A A A Mobile Wash

Member received a full refund on April 20th Additionally, this membership was created in when the member contacted us about our current special Member received promotional pricing by agreeing to sign up for automatic renewal Member was also sent a reminder letter weeks prior to the card being charged

AAA Hoosier Motor Club sent service to fulfill Mr [redacted] fuel delivery service requestHowever, when we arrived,Mr [redacted] demanded five gallons of premium fuel instead of the emergency supply of fuel which our policy provides for...allowing our members to safely arrive at the nearest gas stationIn this particular case the nearest fueling station was across the roadMr [redacted] demanded gallons of premium fuel so that he could go to IllinoisThis is clearly not the intention nor policy of the emergency service Hoosier Motor Club provides and is illustrated in our member handbook.Since Hoosier Motor club appears not to be meeting the expectations of Mr [redacted] , we are refunding Mr [redacted] membership dues less any cost of services he has already incurred this membership year Mr [redacted] paid $for his Plus meembership but has utilized the service Thus, he will be reimbursed $ His membership will then be cancelled which should satisfy his complaint

It was brought to my attention that a complaint is still sitting in your que unresolved [redacted] submitted on 03/02/ID number [redacted] She was contacted and a check was sent out to her on March 11, If you need any other information please contact me Thanks, Lorri [redacted] Member Relations Supervisor AAA Hoosier Motor Club Roadside Assistance, Insurance & Travel Guion Road, Suite Indianapolis, IN ( fax: * [email protected]

Mr [redacted] purchased auto and renters insurance through our Agency with an effective date of 2/12/At which time the agent thought that the home Mr [redacted] owned but did not insure with us would earn him an additional discount on his auto premium with [redacted] When the agent submitted the policy [redacted] did not accept the Homeowners discount but did apply the Renters discount to his policyAlso the insured stated the mileage of the vehicles to be 12,& 6,annuallyAgain when the application went through the corrected mileage was slightly higherBoth of these issues resulted in Mr***’s overall increase in premiumsThe agency reached out to Mr [redacted] but unfortunately we were unable to contact him, once he contacted us he demanded a full refund with cancelation back to the effective datesWe explained that we can indeed cancel back to the effective dates but without proof of coverage from another carrier he would show a gap in coverageThis was unacceptable to Mr*** Policies have been cancelled Refund of premium has been mailed to client

Ms [redacted] I have called the number you listed and left my information to call me backOnce we talk I will get your information to our Fleet Supervisors and they will contact you about coming out to look at the vehicle.I apologize for any inconvenience this has caused.Regards,Lorri E [redacted] Supervisor Member Relations, AAA Hoosier Motor Club

Member received a full refund on April 20th. Additionally, this membership was created in when the member contacted us about our current special. Member received promotional pricing by agreeing to sign up for automatic renewal. Member was also sent a reminder letter weeks
prior to the card being charged

Re: Complainant: *** *** Claim Number: ***
Revdex.com File Number: *** Dear Mr***: We are in receipt of your office’s inquiryWe have reviewed *** ***’s complaint to your department which was submitted on January 17, I have provided the information you requested below. Our insured, *** ***’s vehicle sustained damages which unfortunately rendered it a total lossWe spoke to Mrand Mrs*** on September 16th and discussed the vehicle, settlement figures and options and obtained the lienholder informationWe advised them that we would need to obtain a copy of the vehicle’s title and letter of guarantee from the lienholder to proceed with payment of the claimDuring this process we kept Mr*** up to date every time we called the lienholder for status by leaving him voicemails on September 30th, October 6th, October 12th On October 13th we received the required documents from the lienholder and issued payment to themWe contacted Mr*** that same day to advise the payment was issued and that we needed to pick up his vehicle from himMr*** advised us at that time that he wanted to talk to his wife and would get back to usWe again attempted to follow up with him on October 18thHe responded via email on October 19th to advise he received our documents but wanted a copy of the valuation we did reply to him via email as well as via phone also asking for location of vehicle so we could pick it upWe did not hear back from Mr*** until October 26th again asking for a copy of the valuation in which we replied with another and again a request to pick up the vehicleWe have attempted follow up with him twice more with no responseThere has never been any mention that he was disputing the value of his vehicle or that the valuation was incorrect due to missing optionsWe would be more than willing to speak to Mr*** to resolve his issues but he has essentially stopped responding to usShould you have any questions or require any additional information please contact me at the number below. CSAA would appreciate the opportunity to discuss these discrepancies that Mr*** is speaking of and move this file to a resolutionI did receive a voicemail after I sent my initial response to this complaint and on January 31, I returned his call to *** in turn leaving a voicemail requesting Mr*** to call me directly but I have yet to receive a responseWe have also sent a reply to Mr***’s Department of Insurance Complaint. Sincerely, Kara J*** Claims Supervisor Colorado Springs Claims Center CSAA Insurance Group (Enter Phone Number)

We have responded directly with the person who made the complaint.And have rectified the situation.We appreciate very much their loyal business and bringing to our attention this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.
I was not contacted by AAA Hoosier Motor Club but they did send a check to me for $8.00, the amount in questionIt has been cashed. Thanks.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

AAA Hoosier Motor Club sent service to fulfill Mr. [redacted] fuel delivery service request. However, when we arrived,Mr. [redacted] demanded five gallons of premium fuel instead of the emergency supply of fuel which our policy provides for...allowing our members to safely arrive at the nearest gas...

station. In this particular case the nearest fueling station was across the road. Mr. [redacted] demanded 5 gallons of premium fuel so that he could go to Illinois. This is clearly not the intention nor policy of the emergency service Hoosier Motor Club provides and is illustrated in our member handbook.Since Hoosier Motor club appears not to be meeting the expectations of Mr. [redacted], we are refunding Mr. [redacted] membership dues  less any cost of services he has already incurred this membership year.  Mr. [redacted] paid $140 for his Plus meembership but has utilized the service.  Thus, he will be reimbursed $74.00.  His membership will then be cancelled which should satisfy his complaint

Ms. [redacted]I have called the number you listed and left my information to call me back. Once we talk I will get your information to our Fleet Supervisors and they will contact you about coming out to look at the vehicle.I apologize for any inconvenience this has caused.Regards,Lorri E....

[redacted]Supervisor Member Relations, AAA Hoosier Motor Club

Mr. [redacted] purchased auto and renters insurance through our Agency with an effective date of 2/12/2018. At which time the agent thought that the home Mr. [redacted] owned but did not insure with us would earn him an additional discount on his auto premium with [redacted]. When the agent submitted the...

policy [redacted] did not accept the Homeowners discount but did apply the Renters discount to his policy. Also the insured stated the mileage of the vehicles to be 12,000 & 6,000 annually. Again when the application went through the corrected mileage was slightly higher. Both of these issues resulted in Mr. [redacted]’s overall increase in premiums. The agency reached out to Mr. [redacted] but unfortunately we were unable to contact him, once he contacted us he demanded a full refund with cancelation back to the effective dates. We explained that we can indeed cancel back to the effective dates but without proof of coverage from another carrier he would show a gap in coverage. This was unacceptable to Mr. [redacted].   Policies have been cancelled Refund of premium has been mailed to client

It was brought to my attention that a complaint is still sitting in your que unresolved. [redacted] submitted on 03/02/2016 ID number [redacted]. She was contacted and a check was sent out to her on March 11, 2016.   If you need any other information please contact me.   Thanks, Lorri...

[redacted] Member Relations Supervisor AAA Hoosier Motor Club Roadside Assistance, Insurance & Travel  3750 Guion Road, Suite 340 Indianapolis, IN 46222 ( 317.923.1500 fax: 317.923.1351 * [email protected]