A-1 Toyota

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Website Complaint Response:
CUSTOMERS VEHICLE WAS STAGED OUTSIDE WHICH IS STANDARD PROCEDURE .BODY PANELS AND FRAME COMPONENTS WERE OUTSIDE IN LOT UNTIL NEW FRAME ARRIVED.ALL OTHER COMPONENTS WERE STORED INSIDE FACILITY.SERVICE MANAGER ASSURED CUSTOMER NO DAMAGE WOULD COME TO ANY
COMPONENTS OUT IN THE ELEMENTS.SERVICE MANAGER INFORMED CUSTOMER OF RECOMMENDED REPAIRS THAT WERE FOUND UPON INSPECTION OF VEHICLE.DEALER POLICY IS TO INSPECT VEHICLES FOR SAFETY RELATED AND MAINTENANCE ITEMSCUSTOMER DECLINED ANY ADDITIONAL REPAIRSVEHICLE WAS COMPLETED AND RETURNED TO CUSTOMER 06/26/14.CUSTOMER PROVIDED ALTERNATE TRANSPORTATION FOR DURATION OF REPAIR.RENTAL VEHICLE AND FRAME REPLACEMENT WERE PERFORMED UNDER MANUFACTURERS WARRANTY.CUSTOMER INCURRED NO OUT OF POCKET EXPENSESDEALER UNAWARE OF CUSTOMERS DISSATISFATIONDEALER DID REPAIRS UNDER MANUFACTURERS GUIDELINES BY A CERTIFIED TECHNICIAN.THESE REPAIRS ARE COVERED BY A ONE YEAR WARRANTY THAT COVERS WORKMANSHIP AND PARTS DEFECTS.CUSTOMER MAY CONTACT SERVICE MANAGER WITH ANY QUESTIONS AT PHONE NUMBER ABOVE
7/25/3:43:PM

From: A1 ToyotaRegarding: [redacted] [redacted] [redacted]     [redacted] came into A1 Toyota and asked to be helped with obtaining a brand new vehicle.    He had a concern regarding his credit but required us to provide him with...

transportation as soon as possible and if we could not fulfill his vehicle requirement right away then he would leave the dealership and give his business some where else.     We collected [redacted]’s deposit and down payment and provided him with a vehicle while we worked on securing financing according to his financial requirements   Due to some inconsistencies and inaccurate information provided by [redacted] the banks declined financing and required further information and documents to investigate and consider providing financing.  [redacted] was informed many times that we are the dealership that sells the vehicles and the financing portion is provided by the bank, the lender.  Obtaining proper documents from [redacted] took some time and delayed the decision from the banks. Meanwhile we let [redacted] use our vehicle as he had his down payment with us and we were working with the lenders on his behalf.  After all information provided by [redacted] which did not match some of the initial information he had provided the lending institutes declined the approval based on the terms [redacted] had requested.   [redacted] was informed of this and was presented all credit score disclosures and bank decisions and thoroughly explained the situation and was also presented with options which he declined.  [redacted] was given his entire deposit/down payment back and his trade and was apologized by the General Sales Manager for not being able to obtain a loan in the terms [redacted] would agree to.   Through out the entire process [redacted] [redacted] were treated with the highest respect and professionalism and were not charged a single penny to use our vehicle while we tried to obtain a loan for them.    All deposits were returned and [redacted] left the dealership amicably.  Regards, John D[redacted] A1 Toyota General Sales Manager  A1TOYOTA.COM / A1SCION.COM              ###-###-####

Review: WE TRADED IN A NISSAN 07 VERSA FOR A TOYOTA '13 PRIUS PLUG-IN. THE NISSAN'S PAY-OFF WAS $15,000. THE TOYOTA HAD A REBATE OF $7,300. THEY WERE SUPPOSED TO GIVE US $6,000 FOR THE VERSA. THE STORY IS TOYOTA A-1 ROLLED $9,000 MORE INTO OUR LOAN,THEREBY MAKING OUR PRIUS $575/MO. FOR 3 YRS. AND NOT SHOWING THE $6,000 FOR THE VERSA. WE DID NOT KNOW OF A $600 CARE PKG BEING ADDED TO THE LOAN. $300 WAS ALSO ADDED FOR THE VIN #'S TO WHICH WE WERE NOT CONSULTED. WE DON'T KNOW HOW THIS LOAN WAS APPROVED FOR 2 PEOPLE OF FIXED INCOMES. NOW WE CAN'T PAY THIS HIGH PAYMENT, AND TOYOTA A-1 NOR TOYOTA FINANCIAL WANT TO HELP US IN ANY WAY BY LOWERING THE PAYMENT OR TRADING IN FOR ANOTHER CAR. IF WE TRADE IT IN, THEY SAY THERE WILL BE $12,000 OF NEGATIVE EQUITY.Desired Settlement: WE WOULD LIKE TOYOTA TO TAKE THIS CAR BACK AND GIVEUS A LESSER MODEL.

Business

Response:

Website Complaint Response:

Mr. and Mrs. [redacted] were very unhappy with their 2007 Nissan Versa they had purchased elsewhere. They came to our dealership and asked us if we could help them get out of their Nissan and into another vehicle. Mr. and Mrs. [redacted] were previous customers and had leased a vehicle from A1 Toyota in 2011. The [redacted]'s understood they owed a lot more ($15300) on the Nissan than it was valued at ($6000). They also did not have any money to put down on another vehicle. The 2013 Toyota Prius PlugIn was offering a lease special rebate of $7300. The $7300 would help defray most of the negative equity in the [redacted]'s trade. The money factor on the lease was also very low (0.0011). Mr. and Mrs. [redacted] chose to add "Excess Wear and Tear Coverage" for their lease which would protect them against up to $5000 worth of damage or excess wear and tear on their leased vehicle. That coverage is from Toyota and cost $595. They also opted for the optional VinMark, which they had on their previous lease, for $299. They spent a considerable amount of time with the finance manager and clearly understood that the monthly payment was $576 as well as the rest of the terms of their agreement. I personally did an exit interview with them before they left the dealership and they were completely satisfied with their new vehicle and the experience they had here at A1 Toyota. It seems that Mr. and Mrs. [redacted] became disenchanted months after they leased their vehicle through Toyota Financial Services. A1 Toyota is more than willing to help the [redacted]'s in any way we can, however, what they are asking for; taking the car back and giving them a lesser model, is not possible without paying off the Toyota Financial Services Lease Contract which would require a considerable down payment from the [redacted]'s which they have stated they don't have.

Sent on: 2/6/2014 9:41:54 AM

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Toyota is lying. We did not ask for a VinMark nor for extra wear and tear. In fact, they wanted us to purchase molding. We did not know about the

wear and tear until a month later when we reread the lease agreement. This is all in the past now; we voluntarily had the Prius repossessed.

Sincerely,

Review: Some time in April I received a letter in the mail from the Toyota Corp regarding the recall of Toyota [redacted] models for excessive rusting of the frame.So on May 9th I took my [redacted] to A1 Toyota in New Haven to have it checked out.I was given a loaner Toyota [redacted] as a temporary replacement .Later that day I received a call from a manager A1 Toyota stating that my frame was severely rusted and a new frame was recommend . I was told it would be about 1 week.....After 3 weeks went by with out hearing from anyone at A1 Toyota I decided to pay them a visit.When I got there I was surprise to see my car totally ripped apart and all the parts sitting right beside it totally exposed to all the elements.through all the rain Connecticut has been having,the parts from my car has been sitting there exposed.... I took pictures and saved them because I know this cannot be good. When I asked the manager about my car parts being exposed to the rain he said that will not be a problem......Then he proceeded to give me a list of $1100 in repairs he claims they found while taking my car apart.New CV boots,new water pump,new timing belt,oil change etc..... My car was totally fine when I dropped it off at A1 Toyota ......Now here we are on June 24th 2014 and still no updates from A1 Toyota regarding my car....They seem more interested in getting me to pay for the supposed repairs the want me to get.Desired Settlement: I would like updates on what's going on with my car and I would like some kind of warranty .....None of the repairs they suggested was never and issue .So how do I know they didn't cause them....

Business

Response:

Website Complaint Response:

CUSTOMERS VEHICLE WAS STAGED OUTSIDE WHICH IS STANDARD PROCEDURE .BODY PANELS AND FRAME COMPONENTS WERE OUTSIDE IN LOT UNTIL NEW FRAME ARRIVED.ALL OTHER COMPONENTS WERE STORED INSIDE FACILITY.SERVICE MANAGER ASSURED CUSTOMER NO DAMAGE WOULD COME TO ANY COMPONENTS OUT IN THE ELEMENTS.SERVICE MANAGER INFORMED CUSTOMER OF RECOMMENDED REPAIRS THAT WERE FOUND UPON INSPECTION OF VEHICLE.DEALER POLICY IS TO INSPECT VEHICLES FOR SAFETY RELATED AND MAINTENANCE ITEMS. CUSTOMER DECLINED ANY ADDITIONAL REPAIRS. VEHICLE WAS COMPLETED AND RETURNED TO CUSTOMER 06/26/14.CUSTOMER PROVIDED ALTERNATE TRANSPORTATION FOR DURATION OF REPAIR.RENTAL VEHICLE AND FRAME REPLACEMENT WERE PERFORMED UNDER MANUFACTURERS WARRANTY.CUSTOMER INCURRED NO OUT OF POCKET EXPENSES. DEALER UNAWARE OF CUSTOMERS DISSATISFATION. DEALER DID REPAIRS UNDER MANUFACTURERS GUIDELINES BY A CERTIFIED TECHNICIAN.THESE REPAIRS ARE COVERED BY A ONE YEAR WARRANTY THAT COVERS WORKMANSHIP AND PARTS DEFECTS.CUSTOMER MAY CONTACT SERVICE MANAGER WITH ANY QUESTIONS AT PHONE NUMBER ABOVE.

7/25/2014 3:43:38 PM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

WE TRADED IN A NISSAN 07 VERSA FOR A TOYOTA '13 PRIUS PLUG-IN. THE NISSAN'S PAY-OFF WAS $15,000. THE TOYOTA HAD A REBATE OF $7,300. THEY WERE SUPPOSED TO GIVE US $6,000 FOR THE VERSA. THE STORY IS TOYOTA A-1 ROLLED $9,000 MORE INTO OUR LOAN,THEREBY MAKING OUR PRIUS $575/MO. FOR 3 YRS. AND NOT SHOWING THE $6,000 FOR THE VERSA. WE DID NOT KNOW OF A $600 CARE PKG BEING ADDED TO THE LOAN. $300 WAS ALSO ADDED FOR THE VIN #'S TO WHICH WE WERE NOT CONSULTED. WE DON'T KNOW HOW THIS LOAN WAS APPROVED FOR 2 PEOPLE OF FIXED INCOMES. NOW WE CAN'T PAY THIS HIGH PAYMENT, AND TOYOTA A-1 NOR TOYOTA FINANCIAL WANT TO HELP US IN ANY WAY BY LOWERING THE PAYMENT OR TRADING IN FOR ANOTHER CAR. IF WE TRADE IT IN, THEY SAY THERE WILL BE $12,000 OF NEGATIVE EQUITY.