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A A A Appliance Service Reviews (2)

• Oct 28, 2019

the bill was service call labor co-flush the bill was less than a new evaporator fan which would have easily doubled the bill as to repair the whole freezer section was disassembled drawers ice maker drawer slide rails in all drawer closers evaporator panels light switches ice maker switch freezer temp sensorAs to problem we found evaporator & evaporator control & motor where solid ice after de icing we determined the control & motor may not need replaced as to high cost so we reinstalled all above and verified operation, the condenser was clogged which called for co-flush

see Attached document

Dear Complaint Processor;

I would like to file a formal complaint against a member; AAA Appliance AJC & Heating Service

League City, TX 77573

(281) 996-[redacted]

Owner and Repair Technician

TACLB License# [redacted]

On Nov 20, 2012, [redacted] of AAA Appliance, A/C & Heating Service came to my residence because my side by side 4 year old refrigerator was not cooling properly. He told me that the "Defrost Timing Element was out and that it would cost $350 00 to replace it" [redacted] mentioned nothing of this major part possibly being under Frigidaire warranty. He said that he would order the part the following morning, pick it up around 1:00PM and install it sometime late the next evening before Thanksgiving. In other words, no hurry, just when he got around to it. He strongly and quite arrogantly suggested at that time that I clean out/defrost my whole refrigerator in the mean time. I thought this was quite peculiar, as I bad to firmly request that he please put my shelves and food back into my freezer.Though I did throw out a lot of food for fear of spoilage, I did not clean out/defrost my appliance. I shut the doors and kept it running through out the night.

Tbe following morning of Nov. 21 my refiigerator was ice cold and running perfectly. I then called [redacted] around 8:00AM and told him the refrigerator was o. k and was working perfectly. He proceeded to argue with me and give a second and very different diagnosis over the phone. He told me that my circuit board was corrupt and I quote, "WILL GO OUT AND MY REFBJGERATOR WOULD NOT FUNCTION", I told bim that I was going to wait and see if this was true and to not return. My refrigerator, as of today, is still performing perfectly and has not quit functioning as [redacted] stated it certainly would.

I definitely feel that [redacted] is engaging in deceptive trade practices according to the Texas Attorney General's office. He deliberately misrepresented the repair needed and attempted to deceive me, as well as play upon my fear of not having a functioning refrigerator on Thanksgiving.

Then he had the AUDACITY to send me a bill 2 and 1 1/2 weeks later on Dec. 7 requesting payment for a service call fee with nothing filled out in the Description of Service section. IMAGINE THAT! UNREAL!

The amount of food that l threw out due to his misrepresentation alone is greater than his $52.50 service call fee, I have receipts showing that I had been food shopping the day before and had a refrigerator and freezer full of groceries.

Please refer to I page description of complaint that follows Thank you so much for your assistance.

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Address: 4675 E Grand Riv, Fenton, Michigan, United States, 48430


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