A-1 Truck and Auto

Steering rack became defective on my car. [redacted] sublet the rebuilding of my rack to Automobile Exchange and Supply (AES). After rebuild [redacted] installed rack in my car and I took delivery when work was completed. While driving home I noticed power steering was not working. Informed RSR mechanic who contacted ACS to ascertain/verbally troubleshoot

lack of power steering problem. ACS requested I bring car by today for troubleshooting

questioning a valve they had installed may have too much pressure. Power steering worked

great prior to rack replacement. So..on 12 Jul 2013 I drove car to AES for troubleshooting.

Upon arrival shop foreman had his senior mechanic look at car. He raised hood and

looked at non-running engine and said power steering pump was defective? I insisted

they put car on rack and check out problem as I felt I had no financial obligation to

fix induced problem. Car was put on rack and I waited. Two hours later I was told car

was ready but check with shop foreman. He informed me they had rebuilt the power steering pump and would not give me keys until I paid $162.40 for the pump rebuild.

I attempted call to Rsr who had installed rack to see what to do. No response. Finally I

reluctantly gave the shop foreman a check to get my keys back and I departed.