A-1 TV Sales & Service

Review: While deployed overseas, [redacted] insured my belongings while in storage. I received my belongings and several items were broken. [redacted] paid for some of the items. I also noted that a 40 inch Samsung television was not functioning but having periodic static cover the entire screen and then shutting off. I complained and on 22 February 2013, A-1 TV came to take it for repair. After one week, on 1 March 2013, [redacted] from A-1 TV called to say he couldn't figure out the problem. I reminded him that it seemed to me that repairing electronic items were a tricky problem. He asked what plug I was using and I told him it was normal Verizon Fios cable box. I called [redacted] at [redacted] on 6 March 2013. She looked up my file and advised there was a question about power supply and concerns when a TV has been used in another country. I reminded her that the TV was purchased new in the US and stored by the company she insured. [redacted] advised that she paid A-1 TV $175 and viewed it as a courtesy because the problem had to be the power pack. I told her I disagreed and told her the TV needed to be replaced. On 8 March 2013, A-1 TV delivered the TV and said it was repaired. On the evening of delivery the same static and shut off problems occurred and I contacted A-1 TV as well as [redacted]. [redacted] has never returned my call. A-1 TV left a voicemail for me on 14 March saying that they wanted me to somehow take a picture of the problem. I called A-1 TV on 15 March and advised that I was not happy about the service. A-1 TV ([redacted]) asked me to take a picture of the problem and send to him at his company email address because he wanted to see it. That evening I took two brief video clips of the problem where the TV went to full static then blue screen. I have not yet received any call or response from either [redacted] or A-1 TV. A-1 has not even acknowledged receipt of my emails that they requested.Desired Settlement: I would like very much for the TV to be fully repaired or for replacement by [redacted].

While deployed overseas, [redacted] insured my belongings while in storage. I received my belongings and several items were broken. [redacted] paid for some of the items. I also noted that a 40 inch Samsung television was not functioning but having periodic static cover the entire screen and then shutting off. I complained and on 22 February 2013, A-1 TV came to take it for repair. After one week, on 1 March 2013, [redacted] from A-1 TV called to say he couldn't figure out the problem. I reminded him that it seemed to me that repairing electronic items were a tricky problem. He asked what plug I was using and I told him it was normal Verizon Fios cable box. I called [redacted] at [redacted] on 6 March 2013. She looked up my file and advised there was a question about power supply and concerns when a TV has been used in another country. I reminded her that the TV was purchased new in the US and stored by the company she insured. [redacted] advised that she paid A-1 TV $175 and viewed it as a courtesy because the problem had to be the power pack. I told her I disagreed and told her the TV needed to be replaced. On 8 March 2013, A-1 TV delivered the TV and said it was repaired. On the evening of delivery the same static and shut off problems occurred and I contacted A-1 TV as well as [redacted] has never returned my call. A-1 TV left a voicemail for me on 14 March saying that they wanted me to somehow take a picture of the problem. I called A-1 TV on 15 March and advised that I was not happy about the service. A-1 TV ([redacted]) asked me to take a picture of the problem and send to him at his company email address because he wanted to see it. That evening I took two brief video clips of the problem where the TV went to full static then blue screen. I have not yet received any call or response from either [redacted] or A-1 TV. A-1 has not even acknowledged receipt of my emails that they requested.