A A A Waterproofing, Inc.

*** *** visited our Toyota service department on April As he mentioned in his statement our Assistant Service Manager, Mike F* agreed to refund the cost of the oil change. Attached is a copy of *** ***’s invoice. In section A, the first highlighted line item for $
is the labor amount for the oil change. The third, fourth and fifth line amounts are the parts required to perform the oil change, totaling $The second line amount for $is the cost of the parts to replace the cabin air filter which should have been listed in section DThe $amount in section D is the labor chargeOn page two you will find that the total labor charge was $130, which breaks out into $for the oil change and $for the cabin air filter. The total charges for parts was $65.45, which includes the $for the cabin air filter and $for the oil change*** *** was refunded all costs associated with the oil change ($labor, $parts, plus tax)Please see attached copy of the refund check

Hoffman Toyota General Sales Manager, James F[redacted] has been in contact with the customer. The check for $500 was signed on Friday 11/24 and [redacted] came into the dealership and picked it up on Tuesday 11/28.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]