruction meeting and he lied to me, because if he did tell the builder about the location of the sink it would have been installed in the correct location. This indolent attitude was appalling; as it shows a conflict of interest because I asked the agent if he would talk to the builder this way and he said he needs to maintain a good rapport with the builder thus discounting my interests.
Another issue was that the front door lock was not the lock my wife and I ordered during a Skype call with the builder’s design center. The agent was unsuccessful in getting the proper lock installed and I wasted money on the lock.
During closing my wife had unpleasant interactions with Patrick D[redacted] the agent. I couldn’t attend the closing because I’m working overseas and my wife and two children stayed at a hotel for three nights. My wife checked out of the hotel because the lender said the house would close that day and it would be all right to check out of the hotel. She used a taxi to go to the house for final inspection because the agent’s car was too small to pick her up at the hotel. During final inspection Patrick D[redacted] yelled at my wife in an abusive manner and gruffly lectured her about checking out of the hotel. My wife said she doesn’t want to pay the hotel again. My wife noticed several cabinets in the kitchen had faulty finishing. The agent told her that the builder is not going to come all the way out here to change it, but she insisted that she wanted to get what she paid for and wanted it communicated in writing that there was a problem with the cabinets. The agent responded to her verbally along with a letter to me and said she was being a bully. My wife told me she was afraid to be around the agent because he was gruff. Very inhospitable because it is the first time my wife and kids visited Idaho and now she thinks all Idaho people are like this.
I hired this agent to protect my interests as a buyer because I work overseas and couldn’t communicate easily with the builder. Even the builder was indolent in customer relations with me because I called the builder’s representative three times and wrote email with no response. I did get a response from the builder after I contacted higher management. Many times I called the agent and he said he is busy on a date and can’t talk. It was difficult for me because I was calling from a time zone 15 hours ahead in the wee hours of the morning. Not once did the agent try and communicate with me on my local working hours time, always was done on his convenience of time zone. And after the sale was finished, I never received a thank- you for doing business note or anything. The agent just took the money and ran.
. I bought a new home and had it built by Hubble Homes as an out of country buyer. I work overseas and needed help in having my interests represented by a local real estate company during the construction process, but had trouble and conflict of interest with Patrick D[redacted] the real estate agent throughout the whole process.
In the beginning when I chose the lot to build on, Patrick D[redacted] the real estate agent sent me a price sheet for the lots that were different than the builder and overnight the price for the lot premium I wanted increased by $5000, it was sent to me the next day with the original lot premium crossed out.
When I wanted Hubble Homes to use glue on the sub flooring, so I don’t have squeaky floors, Patrick D[redacted] told me that it wasn’t common practice to use glue. After my own investigation, by calling other builders, I discovered he was wrong. The other builders do use glue on the sub floor. In addition, after writing a letter to the builder saying I wanted glue to be used on the sub floor, they responded by saying that it is mandated by the building code to use glue. Thus not protecting my interests.
Moreover, I wanted rocker light switches installed and the builder told me that I would need to pay $500 extra for a change order on top of the cost of the rocker switches. It was never communicated to me what kind of switches would be used. I have no problem paying for the rocker switches, but the change order is usury. I wrote a letter to the builder explaining this and they waived the charge for the change. I had to do this on my own the agent didn’t do anything.
In addition, I wanted the sink in the garage relocated. I wrote a very detailed memo to the agent along with a detailed drawing of where I wanted the sink located so this can be communicated to the builder in the preconstruction meeting as I hired the agent to do. The sink wasn’t put in the location I wanted. I asked the agent what happened and he said he had communicated to the builder about the sink location. His response to me was that he had told the builder and he said there would be a struggle and too many complications to change the sink location and it was not worth it to try and change it. His response was gruff and told me to stop micro managing and to stand down. Come to find out the agent didn’t tell the builder about the location of the sink during the preconstruction meeting and he lied to me, because if he did tell the builder about the location of the sink it would have been installed in the correct location. This indolent attitude was appalling; as it shows a conflict of interest because I asked the agent if he would talk to the builder this way and he said he needs to maintain a good rapport with the builder thus discounting my interests.
Another issue was that the front door lock was not the lock my wife and I ordered during a Skype call with the builder’s design center. The agent was unsuccessful in getting the proper lock installed and I wasted money on the lock.
During closing my wife had unpleasant interactions with Patrick D[redacted] the agent. I couldn’t attend the closing because I’m working overseas and my wife and two children stayed at a hotel for three nights. My wife checked out of the hotel because the lender said the house would close that day and it would be all right to check out of the hotel. She used a taxi to go to the house for final inspection because the agent’s car was too small to pick her up at the hotel. During final inspection Patrick D[redacted] yelled at my wife in an abusive manner and gruffly lectured her about checking out of the hotel. My wife said she doesn’t want to pay the hotel again. My wife noticed several cabinets in the kitchen had faulty finishing. The agent told her that the builder is not going to come all the way out here to change it, but she insisted that she wanted to get what she paid for and wanted it communicated in writing that there was a problem with the cabinets. The agent responded to her verbally along with a letter to me and said she was being a bully. My wife told me she was afraid to be around the agent because he was gruff. Very inhospitable because it is the first time my wife and kids visited Idaho and now she thinks all Idaho people are like this.
I hired this agent to protect my interests as a buyer because I work overseas and couldn’t communicate easily with the builder. Even the builder was indolent in customer relations with me because I called the builder’s representative three times and wrote email with no response. I did get a response from the builder after I contacted higher management. Many times I called the agent and he said he is busy on a date and can’t talk. It was difficult for me because I was calling from a time zone 15 hours ahead in the wee hours of the morning. Not once did the agent try and communicate with me on my local working hours time, always was done on his convenience of time zone. And after the sale was finished, I never received a thank- you for doing business note or anything. The agent just took the money and ran.
Complaint: [redacted]I am rejecting this response because: the main issue at hand has not been resolved with my house. There were GFI electrical outlets that were to be replaced due to main fuse failing inside main panel. I have made many attempts in addressing the issue with Tanya. Friday December 9th at 4:21pm contacted Tanya regarding GFI outlet was not replaced and sent pictures of the broken outlet. Her response was that "seller said GFI was replaced and working" but clearly in the pictures sent, the outlet was broken and trips breaker as soon as outlet is used. Tanya texted back on Tuesday December 13th at 2:20pm and asked for location of breaker, and again I sent pictures to verify the only cover was replaced and not the actual GFI outlet. She informed me that Randy was going to call me, and I never heard from him. On Tuesday December 27th at 4:26 got another text from Tanya after I had contacted the broker from Silvercreek and the GFI had still not been addressed. Friday January 6th at 8:54am Tanya contacted us to stop by the house to see the GFI outlets in person and my wife was home to show her the property and the issues we were having. Tanya came to the house at 11:15am and was able to verify that the GFI outlet was indeed broken and still has not been fixed. She informed me that she was going to contact the seller and her handyman and let us know what can be done to get this fixed by the evening time. 2 weeks passed without a contact or call back to inform us what she was going to be doing in order to fix the situation. That is when I contacted the Revdex.com to file a complaint as I feel negligence and carelessness for fixing the situation was what we were feeling.
I feel that a final walk thru should have been done with my realtor as I reached out a few times before closing, but she was too busy to meet me there. Yes I was the last person to enter, but I'm not a contractor or realtor so I was just looking at condition of house. Sunday November 6th at 3:00pm I had asked about doing a final walk thru with Tanya, and she said she did the walk thru with [redacted] last week but he hadn't moved out yet. At 5:27pm she confirmed that all items were fixed. Tuesday November 8th Tanya informed me she was going ot be around the area later for a walk thru and I agreed, but she never responded and did not meet me. Wednesday November 9th 3:33pm again I asked for a final walk thru and she was unavailable again. Tanya said it was too hard for her to get there. Friday November 11th 6:54pm again I asked if we could go by the house and her response was that she was tied up again. Tanyas response was for me to go by myself and look a the house. In reality, the realtor was not there for the last process of the closing of the house.
Sunday October 16th 10:52am I had asked about backing out of the buying of the house and Tanyas response was that is we choose to do that, we lose our earnest money and that would could be sued for any of the costs that he inncured with fixing the repairs to the house. Using her guidance as the realtor, we decided to stay with the current purchase. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
I have not received any calls from Silvercreek , they lie. The issue is about the agents's negligence. The agents' responsibility is to represent the buyer in the preconstruction meeting and that wasn't accomplished. The fact that the agent has been in business for 25 years is irrelevant. I have bought houses and done business for 25 years and never had an agent abuse and yell at my wife before. what is relevant is that I as the buyer communicated clearly to the agent where I wanted the sink to be , the agent is supposed to communicate this to the builder, and he didn't do it. I had problems throughout this whole project with this agent. I didn't have a problem with the lender nor the title company that is a lie. But I had a problem with the builder because I called them and sent them emails with no response, it wasn't until I called the boss and wrote a letter, did I get a response. I had to do that on my own, the agent didn't help. The agent is supposed to send photos this is his job,,I hired the agent to represent my interests and that WAS NOT done. what do you mean you don't know what to do..?? Now I have a sink in the wrong place because the agent failed to communicate to the builder,agent did not go beyond his duties he was negligent, and now he must pay to get the sink relocated, it was the agents responsibility to make sure the sink was put where the customer wants it.I have emails demonstrating my communication as to where I wanted the sink located. I called the agetn many times from a time zone 15 hours ahead and he responded by saying he is busy on a date.
Furthermore,,
. I bought a new home and had it built by Hubble Homes as an out of country buyer. I work overseas and needed help in having my interests represented by a local real estate company during the construction process, but had trouble and conflict of interest with Patrick D[redacted] the real estate agent throughout the whole process.
In the beginning when I chose the lot to build on, Patrick D[redacted] the real estate agent sent me a price sheet for the lots that were different than the builder and overnight the price for the lot premium I wanted increased by $5000, it was sent to me the next day with the original lot premium crossed out.
When I wanted Hubble Homes to use glue on the sub flooring, so I don’t have squeaky floors, Patrick D[redacted] told me that it wasn’t common practice to use glue. After my own investigation, by calling other builders, I discovered he was wrong. The other builders do use glue on the sub floor. In addition, after writing a letter to the builder saying I wanted glue to be used on the sub floor, they responded by saying that it is mandated by the building code to use glue. Thus not protecting my interests.
Moreover, I wanted rocker light switches installed and the builder told me that I would need to pay $500 extra for a change order on top of the cost of the rocker switches. It was never communicated to me what kind of switches would be used. I have no problem paying for the rocker switches, but the change order is usury. I wrote a letter to the builder explaining this and they waived the charge for the change. I had to do this on my own the agent didn’t do anything.
In addition, I wanted the sink in the garage relocated. I wrote a very detailed memo to the agent along with a detailed drawing of where I wanted the sink located so this can be communicated to the builder in the preconstruction meeting as I hired the agent to do. The sink wasn’t put in the location I wanted. I asked the agent what happened and he said he had communicated to the builder about the sink location. His response to me was that he had told the builder and he said there would be a struggle and too many complications to change the sink location and it was not worth it to try and change it. His response was gruff and told me to stop micro managing and to stand down. Come to find out the agent didn’t tell the builder about the location of the sink during the preconstruction meeting and he lied to me, because if he did tell the builder about the location of the sink it would have been installed in the correct location. This indolent attitude was appalling; as it shows a conflict of interest because I asked the agent if he would talk to the builder this way and he said he needs to maintain a good rapport with the builder thus discounting my interests.
Another issue was that the front door lock was not the lock my wife and I ordered during a Skype call with the builder’s design center. The agent was unsuccessful in getting the proper lock installed and I wasted money on the lock.
During closing my wife had unpleasant interactions with Patrick D[redacted] the agent. I couldn’t attend the closing because I’m working overseas and my wife and two children stayed at a hotel for three nights. My wife checked out of the hotel because the lender said the house would close that day and it would be all right to check out of the hotel. She used a taxi to go to the house for final inspection because the agent’s car was too small to pick her up at the hotel. During final inspection Patrick D[redacted] yelled at my wife in an abusive manner and gruffly lectured her about checking out of the hotel. My wife said she doesn’t want to pay the hotel again. My wife noticed several cabinets in the kitchen had faulty finishing. The agent told her that the builder is not going to come all the way out here to change it, but she insisted that she wanted to get what she paid for and wanted it communicated in writing that there was a problem with the cabinets. The agent responded to her verbally along with a letter to me and said she was being a bully. My wife told me she was afraid to be around the agent because he was gruff. Very inhospitable because it is the first time my wife and kids visited Idaho and now she thinks all Idaho people are like this.
I hired this agent to protect my interests as a buyer because I work overseas and couldn’t communicate easily with the builder. Even the builder was indolent in customer relations with me because I called the builder’s representative three times and wrote email with no response. I did get a response from the builder after I contacted higher management. Many times I called the agent and he said he is busy on a date and can’t talk. It was difficult for me because I was calling from a time zone 15 hours ahead in the wee hours of the morning. Not once did the agent try and communicate with me on my local working hours time, always was done on his convenience of time zone. And after the sale was finished, I never received a thank- you for doing business note or anything. The agent just took the money and ran.
. I bought a new home and had it built by Hubble Homes as an out of country buyer. I work overseas and needed help in having my interests represented by a local real estate company during the construction process, but had trouble and conflict of interest with Patrick D[redacted] the real estate agent throughout the whole process.
In the beginning when I chose the lot to build on, Patrick D[redacted] the real estate agent sent me a price sheet for the lots that were different than the builder and overnight the price for the lot premium I wanted increased by $5000, it was sent to me the next day with the original lot premium crossed out.
When I wanted Hubble Homes to use glue on the sub flooring, so I don’t have squeaky floors, Patrick D[redacted] told me that it wasn’t common practice to use glue. After my own investigation, by calling other builders, I discovered he was wrong. The other builders do use glue on the sub floor. In addition, after writing a letter to the builder saying I wanted glue to be used on the sub floor, they responded by saying that it is mandated by the building code to use glue. Thus not protecting my interests.
Moreover, I wanted rocker light switches installed and the builder told me that I would need to pay $500 extra for a change order on top of the cost of the rocker switches. It was never communicated to me what kind of switches would be used. I have no problem paying for the rocker switches, but the change order is usury. I wrote a letter to the builder explaining this and they waived the charge for the change. I had to do this on my own the agent didn’t do anything.
In addition, I wanted the sink in the garage relocated. I wrote a very detailed memo to the agent along with a detailed drawing of where I wanted the sink located so this can be communicated to the builder in the preconstruction meeting as I hired the agent to do. The sink wasn’t put in the location I wanted. I asked the agent what happened and he said he had communicated to the builder about the sink location. His response to me was that he had told the builder and he said there would be a struggle and too many complications to change the sink location and it was not worth it to try and change it. His response was gruff and told me to stop micro managing and to stand down. Come to find out the agent didn’t tell the builder about the location of the sink during the preconstruction meeting and he lied to me, because if he did tell the builder about the location of the sink it would have been installed in the correct location. This indolent attitude was appalling; as it shows a conflict of interest because I asked the agent if he would talk to the builder this way and he said he needs to maintain a good rapport with the builder thus discounting my interests.
Another issue was that the front door lock was not the lock my wife and I ordered during a Skype call with the builder’s design center. The agent was unsuccessful in getting the proper lock installed and I wasted money on the lock.
During closing my wife had unpleasant interactions with Patrick D[redacted] the agent. I couldn’t attend the closing because I’m working overseas and my wife and two children stayed at a hotel for three nights. My wife checked out of the hotel because the lender said the house would close that day and it would be all right to check out of the hotel. She used a taxi to go to the house for final inspection because the agent’s car was too small to pick her up at the hotel. During final inspection Patrick D[redacted] yelled at my wife in an abusive manner and gruffly lectured her about checking out of the hotel. My wife said she doesn’t want to pay the hotel again. My wife noticed several cabinets in the kitchen had faulty finishing. The agent told her that the builder is not going to come all the way out here to change it, but she insisted that she wanted to get what she paid for and wanted it communicated in writing that there was a problem with the cabinets. The agent responded to her verbally along with a letter to me and said she was being a bully. My wife told me she was afraid to be around the agent because he was gruff. Very inhospitable because it is the first time my wife and kids visited Idaho and now she thinks all Idaho people are like this.
I hired this agent to protect my interests as a buyer because I work overseas and couldn’t communicate easily with the builder. Even the builder was indolent in customer relations with me because I called the builder’s representative three times and wrote email with no response. I did get a response from the builder after I contacted higher management. Many times I called the agent and he said he is busy on a date and can’t talk. It was difficult for me because I was calling from a time zone 15 hours ahead in the wee hours of the morning. Not once did the agent try and communicate with me on my local working hours time, always was done on his convenience of time zone. And after the sale was finished, I never received a thank- you for doing business note or anything. The agent just took the money and ran.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: the main issue at hand has not been resolved with my house. There were GFI electrical outlets that were to be replaced due to main fuse failing inside main panel. I have made many attempts in addressing the issue with Tanya. Friday December 9th at 4:21pm contacted Tanya regarding GFI outlet was not replaced and sent pictures of the broken outlet. Her response was that "seller said GFI was replaced and working" but clearly in the pictures sent, the outlet was broken and trips breaker as soon as outlet is used. Tanya texted back on Tuesday December 13th at 2:20pm and asked for location of breaker, and again I sent pictures to verify the only cover was replaced and not the actual GFI outlet. She informed me that Randy was going to call me, and I never heard from him. On Tuesday December 27th at 4:26 got another text from Tanya after I had contacted the broker from Silvercreek and the GFI had still not been addressed. Friday January 6th at 8:54am Tanya contacted us to stop by the house to see the GFI outlets in person and my wife was home to show her the property and the issues we were having. Tanya came to the house at 11:15am and was able to verify that the GFI outlet was indeed broken and still has not been fixed. She informed me that she was going to contact the seller and her handyman and let us know what can be done to get this fixed by the evening time. 2 weeks passed without a contact or call back to inform us what she was going to be doing in order to fix the situation. That is when I contacted the Revdex.com to file a complaint as I feel negligence and carelessness for fixing the situation was what we were feeling.
I feel that a final walk thru should have been done with my realtor as I reached out a few times before closing, but she was too busy to meet me there. Yes I was the last person to enter, but I'm not a contractor or realtor so I was just looking at condition of house. Sunday November 6th at 3:00pm I had asked about doing a final walk thru with Tanya, and she said she did the walk thru with [redacted] last week but he hadn't moved out yet. At 5:27pm she confirmed that all items were fixed. Tuesday November 8th Tanya informed me she was going ot be around the area later for a walk thru and I agreed, but she never responded and did not meet me. Wednesday November 9th 3:33pm again I asked for a final walk thru and she was unavailable again. Tanya said it was too hard for her to get there. Friday November 11th 6:54pm again I asked if we could go by the house and her response was that she was tied up again. Tanyas response was for me to go by myself and look a the house. In reality, the realtor was not there for the last process of the closing of the house.
Sunday October 16th 10:52am I had asked about backing out of the buying of the house and Tanyas response was that is we choose to do that, we lose our earnest money and that would could be sued for any of the costs that he inncured with fixing the repairs to the house. Using her guidance as the realtor, we decided to stay with the current purchase. Sincerely,[redacted]