Review: I let them run a debit card to hold a unit. I went in and decided the unit wouldn't work. I did not sign a contract. The representative was unsure on the refun process or the time limit. Refund didn't get back and in turn put my account in the negative. Rep refused to give info for me to contact the owner.
Review: After 60 days the merchant still refuses to reimburse me $295 for unused storage unit days as they originally promised me that they would do.
On 31 January 2014 I paid $432 to a merchant (AA Alpine Storage in Brigham City, Utah) for a year's worth of storage space. Prior to doing so I mentioned to AA Alpine's local manager in Brigham City ([redacted] sp?), that I possibly might have to relocate to South America before year's end. I asked [redacted] that if I had to vacate my storage unit early would AA Alpine Storage refund me for the unused time for which I had prepaid. She said unequivocally that it was her company's policy to refund the customer for any and all unused time. Based on this information and as a condition of it, I then authorized AA Alpine Storage to bill my Citi MasterCard $432.
On 29 May 2014 I traveled to Utah to vacate my AA Alpine Storage unit # A-59 in preparation of relocating to South America. I left the storage locker in perfect condition and signed the required Notice To Vacate form given to me by [redacted]. Calculating the unused days, [redacted] then told me that I would receive a refund of $295 in a few days. Well, two months later I still have not received any refund despite several calls to [redacted] in the Brigham City office as well as to AA Alpine Storage managers ([redacted] sp? and [redacted] sp?) located in AA Alpine's corporate office in American Fork, Utah. All three individuals initially said that the $295 refund had been posted to my account, even though it had not. Within the last week both [redacted] and [redacted] finally admitted that the refund had not been posted to my account because the accountant was "on vacation". Both said that the $295 would be credited to my Citi MasterCard account immediately.
As of today I still have not received the $295 credit and thus can only conclude that AA Alpine Storage intended to deceive me by not providing the refund service that they had promised at the time that I authorized them to bill my Citi MasterCard the $432 for a full year of storage. Had I known from the outset that the merchant never intended to refund the unused days, I never would have authorized payment of a full year in advance. This is not the service that the merchant promised me that I was paying for.
If the Revdex.com would please help me with this dishonest and unethical merchant I would appreciate it.
Thanks, [redacted]Desired Settlement: I only want the merchant to do what the merchant promised to do - refund $295 to my Citi MasterCard.
Business
Response:
Initial Business Response /* (1000, 9, 2014/08/25) */
Our records indicate that on 7/31/14 11:54 a.m. a refund was issued to the tenant. Unfortunately there was some misunderstanding from the when the refund request was submitted to our bookkeeper. This was compounded also with the credit card processing company representative that would process the credit card refund being out of town on vacation. There was further lack of communication from the credit card processor when they could not find the original transaction they simply left it alone rather call us to further pursue a remedy. The tenant, Mr. [redacted], is a little confused out the time frame. He did not move out of his storage unit until 6/26/14. Refunds are generally processed in 2 to 3 weeks (sooner in many cases). It took approx. 5 weeks due to the extraordinary conditions noted above. I do hope that Mr. [redacted], having received his refund about 4 weeks ago, now feels better about the situation, and hopefully can for give us for the extra 2 week delay.
Thank you for following up on this matter. I appreciate your professionalism.
First of all I am not confused about the date one bit since I had to travel to Utah from Florida to divest myself of my belongings in the Alpine Storage unit. Secondly, based on the merchant's response about why they did not process the refund quickly, it is clear whose business is managed in a confused and chaotic manner.
The merchant finally paid me all but $43 of what they owed me but that is fine just to be rid of them once and for all.
Their excuses are just that - excuses. Had I not badgered them with the help of an honest Alpine Storage employee, I doubt that they would have paid me. I also filed a dispute with Citi MasterCard which put pressure on them to do the right thing. So as far as I am concerned the matter is now settled. I consider them to be unethical and will not use them again nor recommend them.
Again, thanks for being there for the consumer. Without organizations such as yours, unethical merchants would be free to nickel and dime their clients with impunity.
Review: I let them run a debit card to hold a unit. I went in and decided the unit wouldn't work. I did not sign a contract. The representative was unsure on the refun process or the time limit. Refund didn't get back and in turn put my account in the negative. Rep refused to give info for me to contact the owner.
Review: After 60 days the merchant still refuses to reimburse me $295 for unused storage unit days as they originally promised me that they would do.
On 31 January 2014 I paid $432 to a merchant (AA Alpine Storage in Brigham City, Utah) for a year's worth of storage space. Prior to doing so I mentioned to AA Alpine's local manager in Brigham City ([redacted] sp?), that I possibly might have to relocate to South America before year's end. I asked [redacted] that if I had to vacate my storage unit early would AA Alpine Storage refund me for the unused time for which I had prepaid. She said unequivocally that it was her company's policy to refund the customer for any and all unused time. Based on this information and as a condition of it, I then authorized AA Alpine Storage to bill my Citi MasterCard $432.
On 29 May 2014 I traveled to Utah to vacate my AA Alpine Storage unit # A-59 in preparation of relocating to South America. I left the storage locker in perfect condition and signed the required Notice To Vacate form given to me by [redacted]. Calculating the unused days, [redacted] then told me that I would receive a refund of $295 in a few days. Well, two months later I still have not received any refund despite several calls to [redacted] in the Brigham City office as well as to AA Alpine Storage managers ([redacted] sp? and [redacted] sp?) located in AA Alpine's corporate office in American Fork, Utah. All three individuals initially said that the $295 refund had been posted to my account, even though it had not. Within the last week both [redacted] and [redacted] finally admitted that the refund had not been posted to my account because the accountant was "on vacation". Both said that the $295 would be credited to my Citi MasterCard account immediately.
As of today I still have not received the $295 credit and thus can only conclude that AA Alpine Storage intended to deceive me by not providing the refund service that they had promised at the time that I authorized them to bill my Citi MasterCard the $432 for a full year of storage. Had I known from the outset that the merchant never intended to refund the unused days, I never would have authorized payment of a full year in advance. This is not the service that the merchant promised me that I was paying for.
If the Revdex.com would please help me with this dishonest and unethical merchant I would appreciate it.
Thanks, [redacted]Desired Settlement: I only want the merchant to do what the merchant promised to do - refund $295 to my Citi MasterCard.
Business
Response:
Initial Business Response /* (1000, 9, 2014/08/25) */
Our records indicate that on 7/31/14 11:54 a.m. a refund was issued to the tenant. Unfortunately there was some misunderstanding from the when the refund request was submitted to our bookkeeper. This was compounded also with the credit card processing company representative that would process the credit card refund being out of town on vacation. There was further lack of communication from the credit card processor when they could not find the original transaction they simply left it alone rather call us to further pursue a remedy. The tenant, Mr. [redacted], is a little confused out the time frame. He did not move out of his storage unit until 6/26/14. Refunds are generally processed in 2 to 3 weeks (sooner in many cases). It took approx. 5 weeks due to the extraordinary conditions noted above. I do hope that Mr. [redacted], having received his refund about 4 weeks ago, now feels better about the situation, and hopefully can for give us for the extra 2 week delay.
Initial Consumer Rebuttal /* (3000, 11, 2014/08/27) */
Thank you for following up on this matter. I appreciate your professionalism.
First of all I am not confused about the date one bit since I had to travel to Utah from Florida to divest myself of my belongings in the Alpine Storage unit. Secondly, based on the merchant's response about why they did not process the refund quickly, it is clear whose business is managed in a confused and chaotic manner.
The merchant finally paid me all but $43 of what they owed me but that is fine just to be rid of them once and for all.
Their excuses are just that - excuses. Had I not badgered them with the help of an honest Alpine Storage employee, I doubt that they would have paid me. I also filed a dispute with Citi MasterCard which put pressure on them to do the right thing. So as far as I am concerned the matter is now settled. I consider them to be unethical and will not use them again nor recommend them.
Again, thanks for being there for the consumer. Without organizations such as yours, unethical merchants would be free to nickel and dime their clients with impunity.