A & A Auto Reviews (7)
Nov 26, 2019
Sir, Enclosed please find both repair work orders signed by Mr [redacted] complaining in the first one about an overheating issue and the second one about an overheating and loss of coolingOn the first repair, when we received the vehicle, it had no coolant in the radiator or in the engineAfter performing a cooling system pressure test, we found a leaking coolant bleeder housing on top of the intake manifold connect to the upper radiator hose and a week radiator capCustomer was notified for the cost and he approved the repairAfter the repair was done and the loss of coolant stopped, we start the vehicle to check our repairWe noticed that the radiator cooling fans are not workingWe stopped the engine checked the radiator cooling fan circuit, found the fan assembly unit to be badCustomer was notified for the extra cost and he approved the repairAfter the repair was done, we started the engine, test drove the vehicle few times, systems are operating perfect, no more cooling leak or overheating issueCustomer picked up the vehicleOn the second repaired, after almost miles of driving, when we received the vehicle, it had low to non coolant In the systemThe customer stated that he's been noticing water leaking and the engine running hotWe pressure tested the cooling system, we found the thermostat housing cracked and leaking bad on the side of the engine block connect to the lower radiator hose, and per customer request we inspected the engine belt, and needed to be replaceCustomer was notified with the cost and he DENIED the repairMr [redacted] denied the repair based on his thinking that the cost was expensive and he stated to me that he found someone else to fix it for lessRegretfully, I had several conversations with Mr [redacted] about the cost matter that were not very pleasantFor me to end the nonsense conversations, I asked Mr [redacted] to pick his car and pay my diagnosis fee or $dollars what was agreed on previously and take it to the shop where he claims they will fix it cheaper, because I refuse to work on his vehicleUnfortunately, Mr [redacted] kept on getting out of line with our conversation, making terrorist threats against me in person and against the businessI had to end our conversation several times by handing up the phoneAfter several hours, Mr [redacted] called me and he was all calm at that point, he explained to me his financial situation and the bad time he's dealing with and his car broken down was the last thing he wantsI felt bad listening to him, so I agreed on him bringing the parts and I'll just charge him for the labor, with his full understanding that will be no warranty on the repair because he supplied the partsMr [redacted] and I agreed that this will be his last repaired in our shop, because what was said on the phone was unnecessary and he cannot move forward as one of our customersThe repair was done, no more water leak, engine was driven several times, no overheating issueCustomer picked up the vehicleA couple of weeks or more after the repair, Mr [redacted] calls me complaining about an overheating issueMy first question to him was, do you have any loss of coolant and he said NOSecond question, do you hear the radiator fan coming on and he said YESMy answer to him was at that point with in mind that we cannot do business togetherI suggested that he should take the vehicle to a repair shop for diagnosisThe possible causes could be a faulty water thermostat that he purchased, or could be a damage head gasket caused by the previous multiple overheating issuesThat's how our conversation was ended.Mr [redacted] , needs to understand that on both repaired the job was done perfect and needs to stop on accusing us for any wrong doing, and needs to understand that several different issues in the engine could go wrong and cause the same symptom, overheatingMr [redacted] request in his desired settlement really shows his character as a person.For more information, please feel free to call me at ###-###-#### Thank you
noneWE HAVE COMMUNICATED WITH OUR CUSTOMER AND WE ARE SETTLING THIS MATTER WITH HER. THANKS!!!
Sir, Enclosed please find both repair work orders signed by Mr. [redacted] complaining in the first one about an overheating issue and the second one about an overheating and loss of cooling. On the first repair, when we received the vehicle, it had no coolant in the radiator or in the...
went to the repair shop for service of a tune up and replace my gasket valves on 2/6/14 paid $397 for service [redacted] told me it was all set no problems when I went to pick it up, went straight home. The next day 2/7/14 the car had a puddle of oil that leaked out of the car. called A&A and they told me to bring it back in, they look at the car and [redacted] tells me its leaking out the head gasket, due to the fact when they replaced the gasket they put to much pressure and cracked it, they knew it was leaking oil n still sent me home with the car that way, so I asked them what they were going to do for the leak and said nothing it was going to cost $1,000, then told me I could go to [redacted] n try to figure it out even though they caused this problem. so I thought something was fishy took it to another mechanic and he claimed was Not the head gasket but the back plate. On Saturday call [redacted] the head of the shop and explain everything that happened. I told him I wanted back the money I paid for him in service which was $210 and I would loose out on the money I paid on parts. He basically called me a liar and that the car was leaking oil before hand. If the car was leaking oil before hand they should have brought it up to the customer and stating why. had my car serviced at [redacted] a couple of days prior to service at A & A and [redacted] will write a letter stating that the car was Not leaking oil till after being serviced at A & A. And now I must pay another mechanic to fix the plate and redo all the work they just did.
I purchased a 1996 Chrystler Sebring LXI on 8/29/12 from A&A Wholesale. Upon driving the car off the lot the check engine light came on. I contacted the lot owner Mark immediately. He stated that it was no big deal and to bring the car back the next day, which I did. I took the car back to the dealership at least 5 times in the following month with no resolution to the check engine light. It took 3 separate repairs (10/27, 10/30, 11/2/12) to resolve the issues that caused the check engine to be on. I mailed a certified letter to Mark on 11/6/12 outlining the above and included a copy of the three repair bills. In the letter, I asked that the repair charges be taken off the cost of the car. Per the USPS website he received the letter on 11/7/12. Sometime between 11:30am and 1:30pm on 11/8/12, the car was taken from my garage. I never received a call or letter responding to my letter or any indication that he was going to repossess the vehicle. I spoke with him once I realized the car was gone and he stated that I was late on my payment and that he had taken the car, he said that I needed to make a payment. I advised him that I had no way to get to him to pay and he stated he would come to get me. I made several calls to him that day and he never answered. When I spoke with him today (11/9/12) he stated "You messed up and now you have to pay the whole balance due". When I asked him why, he hung up. Also, on the copy of the contract that I signed there is NO due date listed.