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A 1 Services Reviews (4)

The leak currently active in this unit is on the patio section of her property.  The patio was modified by this owner or a prior owner in a manner that was not flashed correctly.  The leak is coming from this deck and not from the roof.  We submitted a bid to the board for this repair and the board determined that it WAS NOT an HOA expense or repair and would not approve the work.  The history of the roof related replacement has nothing to do with this situation.  Mixing the two in the same discussion only confuses the matter and does not resolve the leak or further resolution to this complaint.  We appreciate the fact that often owners do not understand what is happening to areas that they cannot easily see.  That is why we have taken the opportunity to meet personally and explain this leak as well as again at the HOA annual meeting.  We cannot resolve this leak without HOA board approval and this leak is not in our scope of work, on our contract, part of the insurance claim or even one that was known to exist in the past.

Complaint: [redacted]
I am rejecting this response because:The leaks have not been fixed. When a hard rain comes everyone in my building has leaks. After the new roof was replaced, I have had 10 days of leaking. The flat part of the roof was replaced but was not done properly, and so now everyone in my building has leaks. [redacted] said that he will put something on top of the flat part of the roofs. That would be just a band aid. The product should have been put under the new roof, not on top. Now, half of all the units are leaking. Ron's roofer what they needed but said he was going to come back to redo roofs. He has not. The water damage is not because of the tile I put on the patio-if anything, it protected water from coming in.. Before it was just an old wood deck. The tile was approved to put it on. I had called A-1 many times to look at it, but the reefer who used to work there was fired for not doing work that he said he was doing, and never fixed the leaks for a year and a half. Every time it rained hard, I had the same leaks. Then the new roof was put on and [redacted] said he redid the flat roofs, but painted them black instead. We had to get an inspector to tell us this. Now [redacted] is denying that it is his fault-he is the one who hired this roofer who lied about fixing the roofs. A-1's insurance should cover the damage to my unit-warped walls and warped floor,and mold ? I will have the inspector tell me about all of this because [redacted] is trying to buck his responsibility. Now our board says he doesn't answer their calls and basically ignores them. Also [redacted] is doing the same thing.  Regards,
[redacted]

A1 Services has been out to the unit many times.  The old roof was recently replaced.  We have stopped all the known roof leaks at this point.  There is a present leak on her patio that is not a roofing leak.  I submitted a bid to repair the leak over her patio to the HOA....

 The HOA determined the leak was caused by the owner and did not approve repair since the leak was caused by the owner placing ceramic tile on her patio and the flashing was compromised (not a roof leak).  We are working with the ponding issues on the roof and are analyzing the framing under the roofing to determine the correct action.

On April 18, 2012, [redacted] Condominiums (Austin, TX) experienced a three alarm fire which resulted in substantial damage to four units (two one-bed, one-bath and two two-bed, two-bath units) and ultimately the loss of my home. A1 Service was automatically hired by my HOA ([redacted]) under "emergency" circumstances (and without consultation of any of the [redacted] owners) to repair all exterior damages. It took approximately seven months (November 2012) for A1 to complete those repairs. Far longer than any of us owners expected or desired. [redacted] (A1 Services) was the main contractor during those months. When it finally came time to begin the interior repairs, the owners were instructed to individually meet with [redacted] and do a run-through of their units. During my initial meeting with [redacted], I (and a witness on my behalf) discussed the possibility of hiring A1 Services to complete the repairs on my home. My initial preference was to find and hire a different company, but I requested a bid from A1 for comparison purposes. When I mentioned this to [redacted] he informed me that due to A1 Services' previous work, they had rights to all of the permits for [redacted] Condominiums and would require me to pay $300 to $500 to transfer those permits to another contractor, as well as a few additional weeks. Unfortunately as a result, I made the mistake of hiring A1 Services. I met with [redacted] that following January and signed a contract with A1. That contract required their services for three things; plumbing, electrical, and HVAC. My condo is a two-bed, two-bath unit but nothing requiring an overwhelming amount of work. Since signing my contract with A1 eight months ago, they have lost two copies of my house key which were intended for the installation of a lock box (which still has not been done), done little to no work with no explanation as to why, and charged me for work that was not completed . I have tried numerous occasions to contact [redacted] but have gotten almost no response. I have received one phone call from him since January, and had two brief meetings with him at my condo. I am a 23 year old, single female and I feel that Mr. [redacted] does not take me, or my situation seriously.

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Address: 7373 S 6th St, Oak Creek, WI, 53154-2013

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