A A Auto Salvage, Inc.

Probably the worst towing company out there. They towed our car even though we were right there trying to stop them. It was parked on the side of the road and was called in for some reason because it was blocking traffic? When trying to reposses the car by getting back in it the tow guy just said "sorry I have to tow it finished hitching it up and handed us a card where it would be available for pick up the next morning. My wife was right there begging him to let her move her own car but no. He really didnt have to tow it and basically prevented us from getting back into it after we had requested to which is illegal. On top of that after we called the tow company to find out what happened the lady who answered the phone was extremly rude and hung up on us several times after asking for the manager. They basically told us if we wanted the car back it was full price plus the day to keep it. They are dishonest and took advantage of us. Horrible company.

On May 14th @ approx. 12:20 a.m. my car broke down on [redacted]0 in Fishtrap, WA. 911 called AAA for me, & a tow co. was called, AA Auto Salvage. I also told 911 that I was pulling a small cargo trailer, knowing the tow company would need that information. After waiting at least 45 minutes, AA Auto Salvage arrived. The driver got out of his truck, came to my window, I gave him my AAA membership cards. He went back to his truck & I waited. He then walked back to me & said he would not be able to tow me because he was "running" all day & too tired. To say that I was dumbfounded was an understatement. Naturally I didn't want to get in a truck with someone who would fall asleep at the wheel. Why did he take the job in the first place? I then had to figure out what to do next. I was scared, a woman travelling alone, and it was dark and the middle of the night? He then said he was going to leave. Again, shocked I said, "You're going to leave me, a single woman out here alone?" He apologized, saying this was "his fault" and would wait a few minutes. A few minutes went by and he returned to my car and said his dispatcher said he had to go. Again, I let him know how unhappy I was to be left alone. I asked who he worked for, and he wouldn't tell me at first, asking "why I wanted to know". Why I wanted to know?? So I could report him. He did finally tell me. He said "sorry" & left. I waited for the 2nd tow truck & we left the area at 4:00 a.m. 3 1/2 hours later. I have since talked to the tow truck driver, owner of the AA auto salvage and dispatcher. I learned that the dispatcher did not say he had to leave, and after leaving me he went to a rest stop. He left me there alone and also lied about it. He has apologized to me, but I feel he is sorry he got caught. He received a slap on the wrist from the owner of AA saying if this happened again he would lose his job. In my opinion, I feel he should have been fired, after lieing about the situation & leaving me scared, alone & feeling very vulnerable.