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A & A Air Conditioning Services Ltd

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Reviews A & A Air Conditioning Services Ltd

A & A Air Conditioning Services Ltd Reviews (6)

Attached, please find a copy of our non-refundable ticket purchase terms of sale. Unfortunately we are unable to accommodate a refund.

On January [redacted], 2017, [redacted] contacted us regarding her dissatisfaction with the event she attended on New Year's Eve with her partner.  Simultaneously, while trying to resolve with the customer, she initiated a chargeback with her credit card company.  This forced us to cease...

communication with her directly and work with her bank + credit card to resolve the matter.  The bank and credit card company determined that she was not entitled to any refund and closed the matter in our favor. [redacted] purchased a Couple's VIP table at Dave & Buster's in NYC, that offered a table for she and her partner, open bar, champagne, DJ, mini buffet (menu listed on website as subject to change at the discretion of the venue) and access to games throughout the evening with the purchase of game/power card tickets once on-site.   The customer's complaint, on January [redacted], was that the food on the buffet was not as advertised.  We have confirmed with our staff, that evening, along with the venue, that the full menu was provided, as advertised.  We had over 1,000 guests in attendance that all received the amenities advertised.  The second complaint mentioned by the customer was regarding the long lines to access games throughout the venue.  If you attend this venue, on any weekend evening, there are always lines to use the amenities provided by the Venue.  It is important to note that this is not guaranteed, nor included in their package, only access to the game room was available and the customer had to purchase a 'power card' if he/she wanted to use the games that were available.  Lastly, the consumer stated she felt the venue was oversold in capacity for the event.  This is untrue and never under any circumstance do we oversell any venue for our events.  It is expected to be at the full capacity that evening, which will certainly provide for long waits to use the games.  We have been hosting the same event for over 5+ years and provide the same experience, each year.Ultimately, [redacted] received all of the advertised amenities, which were confirmed, by her bank + credit card company, that everything was provided that evening.  We do apologize that she was unhappy with her experience but cannot continue to debate the complaints with her.  She has contacted multiple agencies to complain, ultimately, to be told the same thing.  We hope this matter can be closed, as it has already been ruled by the credit card company as final and closed.
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have had to wait for 3 months for TheBallDrop to reply. I believe they only replied on the [redacted] of april, 3 months after asking me to allow up to two weeks for an answer to my complaint, because the contacted them.They say "[redacted]". I hardly classify this as VIP seating priced at $163 per person! 
In order for the to appropriately process your response, you MUST answer the question above.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is resolved.

To Whom It May Concern, Thank you for the complaint notification. Since the complaint has been initiated, the customer has been refunded in full. We consider this matter closed. Should you have any further questions or concerns, please feel free to reach us at any...


Thank you for your notification. We have since responded to the customer's query. After speaking with the primary promoter of the party, as well as the event manager on-site, we are unable to accommodate a refund for the customer.

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