A & A Auto Reviews (%countItem)
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A & A Auto Rating
Description: Auto Dealers - Used Cars
Address: 4197 N Sierra Way, San Bernardino, California, United States, 92407
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In the last 6 months I took my car to this business to have it repaired for overheating. I paid 600 the first time and 300 the second time. The owner of the shop reassured both times that he fixed my car for overheating. Not even 3 weeks later after I picked up my car, I am having the same problem I took it in for. I contacted him to let him know and he then tells me a different story and there wasn't nothing he could do about it. I feel I was scammed and lied to on both occasions. Yes my car was fixed temporarily but as time went on my car had the same issues I originally took it to him for. I'm not saying what he did for me my car didn't help because it is an older car. I do feel as if he lied on both occasions and was able to get quite a pretty penny out of me. I am looking into legal options as well because I know I am not the only customer this has happened to.
Sir,
Enclosed please find both repair work orders signed by Mr. complaining in the first one about an overheating issue and the second one about an overheating and loss of cooling.
On the first repair, when we received the vehicle, it had no coolant in the radiator or in the engine. After performing a cooling system pressure test, we found a leaking coolant bleeder housing on top of the intake manifold connect to the upper radiator hose and a week radiator cap. Customer was notified for the cost and he approved the repair. After the repair was done and the loss of coolant stopped, we start the vehicle to check our repair. We noticed that the radiator cooling fans are not working. We stopped the engine checked the radiator cooling fan circuit, found the fan assembly unit to be bad. Customer was notified for the extra cost and he approved the repair. After the repair was done, we started the engine, test drove the vehicle few times, systems are operating perfect, no more cooling leak or overheating issue. Customer picked up the vehicle.
On the second repaired, after almost 7000 miles of driving, when we received the vehicle, it had low to non coolant In the system. The customer stated that he's been noticing water leaking and the engine running hot. We pressure tested the cooling system, we found the thermostat housing cracked and leaking bad on the side of the engine block connect to the lower radiator hose, and per customer request we inspected the engine belt, and needed to be replace. Customer was notified with the cost and he DENIED the repair. Mr. denied the repair based on his thinking that the cost was expensive and he stated to me that he found someone else to fix it for less. Regretfully, I had several conversations with Mr. about the cost matter that were not very pleasant. For me to end the nonsense conversations, I asked Mr. to pick his car and pay my diagnosis fee or $65.00 dollars what was agreed on previously and take it to the shop where he claims they will fix it cheaper, because I refuse to work on his vehicle. Unfortunately, Mr. kept on getting out of line with our conversation, making terrorist threats against me in person and against the business. I had to end our conversation several times by handing up the phone. After several hours, Mr. called me and he was all calm at that point, he explained to me his financial situation and the bad time he's dealing with and his car broken down was the last thing he wants. I felt bad listening to him, so I agreed on him bringing the parts and I'll just charge him for the labor, with his full understanding that will be no warranty on the repair because he supplied the parts. Mr. and I agreed that this will be his last repaired in our shop, because what was said on the phone was unnecessary and he cannot move forward as one of our customers. The repair was done, no more water leak, engine was driven several times, no overheating issue. Customer picked up the vehicle.
A couple of weeks or more after the repair, Mr. calls me complaining about an overheating issue. My first question to him was, do you have any loss of coolant and he said NO. Second question, do you hear the radiator fan coming on and he said YES. My answer to him was at that point with in mind that we cannot do business together. I suggested that he should take the vehicle to a repair shop for diagnosis. The possible causes could be a faulty water thermostat that he purchased, or could be a damage head gasket caused by the previous multiple overheating issues. That's how our conversation was ended.
Mr., needs to understand that on both repaired the job was done perfect and needs to stop on accusing us for any wrong doing, and needs to understand that several different issues in the engine could go wrong and cause the same symptom, overheating. Mr. request in his desired settlement really shows his character as a person.
For more information, please feel free to call me at Thank you.
You made a lot of false accusations that are not true. I am not going into detail about all of that unless I need to. I am far from a terrorist and did not threaten you or your business. I did become upset when you insulted my family and I. You should NEVER as a business owner say the things you did because you are frustrated. As a business owner I would hope you would understand where I was coming from but I can see you lack customer service skills and that is okay. You still have time to improve (hopefully) In the uneducated response you wrote back to me, you went more into detail about nothing that has to do with why I originally wrote the Revdex.com. I brought my car to you 2 times in 6 months. Both times I was reassured my car was fixed. Both times you failed to meet my request and then respond by letting me know that there was nothing you can do to help my original overheating problems. I completely understand there are numerous reasons on why a car can overheat. But in both the times I came to you about my car you failed to find the solution for my car. You must not obviously know too much about the profession you are if you could not help me locate what was reason for my problem. That is why I advise you should think about another career path. (just my opinion) I took it to a family friend and they were able to locate my problem in a day. I deserve a refund for the work you did because you failed to COMPLETELY fix my problem. I truly do not understand how you are still in business. My financial situation is perfectly fine. I told you that because I knew you were scamming me a pretty penny to do the labor portion. But that is neither here nor there. Point of the matter of the fact is I came to you not once but twice with a problem and BOTH times you failed to meet my request. And to top it off you were very unprofessional and also are a pathological liar. Most of what you said In that uneducated, lengthy message is UNTRUE and we both know that. But you can try and play victim and act like I am a crazy customer. I have NEVER had to do this before with ANY company prior to going to your establishment. I deserve a refund since you claim to be "well off" in your business. The money refunded to me shouldn't hurt your millions. If you have any questions my cell is and I would be more than happy discuss this over the phone or I can meet you a your lovely establishment. Choice is your, SIR.