A A Action Security Reviews (1)
I would like to address all highlighted items:
When I went to pay my bill the address of 5325 Elkhorn Blvd. #300 Sacramento CA XXXXX did not exist.
I called Action Security after my purse was stolen which had both my car and house keys in it.
I had just been robbed and was very vulnerable and afraid that someone might be able to come into my home when I was not present.
After called several companies I took the company that would be able to install my alarm system the soonest.
One of the companies that I called and had talked to a person by the name of [redacted], told me I could get a system installed that Sunday and that it would be only $100.00.
So he came out to my house and then informed me that the $100.00 would only cover installing security equipment for only 1/2 of my house.
So I agreed to pay the extra $100.00 so that I could feel totally safe in my home.
After the system was almost all the way installed, he informed me that if I would agree to a 3 year service instead of the 1 year service that I could get $50.00 off
Since I was short of money I went ahead and agreed to this.
At this time I asked him "what if something happens that I can't pay", and he skirted around the whole issue saying "people always pay their security system even when they can't pay their other bills".
He never once informed me that if I could not pay, that it would be turned over to collections and all of the money would be expected of me and that I would have to pay all of the money and no service for the rest of the contract either, they would come take out my equipment.
This is a very important issue:
He never gave me a copy of my contract but only gave me a sticky with his Phone # and the phone number of his son (which actually installed my security system) but no copy of my contract.
Note also: 2 section of my contract he said I paid (0) zero amount of money to him. This is not true I paid him a total of $150.00 to him. This is a false contract statement.
I signed up for a 3 year contract (under duress) and he never once informed me of the #(11) ownership, that I would not own any of the equipment until after 4 years not the 3 years he verbally stated to me.
I never wanted a 4 year contract. That is way too long.
He never either informed me that this contract would automatically renew itself if I did not inform them in writing that I would not longer wish to have my security system.
After I did have this system installed I became upon the unforeseen hardship of not being able to pay my bill because my social security check was stopped for 8 months. I paid my house, other utilities, food before I felt I could pay this bill. I thought I could catch up later and everything would be ok but instead they sent me to collection and was going to take out my equipment but I would still have to pay the entire bill.
This shocked me and it was at this time I realized that I had no copy of my contract nor did I even know the person that sold me the equipment last name (he never gave me a business card just a sticky note with his first name on it which was [redacted]).
After the 2nd time of requesting a copy of my contract I did finally did get one and I have been trying to fix this problem ever since.
When I did call the Action Security office and talked with a person named [redacted], she was verbally abusive to me.
My opinion it should not matter that I could not pay my bill even if it was 500 months behind I did not deserve to be verbally abused period!
I feel that this salesperson ([redacted]) was very good at selling, leaving off many important information that as a consumer I needed to be informed of just to get the money without regards for my vulnerability of my situation.
I think his action were dishonest and deceptive. He conned me into a longer contract, did not give me the contract so that I could examine it, and then said I put (00) amount of money down (this is totally dishonest).
I know this is probably too late for me to fix. It took me a long time to figure out how to make this complaint, but maybe I might save other consumers from this unfortunate experience.