A-1 Roofing & Construction

Review: The roofer replaced my roof in 2011. I replaced it due to some storm damage, age & CertainTeed warranty. The roof didn't lesk when I replaced it. There have been leaking problems ever since the roof has been replaced. [redacted] (the owner) came out once to put some sealer around the skylights & this didn't fix the leaks. I have since had another roofer examine the workmanship. In his opinion, the shingles were not installed properly according to the manufacturer's instructions and the sealer used by [redacted] was not the proper sealer to use for the application and the conditions.

My ceiling & insulation are being ruined as a result of this poor workmanship.

I have been trying to contact [redacted] to resolve these issue for almost 3 years. He either will not take my calls if he recognizes my phone number or fails to return the repeated messages I have left on his answering machine. I finally was able to reach him on 04/10/14. Once he knew who it was & why I called he was extremely rude and refused to even discuss any type of resolution to the leaking problems. He in fact dared me to sue him.Desired Settlement: At this point, I would like a full refund because I am going to have to spend over $3000.00 to fix the roof, repaint my ceiling and repair the additional damage to the insulation & ceilings.

Business

Response:

This letter is in response to the customer complaint filed

with your organization by former customer [redacted]. This response was written by the owner [redacted]

T. [redacted] who provided the estimate and worked on the roofing project as well

as direct communication with the customer.

The day I ([redacted]) went to bid the job, [redacted] took me in her house and

showed me stains around the skylights and vents. I immediately informed her of the problems I

have been called on by others in the past with those exact factory-installed

skylights. [redacted] was told by me that she

should contact the manufacturer. [redacted]

responded “I have tried but found out the company was out of business”. I don’t recall if she meant the manufactured

home builder or the plastic skylight manufacturer. I then told her of 2 other homes with the

same plastic-domed skylights that were leaking at that time. My suggestion to her was to replace them with

a good quality wood and aluminum clad skylights. [redacted] said that she understood then asked me

if I would try first use the existing skylights because she didn’t want to

afford the cost of replacing at the time.

With the suggestion that I gave her, [redacted] instructed me to go ahead

with replacing the roof, using the existing skylights and doing the best we

could with what we had.

Since I replaced the roof, I have been to her house 3 times to reseal

the skylights and then it will last for a while. Because the skylights have no flashing,

expansion and contraction breaks all sealants I’ve seen including the sealant

the manufactured-home company’s sealant they used. The last time that I was at her house, I told

her that I took pictures of the cracks and would not be doing this sealing

anymore for free. I assume that is why

it was so long since we had heard from [redacted].

By the way, the 2 other houses mentioned in this statement are

manufactured houses likes her and had the same problem skylights with no

resolution from the company. The problem

skylights which were the original cause for leaking and are still the cause of

this continued leaking problem into these houses including [redacted]’s. Prior to me getting the phone call for a

roofing bid, A-1 Roofing & Construction had nothing to do with her leaking

problems. To this day, the 2 other home

owners still have leaks if they don’t keep applying more sealant and often due

to expansion and contraction with climate variation. The roof is not the cause

of leaks; the skylights always have been and are still the source of the leaks in

her house. Also, I would be extremely interested in [redacted]’s

“other roofer” including his roofing credentials or tenure (i.e. years of

experience, certified shingle applicator, state certification, business

legitimacy including proper insurance and tax liability).

P.S. > to whom it may concern, if A-1 Roofing & Construction’s

long-standing reputation and credibility is damaged in any way, I will look

into court action for the first time since the company has been in business

since 1979 and I’ve owned the company since 1991.

If you have any questions or

need additional information, please feel free to contact our business office at

###-###-#### leaving a voice message if necessary. I work a full-time job outside of my office

responsibilities for A-1 and [redacted] is out of the office most of the time working

on the job with his crew. We have

operated a completely legitimate Wisconsin small business since 1991 and want

to ensure that one person does not have the opportunity of tarnishing our

hard-earned positive reputation.

Sincerely,

Consumer

Response: