A A B Indian Restaurant

We are in receipt of your letter in connection of the complaint was initiated by *** *** regarding poor customer service
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In this connection, we would like to inform you that we approached Mr. *** and offered him one complementary Lunch Buffett
We once again extend our sincere apology for the inconvenience caused to him
A A B Restaurant

I went to the restaurant on Monday 21 March, 2014 at 2 PM for their daily lunch buffet. On entry the waiter asked me if I would like to eat a naan or a tandoori roti. I replied tandoori roti. I also pointed out to the waiter that two buffet items were over and needed refill - tandoori chicken and chicken tikka masala. I waited for 15 minutes and was not served any tandoori roti. I also checked but neither the tandoori chicken or the chicken tikka masala were refilled. I also noticed that another item rasmalai was empty. When I pointed this to the manager, he said that they cannot do anything. At 2:25, after 25 minutes of wait I still did not have any tandoori roti to eat. As a result I told the manager that I am not able to eat any food since indian food needs to eaten with the roti. The manager started arguing rudely and said they cannot serve anything after 2 PM. He also used derogatory words saying that this is your bad mentality. When I said I would not like to pay for the buffet since I did not get to eat most of the items, he refused. Finally, I had to pay 8.71 $ for a really bad service. I would like a complete refund for the amount I paid.