A 2 Z Auto Sales & Financial LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint I have provided all the valet tickets I was given and I'm not sure what else they needIt is my belief they know they are in the wrong and are trying to avoid responsibility for their mistakeWhen I first contacted Luxury Valet about this on 3/6/they knew exactly who I was and why I was calling and seem to want to side step the issue
[Provide details of why you are not satisfied with this resolution.]
Regards,

Helloas explained clearly and marked on a copy of a ticket which valet tickets are needed to comply with the company guidelines and guest fail to provide . In addition after discussion with the valet attendant at the time guest mentioned , attendant assured that the windows were fully closed , guest is claiming issue that is not valid thank you

As discussed over the phone and via email with Mr. Ortiz that we follow the guidelines for any claim which it's stated clearly on our valet tickets that a copy of the valet ticket ( keychain part ) needs to be provided for any claim to make sure that the customers used our service and where the...

vehicle was parked and as we advised that we will review the cameras to make sure that windows left opened since nothing more clear than footage . Customer send email today few hours ago with just a claim without any copy of the tickets and we responded back with what's missing very shortly after receiving his email so I don't understand what is wrong that we did . There are guidelines that we have to follow otherwise we will be paying left and right for guests just blaming valet on things , we are NOT saying this is the case for Mr. Ortiz but still we have to follow the guidelines with every guest thank you