A-1 Singer Sewing Center, Inc.

I have read the consumers complaint and understand her concern, however; upon viewing the video recording for the signing of the contract I see that she was, in fact, offered the opportunity to purchase an extended service contract during her purchase and she refusedShe even put her signature on
the form to decline further coverageMy service department would love the opportunity to give her an estimate to repair her carPlease let us know if we can continue to be of assistance.*** ***Used Car Manager

On February 20, [redacted] came into our dealership to look for a pre owned vehicle and get financing through our dealership's source of lenders. At that time, she did complete a credit  application with her signed...

authorization to get approved for a vehicle loan.       I submitted the application on a 2014 GMC terrain which was approved with Ally bank, however; the payments were too high for her and she decided not to get the vehicle. [redacted] then left the dealership.       On March 4th, [redacted] came back to the dealership and was now looking for a car for her son, a pre owned Malibu. Our dealership did NOT pull her credit again (due to her application and credit  report still being in our system). At that time I switched the vehicle approved from the GMC terrain to the Chevy Malibu and resubmitted the application back to the bank. This step is necessary in order to obtain an approval on the correct VIN. Once the application was submitted, Ally bank called me to let me know they would not approve the Malibu deal because [redacted] had just bought a pre owned Cadillac from another dealership after she left our dealership on her 1st visit and that dealership used Ally bank. So Matthews Hargreaves did not pull [redacted] credit report a 2nd time.       Just as with mortgages, banks will often rerun the credit report to prevent customers from tricking them and trying to get 2 auto loans before the 1st auto loan shows on the customers credit report.     Tell us why here...using Ally bank