A-1 Truck Center Reviews (1)
Sunday 2/24/13 at approx 5pm I called A-1 Truck center's 24 hr road service hotline for a truck repair 26 miles away in Mineral wells WV. Talked to [redacted] and he said he had the part(wheel Seal)in stock and could come out around 6pm. At 6:30 pm his road service guy arrived and started working on my truck. He removed the wheels and told me he did not have the tool to remove the brake caliper to get to the seal. He then said he was calling his shop to get his boss[redacted]) to bring out the right tool. Then he said he had to go and meet him at a rest area 5 miles away. He gathered up his tools and put 1 of the two wheels back on my truck and said he would be back in 15-20 minutes and finish the job and that was at 7:45pm. At 8:30pm he still had not shown back up so I started calling his Cell phone and left a message on his voice mail. I then Called the main shop number and Scott answered. He said he hadn't heard there was an issue but he would call his tech and find out and call me back. At 9pm No call back from [redacted] or The road repair driver. At 10pm still no calls and no answer on their phones. At 10:30pm I'm still sitting with 1 wheel off and the other on with just 2 of 10 lug nuts holding it and under a critical delivery that I must leave out with by 5am. I had to call a 24hr Tire Shop for help and they Charged me $150.00 to come out from 45 miles away and put my wheels Back on my truck. I kept calling A-1 back and finally at 7:15am the next morning 2/25/13 [redacted] Answered the phone. I asked him why he left me in such a dire situation. He said "I talked to my road tech and he said you asked him to leave the wheels off and leave you there, that you had someone else coming to fix it". This is a total Lie. I even had to involve the company I'm leased to as well because I was hauling their load. They made several attempts to contact him last night. He said all his calls are recorded. I hope you can get the tapes because you will see just how many voice mails were left while during this time.