This Client purchased her deal12/2/She did not contact us to schedule this until 12/8/via emailSince it was Christmas, we were booked but ended up getting a cancellation We had her scheduled for 12/14/with my husband, ***.I was then diagnosed with [redacted] , the following Monday 12/12/and was scheduled to have Emergency surgery that WedsI emailed this client and told her what had happened that night 12/12/I had to reschedule her appointment, due to the fact thatThat was the only appointment and I needed my husband with meI offered her another hr in house clean for the inconvenience of thisShe called on 1/19/to rescheduleI left her a message that day giving her our availabilityShe was rescheduledHowever, I ended up having some difficulty and ended back in the hospitalI did have to cancel her appointmentShe requested a refundOur records show it was issued on 1/30/
This Client purchased her deal. 12/2/15. She did not contact us to schedule this until 12/8/16 via email. Since it was Christmas, we were booked but ended up getting a cancellation. We had her scheduled for 12/14/17 with my husband, [redacted].I was then diagnosed with [redacted], the following Monday...
12/12/16 and was scheduled to have Emergency surgery that Weds. I emailed this client and told her what had happened that night 12/12/16. I had to reschedule her appointment, due to the fact that. That was the only appointment and I needed my husband with me. I offered her another 4 hr in house clean for the inconvenience of this. She called on 1/19/17 to reschedule. I left her a message that day giving her our availability. She was rescheduled. However, I ended up having some difficulty and ended back in the hospital. I did have to cancel her appointment. She requested a refund. Our records show it was issued on 1/30/17.
Complaint: [redacted]
I am rejecting this response because: I've again re-checked [redacted] and there is no refund. If the refund was submitted I'm sure you received a confirmation #. Please provide it or re-issue the refund and give me the confirmation #. Sincerely,
[redacted]
This Client purchased her deal12/2/She did not contact us to schedule this until 12/8/via emailSince it was Christmas, we were booked but ended up getting a cancellation We had her scheduled for 12/14/with my husband, ***.I was then diagnosed with [redacted] , the following Monday 12/12/and was scheduled to have Emergency surgery that WedsI emailed this client and told her what had happened that night 12/12/I had to reschedule her appointment, due to the fact thatThat was the only appointment and I needed my husband with meI offered her another hr in house clean for the inconvenience of thisShe called on 1/19/to rescheduleI left her a message that day giving her our availabilityShe was rescheduledHowever, I ended up having some difficulty and ended back in the hospitalI did have to cancel her appointmentShe requested a refundOur records show it was issued on 1/30/
My records show the refund was sent via [redacted]
This Client purchased her deal. 12/2/15. She did not contact us to schedule this until 12/8/16 via email. Since it was Christmas, we were booked but ended up getting a cancellation. We had her scheduled for 12/14/17 with my husband, [redacted].I was then diagnosed with [redacted], the following Monday...
12/12/16 and was scheduled to have Emergency surgery that Weds. I emailed this client and told her what had happened that night 12/12/16. I had to reschedule her appointment, due to the fact that. That was the only appointment and I needed my husband with me. I offered her another 4 hr in house clean for the inconvenience of this. She called on 1/19/17 to reschedule. I left her a message that day giving her our availability. She was rescheduled. However, I ended up having some difficulty and ended back in the hospital. I did have to cancel her appointment. She requested a refund. Our records show it was issued on 1/30/17.
Complaint: [redacted]
I am rejecting this response because: I've again re-checked [redacted] and there is no refund. If the refund was submitted I'm sure you received a confirmation #. Please provide it or re-issue the refund and give me the confirmation #. Sincerely,
[redacted]