A-1 Weed Control, Inc.

Replacement parts ordered. The fork is being sent out via UPS day; the seat is on backorder

Initial Business Response /* (1000, 5, 2016/01/13) */
Hello! Thank you for giving us the opportunity to respond to this consumer's notificationWe have reached out to the customer, parts were shipped, and this and this has resolved the issue:-)
Initial Consumer Rebuttal /* (3000, 7,
2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dynacraft sent me a replacement front tire it was blueThe scooter is yellowI left several messages until CSR answered and basically advised I get matching blue back tire!
I paid almost $for a scooter with less then an hour run time it isn't a garage sale itemThis is unacceptable I called again they said they would send new yellow front tireHopefully bearings will not break not this one
Final Business Response /* (4000, 9, 2016/01/22) */
Thank you again for giving us an opportunity to respondAs we were unable to resolve the matter to the customer's satisfaction we will be sending our a refund to them
Final Consumer Response /* (2000, 11, 2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The replacement the company sent was the wrong color then the back tire bearings broke within minutes of replacing front tire due to bad bearingI would rather have a refund then continue to struggle with fixing the bike
I have not received a refund to date but I was told by Dynacraft they were going to send one

Complaint: ***
I am rejecting this response because: I'm waiting to speak with the company directlyThe company has called
& left me a voicemail & an e-mail and I have both returned the call leaving a voicemail requesting a call & sent an e-mail responseI'm hoping that we can address this issue once I am able to speak directly to this companyThank you for your assistance Revdex.com!!
Sincerely,
*** ***

We spoke with Mr*** last week, and parts were shipped out on 7/28/2017. They are scheduled to be delivered todayWe also called Mr*** yesterday after receiving your notification, and he seemed satisfied with this resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am disappointed in the fact that...

it took over 2 months for a response. In addition, I already paid to have the original fork fixed. I could not let another day go by while my daughter asking if she can finally ride her bike. Needless to say, I will no longer do business with Dynacraft.Sincerely, [redacted]

Replacement parts being overnighted

Initial Business Response /* (1000, 5, 2015/10/24) */
Thank you for giving us the opportunity to respond to this complaint. We have contacted Ms. [redacted] and are working to resolve her concern. When we recently attempted to contact her via phone we were unable to do so as the line was...

disconnected. We are now attempting to communicate with her via email

It appears that we sent [redacted] a new gearbox on 8/11/2017. It was delivered on 8/22/2017, and we have not heard from him since.

Complaint: [redacted]I am rejecting this response because:
Date Sent: 8/3/2017 2:32:19 PMComplaint: [redacted]I am rejecting this response because: I'm waiting to speak with the company directly. The company has called & left me a voicemail & an e-mail and I have both returned the call leaving a voicemail requesting a call & sent an e-mail response. I'm hoping that we can address this issue once I am able to speak directly to this company. Thank you for your assistance Revdex.com!! Sincerely,[redacted]Sincerely,[redacted]

I called Ms. [redacted] yesterday and left a message, and emailed her. I have not yet heard back from her.  We are ready to assist her once she gets back to us.

I actually spoke with[redacted] on 9/6/2017.  I sent her an email requesting information and photos so that we could review her case, and she has never gotten back to me. I will send her a second request.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They...

did finally honor their warranty and send me the correct parts after trying to contact them 6 times in 6 months and had to threaten with a lawyer. But all is satisfactory now I just don't think I'll do business with them again.Sincerely, [redacted]