[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I don’t find their response acceptable. I called Brenengen before I called anyone else about my vehicle. I didn’t have any paper work on my warranty or who I had for coverage so I called Brenegen to see what I had to do to get my car taken care of. I explained to the employee over the phone what my situation was. They informed me That Zurich was my warranty provider. I than asked the employee if had to take it to them or if I could take it to someone else. They told me I could take it to a different mechanic. If the employee had told me that I still had a warranty with them and that it needed to be taken to one of their facilities I would have done so. If the employee would have mentioned that I had a manufacture warranty with them and to take it to one of their locations we would not have had any issues. Like the General Manager stated in his previous response, if I had take the vehicle to a local Chrysler dealership they would be able to assist as well. So if they could assist me shouldn’t they have been able to explain to me over the phone that I should take it to them and it would be covered under the manufacture warranty and we would not be in this mess?
The last time this car was in for service was 8-29-
" margin: 0in 0in 0.0001pt">I spoke with *** *** on 12-14-15. I was informed that the customer told them to tear down the transmission. After that was done they called Zurich and the claim was denied because the vehicle was covered under Chrysler powertrain warranty.
In dealing with aftermarket warranties it is mandatory to get pre authorization. If the customer would have called Zurich before authorizing any work none of these issues would be before us. If the customer would have taken the vehicle to his local Chrysler dealership, Pischke in West Salem, they would have been able to assist as well.
*** ***, General Manager
Brenengen Chrysler Ford, Tomah WI
Work:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I don’t find their response acceptableI called Brenengen
before I called anyone else about my vehicleI didn’t have any paper work on
my warranty or who I had for coverage so I called Brenegen to see what I had to
do to get my car taken care ofI explained to the employee over the phone what
my situation wasThey informed me That Zurich was my warranty providerI than
asked the employee if had to take it to them or if I could take it to someone
elseThey told me I could take it to a different mechanicIf the employee had
told me that I still had a warranty with them and that it needed to be taken to
one of their facilities I would have done soIf the employee would have mentioned
that I had a manufacture warranty with them and to take it to one of their
locations we would not have had any issuesLike the General Manager stated in
his previous response, if I had take the vehicle to a local Chrysler dealership
they would be able to assist as wellSo if they could assist me shouldn’t they
have been able to explain to me over the phone that I should take it to them
and it would be covered under the manufacture warranty and we would not be in
this mess?
The last time this car was in for service was 8-29-2013. I spoke with [redacted] on 12-14-15. I was informed that the customer told them to tear down the transmission. After that was done they called Zurich and the claim was denied because the vehicle was covered under...
Chrysler powertrain warranty. In dealing with aftermarket warranties it is mandatory to get pre authorization. If the customer would have called Zurich before authorizing any work none of these issues would be before us. If the customer would have taken the vehicle to his local Chrysler dealership, Pischke in West Salem, they would have been able to assist as well. [redacted], General ManagerBrenengen Chrysler Ford, Tomah WIWork: 608.372.0233
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I don’t find their response acceptable. I called Brenengen
before I called anyone else about my vehicle. I didn’t have any paper work on
my warranty or who I had for coverage so I called Brenegen to see what I had to
do to get my car taken care of. I explained to the employee over the phone what
my situation was. They informed me That Zurich was my warranty provider. I than
asked the employee if had to take it to them or if I could take it to someone
else. They told me I could take it to a different mechanic. If the employee had
told me that I still had a warranty with them and that it needed to be taken to
one of their facilities I would have done so. If the employee would have mentioned
that I had a manufacture warranty with them and to take it to one of their
locations we would not have had any issues. Like the General Manager stated in
his previous response, if I had take the vehicle to a local Chrysler dealership
they would be able to assist as well. So if they could assist me shouldn’t they
have been able to explain to me over the phone that I should take it to them
and it would be covered under the manufacture warranty and we would not be in
this mess?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I don’t find their response acceptable. I called Brenengen before I called anyone else about my vehicle. I didn’t have any paper work on my warranty or who I had for coverage so I called Brenegen to see what I had to do to get my car taken care of. I explained to the employee over the phone what my situation was. They informed me That Zurich was my warranty provider. I than asked the employee if had to take it to them or if I could take it to someone else. They told me I could take it to a different mechanic. If the employee had told me that I still had a warranty with them and that it needed to be taken to one of their facilities I would have done so. If the employee would have mentioned that I had a manufacture warranty with them and to take it to one of their locations we would not have had any issues. Like the General Manager stated in his previous response, if I had take the vehicle to a local Chrysler dealership they would be able to assist as well. So if they could assist me shouldn’t they have been able to explain to me over the phone that I should take it to them and it would be covered under the manufacture warranty and we would not be in this mess?
The last time this car was in for service was 8-29-
" margin: 0in 0in 0.0001pt">I spoke with *** *** on 12-14-15. I was informed that the customer told them to tear down the transmission. After that was done they called Zurich and the claim was denied because the vehicle was covered under Chrysler powertrain warranty.
In dealing with aftermarket warranties it is mandatory to get pre authorization. If the customer would have called Zurich before authorizing any work none of these issues would be before us. If the customer would have taken the vehicle to his local Chrysler dealership, Pischke in West Salem, they would have been able to assist as well.
*** ***, General Manager
Brenengen Chrysler Ford, Tomah WI
Work:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I don’t find their response acceptableI called Brenengen
before I called anyone else about my vehicleI didn’t have any paper work on
my warranty or who I had for coverage so I called Brenegen to see what I had to
do to get my car taken care ofI explained to the employee over the phone what
my situation wasThey informed me That Zurich was my warranty providerI than
asked the employee if had to take it to them or if I could take it to someone
elseThey told me I could take it to a different mechanicIf the employee had
told me that I still had a warranty with them and that it needed to be taken to
one of their facilities I would have done soIf the employee would have mentioned
that I had a manufacture warranty with them and to take it to one of their
locations we would not have had any issuesLike the General Manager stated in
his previous response, if I had take the vehicle to a local Chrysler dealership
they would be able to assist as wellSo if they could assist me shouldn’t they
have been able to explain to me over the phone that I should take it to them
and it would be covered under the manufacture warranty and we would not be in
this mess?
This has been resolved
The last time this car was in for service was 8-29-2013. I spoke with [redacted] on 12-14-15. I was informed that the customer told them to tear down the transmission. After that was done they called Zurich and the claim was denied because the vehicle was covered under...
Chrysler powertrain warranty. In dealing with aftermarket warranties it is mandatory to get pre authorization. If the customer would have called Zurich before authorizing any work none of these issues would be before us. If the customer would have taken the vehicle to his local Chrysler dealership, Pischke in West Salem, they would have been able to assist as well. [redacted], General ManagerBrenengen Chrysler Ford, Tomah WIWork: 608.372.0233
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I don’t find their response acceptable. I called Brenengen
before I called anyone else about my vehicle. I didn’t have any paper work on
my warranty or who I had for coverage so I called Brenegen to see what I had to
do to get my car taken care of. I explained to the employee over the phone what
my situation was. They informed me That Zurich was my warranty provider. I than
asked the employee if had to take it to them or if I could take it to someone
else. They told me I could take it to a different mechanic. If the employee had
told me that I still had a warranty with them and that it needed to be taken to
one of their facilities I would have done so. If the employee would have mentioned
that I had a manufacture warranty with them and to take it to one of their
locations we would not have had any issues. Like the General Manager stated in
his previous response, if I had take the vehicle to a local Chrysler dealership
they would be able to assist as well. So if they could assist me shouldn’t they
have been able to explain to me over the phone that I should take it to them
and it would be covered under the manufacture warranty and we would not be in
this mess?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]