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A 1 Vip Service

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A 1 Vip Service Reviews (4)

A1 "VIP" Services charged me over $530 for an ice maker replacement for my sub-zero refrigerator/freezer that broke just over a year later. The one from the factory lasted 14 years. I called another company to come fix the one one they replaced. It turns out that A1-VIP services installed a very inexpensive, poorly made knock off from China instead of a genuine ice maker from Sub-Zero. The new installer showed me that the ice maker A1 sold me was not even the correct ice maker and had to be modified on site to fit into my freezer. The new company charged me $495.00 for the correct ice maker that I was able to see from the box came from Sun-Zero. Do not use this company as they clearly care more about profit than they do about their customers.

I also had a bad experience with them regarding a clothes washer that they charged me a lot of money to try to fix. It was still giving me problems after they worked on it so I called another company. The other company was able to tell that A1's technician had left a connector loose and that was causing the problems. I have not had any problems with it since.

If that was not enough A1's tech tried to solicit my air conditioning and heating maintenance business as they apparently HVAC work. I checked the Registrar of Contractor's License number that the prominently display on their receipts and the license expired years ago.

Buyer Beware! I received a postcard in the mail offering service on various machines/equipment. There is a picture and wording that states "We service golf carts" so I called. I was told that they would pick up our golf cart, check it out, call us with an estimate and then return it to us when done. Cart was picked up 3/23/16. After 3 weeks I had to call them and ask if it had even been looked at yet. I was told it was looked at but that there was a problem and the fellow working on the machine had no idea how to fix it. I was told he'd call me back. Never received a call. After another 4 days I called the store and was told I'd get a call back. No call. Waited another few days and then just took a ride to where the cart was. Spoke to the person working on the golf cart and was told that the batteries tested good but that he felt there was something wrong in the motor but he had no idea what or how to fix it - then why did you even take the golf cart if you don't know how to work on them?? He could only offer that the golf cart would be returned to me. After another week and a $90 bill, not sure for what, the golf cart was finally returned on 4/29/16, more then a month from when it was picked up and with no resolution to the supposed problem. They offered free pick-up and delivery so that was an expensive check of the batteries at $90. I paid the amount only because I figured they'd hold the cart hostage until I did pay, never did get the call with an estimate of what the charge would be. Just totally bad service all around.

Found this company online and called to arrange a freezer repair. Hugo called me and came to my home, charged me a fee for the service call and told us the freezer was working fine. "Unit working fine at time of service". Hugo told us he would come right back if the freezer didn't function properly. It has not functioned properly for the last 3 days. I have called both the company and Hugo repeatedly over the last 2 days with no response. Not only was Hugo wrong about the condition of the freezer, but both Hugo and the company have been totally unresponsive to repeated calls. AVOID.

A1 "VIP" Services charged me over $530 for an ice maker replacement for my sub-zero refrigerator/freezer that broke just over a year later. The one from the factory lasted 14 years. I called another company to come fix the one one they replaced. It turns out that A1-VIP services installed a very inexpensive, poorly made knock off from China instead of a genuine ice maker from Sub-Zero. The new installer showed me that the ice maker A1 sold me was not even the correct ice maker and had to be modified on site to fit into my freezer. The new company charged me $495.00 for the correct ice maker that I was able to see from the box came from Sun-Zero. Do not use this company as they clearly care more about profit than they do about their customers.

I also had a bad experience with them regarding a clothes washer that they charged me a lot of money to try to fix. It was still giving me problems after they worked on it so I called another company. The other company was able to tell that A1's technician had left a connector loose and that was causing the problems. I have not had any problems with it since.

If that was not enough A1's tech tried to solicit my air conditioning and heating maintenance business as they apparently HVAC work. I checked the Registrar of Contractor's License number that the prominently display on their receipts and the license expired years ago.

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Description: Appliances - Major - Service & Repair

Address: 7942 W. Bell Road #408, Glendale, Arizona, United States, 85308-8708

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