To Dispute Resolution Team, I have contact the shopThey have the vehicle and they are doing the diagnostic on itI will know by the end of the day what they have foundWe will fix issue what we may have causedManager [redacted] has also told me that owner have recently had motor replaced in the vehicleSome of these issued can come from motor problems also, but we are looking into the problem and will take good care of the our mutual clientGeneral manager Will get back to the customer by tomorrow morning Thanks [redacted] ***
Hi Miss
***
We have inspected the transmissionTransmission has burned due to over heating of the transmissionThere are two scenarios, why transmission has burnedEither transmission was not shifting and customer continue to drive to heat up the transmission or radiator is not working properly.
In any case we will fix the transmission one more time as curtesy to customerI have called Mr*** *** and explained to him the causes of why transmission has burned and not working.
Thank you
*** ***
I have never received any email from the customerTh email she has mention in the her letter is wrong email, but in any case we will be getting in touch with customer to find out what is the problem
Thanks
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This is a sufficient response and I really appreciate the quick response to our complaint*** ***
To
Dispute Resolution Team,
"">I have contact the shopThey have the vehicle and they are doing the diagnostic on itI will know by the end of the day what they have foundWe will fix issue what we may have causedManager [redacted] has also told me that owner have recently had motor replaced in the vehicleSome of these issued can come from motor problems also, but we are looking into the problem and will take good care of the our mutual clientGeneral manager Will get back to the customer by tomorrow morning
Thanks
[redacted]
To Dispute Resolution Team, I have contact the shopThey have the vehicle and they are doing the diagnostic on itI will know by the end of the day what they have foundWe will fix issue what we may have causedManager [redacted] has also told me that owner have recently had motor replaced in the vehicleSome of these issued can come from motor problems also, but we are looking into the problem and will take good care of the our mutual clientGeneral manager Will get back to the customer by tomorrow morning Thanks [redacted] ***
Hi Miss
***
We have inspected the transmissionTransmission has burned due to over heating of the transmissionThere are two scenarios, why transmission has burnedEither transmission was not shifting and customer continue to drive to heat up the transmission or radiator is not working properly.
In any case we will fix the transmission one more time as curtesy to customerI have called Mr*** *** and explained to him the causes of why transmission has burned and not working.
Thank you
*** ***
I have never received any email from the customerTh email she has mention in the her letter is wrong email, but in any case we will be getting in touch with customer to find out what is the problem
Thanks
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This is a sufficient response and I really appreciate the quick response to our complaint*** ***
To
Dispute Resolution Team,
"">I have contact the shopThey have the vehicle and they are doing the diagnostic on itI will know by the end of the day what they have foundWe will fix issue what we may have causedManager [redacted] has also told me that owner have recently had motor replaced in the vehicleSome of these issued can come from motor problems also, but we are looking into the problem and will take good care of the our mutual clientGeneral manager Will get back to the customer by tomorrow morning
Thanks
[redacted]
Thanks for sending this complaint to me. I will investigate this today and will get in touch with customer today.
Thanks.