Dear [redacted] : We are responding pursuant to consumer complaint # [redacted] which was filed by our customer, [redacted] , with your organization GoodAccountants.com herein denies the complainant’s claim that a demand was made on her to purchase a larger marketing program from our company and if she didn’t do so, no additional referrals would be made to her by GoodAccountants.com Firstly, the marketing contract [redacted] entered into with our company does not promise any set number of referralsOn the contrary, the marketing contract [redacted] entered into with our company is a billings-based contract which guaranteed [redacted] a minimum, dollar-for-dollar, return on the marketing fee(Please see addendum to the marketing contract of which a copy is attached) Our contract guaranteed [redacted] the delivery of a client that would pay her accounting practice a minimum of $5,in annualized billing The fact is, GoodAccountants.com delivered a business client to [redacted] that has contracted to pay her $17,in annualized billings, a figure that more than exceeds our guarantee by three times In reality, [redacted] has tripled her investment with GoodAccountants.com within a one-month period of joining our network Additionally, [redacted] will continue to earn substantial income for many years to come from this client we referred to her [redacted] states the following in her complaint: [redacted] These statements are completely false [redacted] received a total of five (5) business referrals from our company, two (2) of which were made to her after January **, Her statement she has received no contact from GoodAccountants.com whatsoever after January **, is also falseOn February [redacted] 2016, almost a full month after [redacted] ’s conversation with [redacted] ***, our Customer Service Representative, Jessica L [redacted] contacted [redacted] to ascertain her follcomments concerning one of the business referrals we made to her accounting practice On that very same day, February **, at 12:PM, [redacted] responded to our Customer Service Representative in writing, concerning this business referral (Please see both MsL [redacted] s inquiry to [redacted] about our client along with [redacted] ’s written response to MsL [redacted] on February [redacted] which has been appended below.) [redacted] [redacted] [redacted] Furthermore, [redacted] filed a chargeb [redacted] dispute with her credit card company for the auto-renewal fee which was recently charged to her credit card by GoodAccountatns.com, in accordance with the terms of the contract [redacted] ’s request was denied by her credit card company since she fully authorized the auto- renewal transaction The denial by her credit card company of her chargeb [redacted] request and their findings in our favor is the genesis of this Revdex.com complaint and not a l [redacted] of referrals or any failure on GoodAccountants.com’s part to fulfill its contractual obligations to [redacted] In [redacted] ’s claim to her credit card company, she stated it was she who cancelled the contract with GoodAccountants.com In this complaint, [redacted] is alleging we cancelled the contract with her Which of [redacted] ’s claims should we believe to be true? [redacted] ’s credit card company provided us with a written copy of her chargeb [redacted] complaint in which they wrote: “The Cardmember ( [redacted] ) claims that the goods / services ordered were cancelled.” The reason [redacted] stated to her credit card company she cancelled the contract was to refute the automatic renewal clause in the contract, which we have appended below: 2.1-The Initial Term (“Initial Term”) of this Agreement shall begin on the Effective Date and continue for a period of six months after the Effective Date Renewal Option-Thereafter, this Agreement will renew automatically every six-months (“Renewal Term”) until a notice of termination is given by the Parties to the other in writing ten (10) days prior to expiration CancellationDue to the nature and methodology under which GoodAccountants.com purchases advertising media, in the event of a member cancelling or terminating a membership no refund shall be made by GoodAccountants.com, and the purchase of a membership shall be deemed a final sale [redacted] accepted the terms of our advertising agreement as is evidence by her signatures on the accompanying sales contract and credit card authorization form [redacted] has never submitted a notice of termination or cancellation of the sales agreement to GoodAccountants.com in writing or otherwise nor has GoodAccountants.com submitted a notice of termination or cancellation to [redacted] In her chargeback claim, [redacted] ’s entire complaint was based solely on her allegation she had cancelled the contract by giving notice to GoodAccountants.com not to auto-renew her membership although she could not provide her credit card company with any proof of this The fact is, had [redacted] provided GoodAccountants.com with a written notice of cancellation, her credit card would not have been charged for the auto-renewal fee, which is what has triggered this complaint [redacted] ’s chargeback complaint to her credit card company which was denied by them as well as this one has nothing to do with a lack of referrals from GoodAccountants.com or any dissatisfaction with the results of our marketing program In conclusion, GoodAccountants.com has fulfilled every aspect of the contract it entered into with [redacted] and will continue to do so Sincerely, Johanna L [redacted] President
[redacted] is a valued customer with whom we have entered into a mutually binding, Advertising Agreement in which she has retained our company to provide marketing services for her accounting and bookkeeping practice The Agreement, which a copy is attached hereto, clearly state that all marketing fees are non-refundableThere are no provisions in the agreement which state that [redacted] will receive a refund under any circumstances On the contrary, [redacted] signed a legally binding contract which states all sales are final and are non-refundable, even upon cancellation by the accountantARTICLE II – of the G.AIntermediate Advertising Service Agreement clearly states in Section that all fees paid to GoodAccountants.com, Inc., are non-refundable and that the purchase of a membership shall be deemed a final sale: CancellationDue to the nature and methodology under which GoodAccountants.com purchases advertising media, in the event of a member cancelling or terminating a membership no refund shall be made by GoodAccountants.com; and the purchase of a membership shall be deemed a final sale.The Addendum to the Agreement also does not promise any refund of the marketing fees but on the contrary clearly states the following: Notwithstanding any of the provisions contained in the original G.AIntermediate Advertising Service Agreement entered into by the parties herein and dated 122013, it is agreed that if [redacted] does not realize a minimum of ten thousand ($10,000) dollars in annualized billing from the marketing efforts of GoodAccountants.com during the period of participation in GoodAccountants.com’s G.AIntermediate Advertising Program beginning on 122013, then GoodAccountants.com will continue to market on behalf of [redacted] until such time as [redacted] does realize a minimum of ten thousand ($10,000) dollars in annualized billing.Again, there is no promise or mention of a refund in either the Advertising Service Agreement or its Addendum [redacted] accepted the terms of our Advertising Service Agreement and its Addendum as is evidence by her signatures, which she affixed to both Agreements of her own free will and accord[redacted] ’s complaint to the Revdex.com, wherein she claims a verbal promise of a refund was made to her by our representative, is completely and is in direct contradiction to the written Agreement to which she affixed her signature.Section of the Advertising Service Agreement also required that [redacted] affirm to GoodAccountants.com that she had the benefit of independent counsel prior to executing the Agreement Why did not [redacted] or her attorney raise the issue prior to signing the Advertising Agreement that she had been verbally promised a refund when clearly the writtenAgreement states the exact opposite; that no refund will be given to her? The policy of our company is one that is clearly annunciated both verbally and in writing that no refund will be given under any circumstancesWe do commit to continue advertising and marketing on behalf of the accountant until such time as the billing guarantee that is represented in the Agreement is fulfilled Nor is there a time limit in which GoodAccountants.com must deliver the billing guarantee that is provided for in the Agreement [redacted] accepted these terms which is evidence by her signature on both the Advertising Service Agreement and on the Addendum to the Agreement She obviously read the Advertising Service Agreement as she requested several changes be made to the Agreement upon which she affixed her initials to the respective changes (please see attached copy of the Advertising Agreement)At no time did [redacted] question our no-refund policy nor did she request it be taken out of the Agreement prior to her affixing her signature to it.GoodAccountants.com, Inc., utilizes the services of third-party advertising providers such as [redacted] , [redacted] , and others to advertise [redacted] ’s accounting practice and is precluded from receiving a refund itself for the monies it has expended and continues to expend on behalf of [redacted] and her accounting practice, which is why there is a no-refund policy on alladvertising that is purchased through our company.Additionally, [redacted] was denied a refund by her credit card company on two separate occasions when she attempted to have her credit card provider charge-back her payment to GoodAccountants.com, for our services We have enclosed copies of the denials by her credit card provider to her request for a refund We have also enclosed copies of the reason she gave her credit card provider, in writing, as to why she felt she was entitled to a refund We find it odd that [redacted] never stated to her credit card provider in both her prior refund requests, that she was verbally promised a refund by our representative, unlike she is now alleging in her complaint to the Revdex.comFurthermore, [redacted] has refused to accept any additional business referrals from GoodAccountants.com She flatly refuses to accept any appointments from us whenever she is contacted by our representatives to provide her with appointments to meet with the business owners which have been sourced from the advertising we have undertaken on her behalf The very last appointment which was established by GoodAccountants.com for [redacted] and which she accepted from us was for an engagement for which the accounting fees ranged between $5,and $10, [redacted] was a final candidate for this job but failed to get back to the business owner which is memorialized in the emails we received from the business owner (please see enclosed emails we received from the business owner) Not only has [redacted] failed to keep her end of the agreement by meeting with and getting back to the business owners we are providing her, she has also cast a negative light on our company since we are recommending her to these business owners whom she refuses to get back to In summary, GoodAccountants.com has provided [redacted] with nine (9) appointments which she accepted, with business owners with combined billings exceeding twenty thousand ($20,000) dollarsWe continue to offer [redacted] additional client referrals from the advertising we have undertaken on her behalf however she refuses to meet with the business owners we are attempting to refer to her If [redacted] is amenable to resume accepting referrals from us we are confident we will be able to provide her with clients sufficient to satisfy the billings guarantee which is provided for inthe Advertising Agreement she entered into with our company Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The facts portrayed in GoodAccountants.com have been
distortedI realize that the demand for the $25,was a verbal demand and I
have nothing other than my word to offer as proof.I understand the contract with GoodAccountants.comMy
interaction with this company has now given me an insight into their operations
They capitalize on funds you have not received and may never realize Their claim that I am expected to realize
$17,gross billings when no one can predict how long a client referred from
GoodAccountants.com will stay with you or stay in business is a misleading
interpretation of the factsTheir claim that they sent me other referrals is
true (referrals were provide before January **, and referrals were
provide in August, after they had taken the $5,additional membership
fee), but, is also extremely misleadingI have proof that the referrals they
gave me in August, were provided several months after these potential
leads had contacted GoodAccountants.com GoodAccountants.com misled my credit card
company by claiming they had provided potential leads, when in fact the leads
provided were given to me only after GoodAccountants.com had either successfully
placed these same leads with other GoodAccountants.com “members” or the
referrals had found other accountants on their own (see previous
complaint). Furthermore, if GoodAccountants.com had been transparent
with what they were really providing, I would never have spent $10,for a
marketing program only to (hopefully) realize $17,220. For those Accountants who read this, you know
that what you receive gross from a client is not profitBy the time you factor
in the costs of servicing a $17,annual billing client, your profit is far
less than the $10,I “invested” with GoodAccountants.com In other words, if you assume a profit margin
of 30% annually, I have lost almost $5,from “investing” in GoodAccountants.com
marketing program. I did not triple my
investment with them, I didn’t double it, and I didn’t even break evenAsking if we heard from someone a month later and my
answering no does not
constitute correspondenceThe last two referrals, which I documented with
correspondence from the businesses involved, were given to me after I
requested fees b*** from GoodAccountants.com even though these individuals
contacted GoodAccountants.com several months prior and I was the closest
accountant I am not satisfied with their company’s so called marketing
program, as it appears that they sell you a consumer name(s) for a price. This is not a membershipThe RevDex.com and Chamber of Commerce are organizations that have membershipsLike
GoodAccountants.com their referrals are part of your membership fee and they do
not guarantee results. Unlike
GoodAccountants.com, these reputable organizations do not mislead you with
promises and half-truths
Let the consumer
BEWARE!
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In response to Goodaccounts notice, I have attached a snapshot of the last months online profile they have made several times reference tooIts easy not to miss the fact that in a months period they provided bad referrals, while within the first days of our agreement, they came up with that same figure as well Those referrals turned into appointments as GoodAccountants didn't share them with all their other local CPA's as they almost successfully frauded us for another $25k-$50K in fees to upgrade the planWe have emails and a draft agreement in place to shareIn addition, they haven't lived up to their agreement as none of these referrals were qualified to our bookkeeping & consulting practiceThey stated we collected some fees, the fact that we were able to receive $2k in new revenues are thanks to another CPA who send these clients to PLCThe bottom line is GoodAccountants is in default of the marketing agreement, isn't sending PLC any qualified leads and the full $5k refund is due with no further delay
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** is attempting to abuse the Revdex.com complaint process and instead use it as a lever to obtain a refund which is clearly precluded by the Advertising Service Agreement he entered into and fully accepted upon signing the attached Advertising Contract with our Company. In *** ***'s original complaint to the Revdex.com, he states: "In the last months, they haven't even bother to call me with any referrals." Contrary to his original complaint, in this amended complaint, he now acknowledges that he received eight (8) client referrals from GoodAccountants.com during the same time frame he previously alleged he received no contact from our CompanyThese new statements made in this amended complaint by *** *** belie hisprevious statements filed in his original complaint. Section of the Advertising Service Agreement which *** *** fully accepted as a condition of the contract to which he attached his signature, clearly states that due to the nature and methodology under which GoodAccountants.com purchases advertising media, in the event of a member cancelling or terminating a membership no refund shall be made by GoodAccountants.com; and the purchase of a membership shall be deemed a final sale. *** *** fully accepted this condition in the attached Advertising Agreement to which he affixed his signature. Furthermore, *** *** has benefitted financially from the advertising that GoodAccountants.com has done and continues to do on his behalf. During the period of time in which *** *** alleges he has not received any referrals from our Company, he reported to us in writing via our online, electronic bulletin board that he has earned $2,from the small business clients we have referred to him, which occurred during the period he alleges in his original complaint that noreferrals were made by GoodAccountants.com to him. He has also verbally reported these earnings to *** ***, a *** *** *** with GoodAccountants.com and also acknowledges them in the attached emailcommunication we received from *** *** just yesterday.*** *** entered into a legally binding advertising contract with our Company which clearly states in Section that GoodAccountants.com shall advertise to the 'general public' on *** ***'s behalf which is what we have done and continue to do in accordance with the terms of the contract. *** *** must accept the fact that some respondents to the advertising we have contracted to do for him may be according to his definition "a bad referral" however this does not relinquish his acceptance of the advertising terms spelled out by the legally binding contract he has entered into with our Company. The fact is, *** *** reserves the right to disregard any referral that is generated from the advertising we haveundertaken on his behalf should he deem said referral to be unacceptable to him. Notwithstanding, *** *** is still bound by the 'no refund' policy of the advertising contract which he affixed his signature to and has entered into with our CompanyWe are continuing to make referrals to *** *** from the prospective clients that are responding to the ongoing advertising we have undertaken on his behalf. We also continue to communicate with *** *** concerning the marketing we are doing for his accounting practice.Sincerely,*** ***,*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I disagree with everything Goodaccountans has respondedObviously they have multiple complaints and know in advance how to respond to these inquiries with allot fo experienceWhy would I invest $5k to receive $5k in billing over years- that’s makes no sense? I understand if you need to close the inquiry, but I am not satisfied with this service and want to my voice and concern heard I was fraud and robbed $5k, and hope others will be warned at least and stay away from these scam artist
Sincerely,
*** ***
GoodAccountants.com Response ToRevdex.com Complaint ID # ***Complainant: *** *** *** *** is a valued customer of GoodAccountants.com, Inc., however we have no choice other than to respond to the fallacious statements about our company that have been recently
submitted to the Revdex.com by *** ***. The complainant alleges that GoodAccountants.com has promised him an annual revenue stream of $5K, $25K or $50K. This is untrue. The advertising marketing agreement that *** *** entered into with our company and which we have attached a copy hereto, clearly states in its addendum, that it is agreed that if *** ***’s accounting practice does not realize a minimum of five thousand($5,000) dollars in annualized billing during the initial six-month period of the underlying marketing program, then we will continue marketing on his behalf until such time he has realized a minimum of five thousand dollars in annualized billings from clients we refer to him. GoodAccountants.com has not only consistently continued its advertising on behalf of *** ***, it has maintained contact with *** *** throughout the process and has sent him numerous client referrals of which he has engaged several of these referred businesses as clients of his accounting practice during the period he alleges no contact was made by our company with him. To date, *** *** has received nineteen (19) client referrals from GoodAccountants.com, fourteen (14) of which were referred to *** *** during calendar year which is the period he alleges there was “no contact” between our company and him. The fact is, *** *** has earned two-thousand, seven hundred and eighty-eight ($2,788.00) dollars in annualized billings from two of the fourteen clients we referred to him during the last eighteen (18) months, which is the period in question. Attached hereto is a list of the referrals that were made by GoodAccountants.com to *** *** during calendar year along with his comments which he submitted and posted onto our digital bulletin board concerning each client which we referred to him during this period (Please open attachments to see *** ***'s comments to us about each client we referred to him during this period).The attached comments that were submitted by *** *** clearly belies his allegation which he has submitted to the Revdex.com wherein he states: “In the last months, they haven’t even bothered to call me with any referrals.” Furthermore, *** *** has purchased a marketing program from our company in which it is stated that we will do general advertising for his accounting practice. This means we run the same set of ads with the exact same advertising copy for all of the accountants in our network without distinction. The companies and individuals that respond to our ads are the ones we refer to participating member accountants which includes *** ***. *** *** is not under any obligation to accept any referral from us which he deems not to be appropriate for his accounting practice. In other words, *** *** should only accept those clients from us in which he has an interest. Notwithstanding, he has consistently gone after most if not all of the clients we have referred to him to date as is evident from his written feedback which we have appended to this response. We do not possess the power to make the clients which we refer to *** *** engage his services or respond positively to his follow up emails and or telephone callsAll we are able to do is continue advertising on his behalf and send him the contact information of the respondents in his geographical area which we have done and will continue to do until such time he has reached the $5,000billings guarantee we have provided him in the addendum of the Agreement we have entered into with him and which we have attached hereto as an exhibit.Although GoodAccountants.com, Inc., has successfully set appointments for *** *** to meet with various business owners and *** *** in fact has met with several of the owners of the companies we have referred to him, but failed to win the engagements does not put GoodAccountants.com in breach of the contract it has entered into with *** ***. The exact opposite is true, in that GoodAcountants.com, Inc., has performed its duty to advertised “generally” on behalf of *** ***.*** *** has engaged several of the clients we have referred to him as clients of his accounting practice If *** *** still wishes to terminate his membership we herein point him to article of the Advertising Service Agreement he has entered into with our company on July **, which states the following: Cancellation. Due to the nature and methodology under which GoodAccountants.com purchases advertising media, in the event of a member cancelling or terminating a membership no refund shall be made by GoodAccountants.com and the purchase of a membership shall be deemed a final sale.Sincerely,*** *** *** ***
Dear [redacted]: We are responding pursuant to consumer complaint # [redacted] which was filed by our customer, [redacted], with your organization. GoodAccountants.com herein denies the complainant’s claim that a demand was made on her to purchase a larger marketing program from...
our company and if she didn’t do so, no additional referrals would be made to her by GoodAccountants.com. Firstly, the marketing contract [redacted] entered into with our company does not promise any set number of referrals. On the contrary, the marketing contract [redacted] entered into with our company is a billings-based contract which guaranteed [redacted] a minimum, dollar-for-dollar, return on the marketing fee. (Please see addendum to the marketing contract of which a copy is attached). Our contract guaranteed [redacted] the delivery of a client that would pay her accounting practice a minimum of $5,000 in annualized billing. The fact is, GoodAccountants.com delivered a business client to [redacted] that has contracted to pay her $17,220.00 in annualized billings, a figure that more than exceeds our guarantee by three times. In reality, [redacted] has tripled her investment with GoodAccountants.com within a one-month period of joining our network. Additionally, [redacted] will continue to earn substantial income for many years to come from this client we referred to her. [redacted] states the following in her complaint: [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] These statements are completely false. [redacted] received a total of five (5) business referrals from our company, two (2) of which were made to her after January **, 2016. Her statement she has received no contact from GoodAccountants.com whatsoever after January **, 2016 is also false. On February [redacted] 2016, almost a full month after [redacted]’s conversation with [redacted], our Customer Service Representative, Jessica L[redacted] contacted [redacted] to ascertain her follow-up comments concerning one of the business referrals we made to her accounting practice. On that very same day, February **, 2016 at 12:43 PM, [redacted] responded to our Customer Service Representative in writing, concerning this business referral. (Please see both Ms. L[redacted]s inquiry to [redacted] about our client along with [redacted]’s written response to Ms. L[redacted] on February [redacted] 2016 which has been appended below.)
[redacted]
[redacted]
[redacted]
[redacted] [redacted] [redacted]
[redacted]
[redacted]
[redacted] [redacted]
Furthermore, [redacted] filed a chargeb[redacted] dispute with her credit card company for the auto-renewal fee which was recently charged to her credit card by GoodAccountatns.com, in accordance with the terms of the contract. [redacted]’s request was denied by her credit card company since she fully authorized the auto- renewal transaction. The denial by her credit card company of her chargeb[redacted] request and their findings in our favor is the genesis of this Revdex.com complaint and not a l[redacted] of referrals or any failure on GoodAccountants.com’s part to fulfill its contractual obligations to [redacted]. In [redacted]’s claim to her credit card company, she stated it was she who cancelled the contract with GoodAccountants.com. In this complaint, [redacted] is alleging we cancelled the contract with her. Which of [redacted]’s claims should we believe to be true? [redacted]’s credit card company provided us with a written copy of her chargeb[redacted] complaint in which they wrote: “The Cardmember ([redacted]) claims that the goods / services ordered were cancelled.” The reason [redacted] stated to her credit card company she cancelled the contract was to refute the automatic renewal clause in the contract, which we have appended below: 2.1-The Initial Term (“Initial Term”) of this Agreement shall begin on the Effective Date and continue for a period of six months after the Effective Date. 2.2 Renewal Option-Thereafter, this Agreement will renew automatically every six-months (“Renewal Term”) until a notice of termination is given by the Parties to the other in writing ten (10) days prior to expiration. 2.3 Cancellation. Due to the nature and methodology under which GoodAccountants.com purchases advertising media, in the event of a member cancelling or terminating a membership no refund shall be made by GoodAccountants.com, and the purchase of a membership shall be deemed a final sale. [redacted] accepted the terms of our advertising agreement as is evidence by her signatures on the accompanying sales contract and credit card authorization form. [redacted] has never submitted a notice of termination or cancellation of the sales agreement to GoodAccountants.com in writing or otherwise nor has GoodAccountants.com submitted a notice of termination or cancellation to [redacted]. In her chargeback claim, [redacted]’s entire complaint was based solely on her allegation she had cancelled the contract by giving notice to GoodAccountants.com not to auto-renew her membership although she could not provide her credit card company with any proof of this. The fact is, had [redacted] provided GoodAccountants.com with a written notice of cancellation, her credit card would not have been charged for the auto-renewal fee, which is what has triggered this complaint. [redacted]’s chargeback complaint to her credit card company which was denied by them as well as this one has nothing to do with a lack of referrals from GoodAccountants.com or any dissatisfaction with the results of our marketing program. In conclusion, GoodAccountants.com has fulfilled every aspect of the contract it entered into with [redacted] and will continue to do so. Sincerely, Johanna L[redacted]. President
[redacted] is a valued customer with whom we have entered into a mutually binding, Advertising Agreement in which she has retained our company to provide marketing services for her accounting and bookkeeping practice. The Agreement, which a copy is attached hereto, clearly state that...
all marketing fees are non-refundable. There are no provisions in the agreement which state that [redacted] will receive a refund under any circumstances. On the contrary, [redacted] signed a legally binding contract which states all sales are final and are non-refundable, even upon cancellation by the accountant. ARTICLE II – of the G.A. Intermediate Advertising Service Agreement clearly states in Section 2.3 that all fees paid to GoodAccountants.com, Inc., are non-refundable and that the purchase of a membership shall be deemed a final sale: 2.3 Cancellation. Due to the nature and methodology under which GoodAccountants.com purchases advertising media, in the event of a member cancelling or terminating a membership no refund shall be made by GoodAccountants.com; and the purchase of a membership shall be deemed a final sale.The Addendum to the Agreement also does not promise any refund of the marketing fees but on the contrary clearly states the following: 1. Notwithstanding any of the provisions contained in the original G.A. Intermediate Advertising Service Agreement entered into by the parties herein and dated 12/**/2013, it is agreed that if [redacted] does not realize a minimum of ten thousand ($10,000) dollars in annualized billing from the marketing efforts of GoodAccountants.com during the period of participation in GoodAccountants.com’s G.A. Intermediate Advertising Program beginning on 12/**/2013, then GoodAccountants.com will continue to market on behalf of [redacted] until such time as [redacted] does realize a minimum of ten thousand ($10,000) dollars in annualized billing.Again, there is no promise or mention of a refund in either the Advertising Service Agreement or its Addendum. [redacted] accepted the terms of our Advertising Service Agreement and its Addendum as is evidence by her signatures, which she affixed to both Agreements of her own free will and accord.[redacted]’s complaint to the Revdex.com, wherein she claims a verbal promise of a refund was made to her by our representative, is completely false and is in direct contradiction to the written Agreement to which she affixed her signature.Section 9.9 of the Advertising Service Agreement also required that [redacted] affirm to GoodAccountants.com that she had the benefit of independent counsel prior to executing the Agreement. Why did not [redacted] or her attorney raise the issue prior to signing the Advertising Agreement that she had been verbally promised a refund when clearly the writtenAgreement states the exact opposite; that no refund will be given to her? The policy of our company is one that is clearly annunciated both verbally and in writing that no refund will be given under any circumstances. We do commit to continue advertising and marketing on behalf of the accountant until such time as the billing guarantee that is represented in the Agreement is fulfilled. Nor is there a time limit in which GoodAccountants.com must deliver the billing guarantee that is provided for in the Agreement. [redacted] accepted these terms which is evidence by her signature on both the Advertising Service Agreement and on the Addendum to the Agreement. She obviously read the Advertising Service Agreement as she requested several changes be made to the Agreement upon which she affixed her initials to the respective changes (please see attached copy of the Advertising Agreement). At no time did [redacted] question our no-refund policy nor did she request it be taken out of the Agreement prior to her affixing her signature to it.GoodAccountants.com, Inc., utilizes the services of third-party advertising providers such as [redacted], and others to advertise [redacted]’s accounting practice and is precluded from receiving a refund itself for the monies it has expended and continues to expend on behalf of [redacted] and her accounting practice, which is why there is a no-refund policy on alladvertising that is purchased through our company.Additionally, [redacted] was denied a refund by her credit card company on two separate occasions when she attempted to have her credit card provider charge-back her payment to GoodAccountants.com, for our services. We have enclosed copies of the denials by her credit card provider to her request for a refund. We have also enclosed copies of the reason she gave her credit card provider, in writing, as to why she felt she was entitled to a refund. We find it odd that [redacted] never stated to her credit card provider in both her prior refund requests, that she was verbally promised a refund by our representative, unlike she is now alleging in her complaint to the Revdex.com. Furthermore, [redacted] has refused to accept any additional business referrals from GoodAccountants.com. She flatly refuses to accept any appointments from us whenever she is contacted by our representatives to provide her with appointments to meet with the business owners which have been sourced from the advertising we have undertaken on her behalf. The very last appointment which was established by GoodAccountants.com for [redacted] and which she accepted from us was for an engagement for which the accounting fees ranged between $5,000 and $10,000. [redacted] was a final candidate for this job but failed to get back to the business owner which is memorialized in the emails we received from the business owner (please see enclosed emails we received from the business owner). Not only has [redacted] failed to keep her end of the agreement by meeting with and getting back to the business owners we are providing her, she has also cast a negative light on our company since we are recommending her to these business owners whom she refuses to get back to. In summary, GoodAccountants.com has provided [redacted] with nine (9) appointments which she accepted, with business owners with combined billings exceeding twenty thousand ($20,000) dollars. We continue to offer [redacted] additional client referrals from the advertising we have undertaken on her behalf however she refuses to meet with the business owners we are attempting to refer to her. If [redacted] is amenable to resume accepting referrals from us we are confident we will be able to provide her with clients sufficient to satisfy the billings guarantee which is provided for inthe Advertising Agreement she entered into with our company. Sincerely,[redacted]
Dear [redacted] : We are responding pursuant to consumer complaint # [redacted] which was filed by our customer, [redacted] , with your organization GoodAccountants.com herein denies the complainant’s claim that a demand was made on her to purchase a larger marketing program from our company and if she didn’t do so, no additional referrals would be made to her by GoodAccountants.com Firstly, the marketing contract [redacted] entered into with our company does not promise any set number of referralsOn the contrary, the marketing contract [redacted] entered into with our company is a billings-based contract which guaranteed [redacted] a minimum, dollar-for-dollar, return on the marketing fee(Please see addendum to the marketing contract of which a copy is attached) Our contract guaranteed [redacted] the delivery of a client that would pay her accounting practice a minimum of $5,in annualized billing The fact is, GoodAccountants.com delivered a business client to [redacted] that has contracted to pay her $17,in annualized billings, a figure that more than exceeds our guarantee by three times In reality, [redacted] has tripled her investment with GoodAccountants.com within a one-month period of joining our network Additionally, [redacted] will continue to earn substantial income for many years to come from this client we referred to her [redacted] states the following in her complaint: [redacted] These statements are completely false [redacted] received a total of five (5) business referrals from our company, two (2) of which were made to her after January **, Her statement she has received no contact from GoodAccountants.com whatsoever after January **, is also falseOn February [redacted] 2016, almost a full month after [redacted] ’s conversation with [redacted] ***, our Customer Service Representative, Jessica L [redacted] contacted [redacted] to ascertain her follcomments concerning one of the business referrals we made to her accounting practice On that very same day, February **, at 12:PM, [redacted] responded to our Customer Service Representative in writing, concerning this business referral (Please see both MsL [redacted] s inquiry to [redacted] about our client along with [redacted] ’s written response to MsL [redacted] on February [redacted] which has been appended below.) [redacted] [redacted] [redacted] Furthermore, [redacted] filed a chargeb [redacted] dispute with her credit card company for the auto-renewal fee which was recently charged to her credit card by GoodAccountatns.com, in accordance with the terms of the contract [redacted] ’s request was denied by her credit card company since she fully authorized the auto- renewal transaction The denial by her credit card company of her chargeb [redacted] request and their findings in our favor is the genesis of this Revdex.com complaint and not a l [redacted] of referrals or any failure on GoodAccountants.com’s part to fulfill its contractual obligations to [redacted] In [redacted] ’s claim to her credit card company, she stated it was she who cancelled the contract with GoodAccountants.com In this complaint, [redacted] is alleging we cancelled the contract with her Which of [redacted] ’s claims should we believe to be true? [redacted] ’s credit card company provided us with a written copy of her chargeb [redacted] complaint in which they wrote: “The Cardmember ( [redacted] ) claims that the goods / services ordered were cancelled.” The reason [redacted] stated to her credit card company she cancelled the contract was to refute the automatic renewal clause in the contract, which we have appended below: 2.1-The Initial Term (“Initial Term”) of this Agreement shall begin on the Effective Date and continue for a period of six months after the Effective Date Renewal Option-Thereafter, this Agreement will renew automatically every six-months (“Renewal Term”) until a notice of termination is given by the Parties to the other in writing ten (10) days prior to expiration CancellationDue to the nature and methodology under which GoodAccountants.com purchases advertising media, in the event of a member cancelling or terminating a membership no refund shall be made by GoodAccountants.com, and the purchase of a membership shall be deemed a final sale [redacted] accepted the terms of our advertising agreement as is evidence by her signatures on the accompanying sales contract and credit card authorization form [redacted] has never submitted a notice of termination or cancellation of the sales agreement to GoodAccountants.com in writing or otherwise nor has GoodAccountants.com submitted a notice of termination or cancellation to [redacted] In her chargeback claim, [redacted] ’s entire complaint was based solely on her allegation she had cancelled the contract by giving notice to GoodAccountants.com not to auto-renew her membership although she could not provide her credit card company with any proof of this The fact is, had [redacted] provided GoodAccountants.com with a written notice of cancellation, her credit card would not have been charged for the auto-renewal fee, which is what has triggered this complaint [redacted] ’s chargeback complaint to her credit card company which was denied by them as well as this one has nothing to do with a lack of referrals from GoodAccountants.com or any dissatisfaction with the results of our marketing program In conclusion, GoodAccountants.com has fulfilled every aspect of the contract it entered into with [redacted] and will continue to do so Sincerely, Johanna L [redacted] President
[redacted] is a valued customer with whom we have entered into a mutually binding, Advertising Agreement in which she has retained our company to provide marketing services for her accounting and bookkeeping practice The Agreement, which a copy is attached hereto, clearly state that all marketing fees are non-refundableThere are no provisions in the agreement which state that [redacted] will receive a refund under any circumstances On the contrary, [redacted] signed a legally binding contract which states all sales are final and are non-refundable, even upon cancellation by the accountantARTICLE II – of the G.AIntermediate Advertising Service Agreement clearly states in Section that all fees paid to GoodAccountants.com, Inc., are non-refundable and that the purchase of a membership shall be deemed a final sale: CancellationDue to the nature and methodology under which GoodAccountants.com purchases advertising media, in the event of a member cancelling or terminating a membership no refund shall be made by GoodAccountants.com; and the purchase of a membership shall be deemed a final sale.The Addendum to the Agreement also does not promise any refund of the marketing fees but on the contrary clearly states the following: Notwithstanding any of the provisions contained in the original G.AIntermediate Advertising Service Agreement entered into by the parties herein and dated 122013, it is agreed that if [redacted] does not realize a minimum of ten thousand ($10,000) dollars in annualized billing from the marketing efforts of GoodAccountants.com during the period of participation in GoodAccountants.com’s G.AIntermediate Advertising Program beginning on 122013, then GoodAccountants.com will continue to market on behalf of [redacted] until such time as [redacted] does realize a minimum of ten thousand ($10,000) dollars in annualized billing.Again, there is no promise or mention of a refund in either the Advertising Service Agreement or its Addendum [redacted] accepted the terms of our Advertising Service Agreement and its Addendum as is evidence by her signatures, which she affixed to both Agreements of her own free will and accord[redacted] ’s complaint to the Revdex.com, wherein she claims a verbal promise of a refund was made to her by our representative, is completely and is in direct contradiction to the written Agreement to which she affixed her signature.Section of the Advertising Service Agreement also required that [redacted] affirm to GoodAccountants.com that she had the benefit of independent counsel prior to executing the Agreement Why did not [redacted] or her attorney raise the issue prior to signing the Advertising Agreement that she had been verbally promised a refund when clearly the writtenAgreement states the exact opposite; that no refund will be given to her? The policy of our company is one that is clearly annunciated both verbally and in writing that no refund will be given under any circumstancesWe do commit to continue advertising and marketing on behalf of the accountant until such time as the billing guarantee that is represented in the Agreement is fulfilled Nor is there a time limit in which GoodAccountants.com must deliver the billing guarantee that is provided for in the Agreement [redacted] accepted these terms which is evidence by her signature on both the Advertising Service Agreement and on the Addendum to the Agreement She obviously read the Advertising Service Agreement as she requested several changes be made to the Agreement upon which she affixed her initials to the respective changes (please see attached copy of the Advertising Agreement)At no time did [redacted] question our no-refund policy nor did she request it be taken out of the Agreement prior to her affixing her signature to it.GoodAccountants.com, Inc., utilizes the services of third-party advertising providers such as [redacted] , [redacted] , and others to advertise [redacted] ’s accounting practice and is precluded from receiving a refund itself for the monies it has expended and continues to expend on behalf of [redacted] and her accounting practice, which is why there is a no-refund policy on alladvertising that is purchased through our company.Additionally, [redacted] was denied a refund by her credit card company on two separate occasions when she attempted to have her credit card provider charge-back her payment to GoodAccountants.com, for our services We have enclosed copies of the denials by her credit card provider to her request for a refund We have also enclosed copies of the reason she gave her credit card provider, in writing, as to why she felt she was entitled to a refund We find it odd that [redacted] never stated to her credit card provider in both her prior refund requests, that she was verbally promised a refund by our representative, unlike she is now alleging in her complaint to the Revdex.comFurthermore, [redacted] has refused to accept any additional business referrals from GoodAccountants.com She flatly refuses to accept any appointments from us whenever she is contacted by our representatives to provide her with appointments to meet with the business owners which have been sourced from the advertising we have undertaken on her behalf The very last appointment which was established by GoodAccountants.com for [redacted] and which she accepted from us was for an engagement for which the accounting fees ranged between $5,and $10, [redacted] was a final candidate for this job but failed to get back to the business owner which is memorialized in the emails we received from the business owner (please see enclosed emails we received from the business owner) Not only has [redacted] failed to keep her end of the agreement by meeting with and getting back to the business owners we are providing her, she has also cast a negative light on our company since we are recommending her to these business owners whom she refuses to get back to In summary, GoodAccountants.com has provided [redacted] with nine (9) appointments which she accepted, with business owners with combined billings exceeding twenty thousand ($20,000) dollarsWe continue to offer [redacted] additional client referrals from the advertising we have undertaken on her behalf however she refuses to meet with the business owners we are attempting to refer to her If [redacted] is amenable to resume accepting referrals from us we are confident we will be able to provide her with clients sufficient to satisfy the billings guarantee which is provided for inthe Advertising Agreement she entered into with our company Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The facts portrayed in GoodAccountants.com have been
distortedI realize that the demand for the $25,was a verbal demand and I
have nothing other than my word to offer as proof.I understand the contract with GoodAccountants.comMy
interaction with this company has now given me an insight into their operations
They capitalize on funds you have not received and may never realize Their claim that I am expected to realize
$17,gross billings when no one can predict how long a client referred from
GoodAccountants.com will stay with you or stay in business is a misleading
interpretation of the factsTheir claim that they sent me other referrals is
true (referrals were provide before January **, and referrals were
provide in August, after they had taken the $5,additional membership
fee), but, is also extremely misleadingI have proof that the referrals they
gave me in August, were provided several months after these potential
leads had contacted GoodAccountants.com GoodAccountants.com misled my credit card
company by claiming they had provided potential leads, when in fact the leads
provided were given to me only after GoodAccountants.com had either successfully
placed these same leads with other GoodAccountants.com “members” or the
referrals had found other accountants on their own (see previous
complaint). Furthermore, if GoodAccountants.com had been transparent
with what they were really providing, I would never have spent $10,for a
marketing program only to (hopefully) realize $17,220. For those Accountants who read this, you know
that what you receive gross from a client is not profitBy the time you factor
in the costs of servicing a $17,annual billing client, your profit is far
less than the $10,I “invested” with GoodAccountants.com In other words, if you assume a profit margin
of 30% annually, I have lost almost $5,from “investing” in GoodAccountants.com
marketing program. I did not triple my
investment with them, I didn’t double it, and I didn’t even break evenAsking if we heard from someone a month later and my
answering no does not
constitute correspondenceThe last two referrals, which I documented with
correspondence from the businesses involved, were given to me after I
requested fees b*** from GoodAccountants.com even though these individuals
contacted GoodAccountants.com several months prior and I was the closest
accountant I am not satisfied with their company’s so called marketing
program, as it appears that they sell you a consumer name(s) for a price. This is not a membershipThe RevDex.com and Chamber of Commerce are organizations that have membershipsLike
GoodAccountants.com their referrals are part of your membership fee and they do
not guarantee results. Unlike
GoodAccountants.com, these reputable organizations do not mislead you with
promises and half-truths
Let the consumer
BEWARE!
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In response to Goodaccounts notice, I have attached a snapshot of the last months online profile they have made several times reference tooIts easy not to miss the fact that in a months period they provided bad referrals, while within the first days of our agreement, they came up with that same figure as well Those referrals turned into appointments as GoodAccountants didn't share them with all their other local CPA's as they almost successfully frauded us for another $25k-$50K in fees to upgrade the planWe have emails and a draft agreement in place to shareIn addition, they haven't lived up to their agreement as none of these referrals were qualified to our bookkeeping & consulting practiceThey stated we collected some fees, the fact that we were able to receive $2k in new revenues are thanks to another CPA who send these clients to PLCThe bottom line is GoodAccountants is in default of the marketing agreement, isn't sending PLC any qualified leads and the full $5k refund is due with no further delay
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** is attempting to abuse the Revdex.com complaint process and instead use it as a lever to obtain a refund which is clearly precluded by the Advertising Service Agreement he entered into and fully accepted upon signing the attached Advertising Contract with our Company. In *** ***'s original complaint to the Revdex.com, he states: "In the last months, they haven't even bother to call me with any referrals." Contrary to his original complaint, in this amended complaint, he now acknowledges that he received eight (8) client referrals from GoodAccountants.com during the same time frame he previously alleged he received no contact from our CompanyThese new statements made in this amended complaint by *** *** belie hisprevious statements filed in his original complaint. Section of the Advertising Service Agreement which *** *** fully accepted as a condition of the contract to which he attached his signature, clearly states that due to the nature and methodology under which GoodAccountants.com purchases advertising media, in the event of a member cancelling or terminating a membership no refund shall be made by GoodAccountants.com; and the purchase of a membership shall be deemed a final sale. *** *** fully accepted this condition in the attached Advertising Agreement to which he affixed his signature. Furthermore, *** *** has benefitted financially from the advertising that GoodAccountants.com has done and continues to do on his behalf. During the period of time in which *** *** alleges he has not received any referrals from our Company, he reported to us in writing via our online, electronic bulletin board that he has earned $2,from the small business clients we have referred to him, which occurred during the period he alleges in his original complaint that noreferrals were made by GoodAccountants.com to him. He has also verbally reported these earnings to *** ***, a *** *** *** with GoodAccountants.com and also acknowledges them in the attached emailcommunication we received from *** *** just yesterday.*** *** entered into a legally binding advertising contract with our Company which clearly states in Section that GoodAccountants.com shall advertise to the 'general public' on *** ***'s behalf which is what we have done and continue to do in accordance with the terms of the contract. *** *** must accept the fact that some respondents to the advertising we have contracted to do for him may be according to his definition "a bad referral" however this does not relinquish his acceptance of the advertising terms spelled out by the legally binding contract he has entered into with our Company. The fact is, *** *** reserves the right to disregard any referral that is generated from the advertising we haveundertaken on his behalf should he deem said referral to be unacceptable to him. Notwithstanding, *** *** is still bound by the 'no refund' policy of the advertising contract which he affixed his signature to and has entered into with our CompanyWe are continuing to make referrals to *** *** from the prospective clients that are responding to the ongoing advertising we have undertaken on his behalf. We also continue to communicate with *** *** concerning the marketing we are doing for his accounting practice.Sincerely,*** ***,*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I disagree with everything Goodaccountans has respondedObviously they have multiple complaints and know in advance how to respond to these inquiries with allot fo experienceWhy would I invest $5k to receive $5k in billing over years- that’s makes no sense? I understand if you need to close the inquiry, but I am not satisfied with this service and want to my voice and concern heard I was fraud and robbed $5k, and hope others will be warned at least and stay away from these scam artist
Sincerely,
*** ***
GoodAccountants.com Response ToRevdex.com Complaint ID # ***Complainant: *** *** *** *** is a valued customer of GoodAccountants.com, Inc., however we have no choice other than to respond to the fallacious statements about our company that have been recently
submitted to the Revdex.com by *** ***. The complainant alleges that GoodAccountants.com has promised him an annual revenue stream of $5K, $25K or $50K. This is untrue. The advertising marketing agreement that *** *** entered into with our company and which we have attached a copy hereto, clearly states in its addendum, that it is agreed that if *** ***’s accounting practice does not realize a minimum of five thousand($5,000) dollars in annualized billing during the initial six-month period of the underlying marketing program, then we will continue marketing on his behalf until such time he has realized a minimum of five thousand dollars in annualized billings from clients we refer to him. GoodAccountants.com has not only consistently continued its advertising on behalf of *** ***, it has maintained contact with *** *** throughout the process and has sent him numerous client referrals of which he has engaged several of these referred businesses as clients of his accounting practice during the period he alleges no contact was made by our company with him. To date, *** *** has received nineteen (19) client referrals from GoodAccountants.com, fourteen (14) of which were referred to *** *** during calendar year which is the period he alleges there was “no contact” between our company and him. The fact is, *** *** has earned two-thousand, seven hundred and eighty-eight ($2,788.00) dollars in annualized billings from two of the fourteen clients we referred to him during the last eighteen (18) months, which is the period in question. Attached hereto is a list of the referrals that were made by GoodAccountants.com to *** *** during calendar year along with his comments which he submitted and posted onto our digital bulletin board concerning each client which we referred to him during this period (Please open attachments to see *** ***'s comments to us about each client we referred to him during this period).The attached comments that were submitted by *** *** clearly belies his allegation which he has submitted to the Revdex.com wherein he states: “In the last months, they haven’t even bothered to call me with any referrals.” Furthermore, *** *** has purchased a marketing program from our company in which it is stated that we will do general advertising for his accounting practice. This means we run the same set of ads with the exact same advertising copy for all of the accountants in our network without distinction. The companies and individuals that respond to our ads are the ones we refer to participating member accountants which includes *** ***. *** *** is not under any obligation to accept any referral from us which he deems not to be appropriate for his accounting practice. In other words, *** *** should only accept those clients from us in which he has an interest. Notwithstanding, he has consistently gone after most if not all of the clients we have referred to him to date as is evident from his written feedback which we have appended to this response. We do not possess the power to make the clients which we refer to *** *** engage his services or respond positively to his follow up emails and or telephone callsAll we are able to do is continue advertising on his behalf and send him the contact information of the respondents in his geographical area which we have done and will continue to do until such time he has reached the $5,000billings guarantee we have provided him in the addendum of the Agreement we have entered into with him and which we have attached hereto as an exhibit.Although GoodAccountants.com, Inc., has successfully set appointments for *** *** to meet with various business owners and *** *** in fact has met with several of the owners of the companies we have referred to him, but failed to win the engagements does not put GoodAccountants.com in breach of the contract it has entered into with *** ***. The exact opposite is true, in that GoodAcountants.com, Inc., has performed its duty to advertised “generally” on behalf of *** ***.*** *** has engaged several of the clients we have referred to him as clients of his accounting practice If *** *** still wishes to terminate his membership we herein point him to article of the Advertising Service Agreement he has entered into with our company on July **, which states the following: Cancellation. Due to the nature and methodology under which GoodAccountants.com purchases advertising media, in the event of a member cancelling or terminating a membership no refund shall be made by GoodAccountants.com and the purchase of a membership shall be deemed a final sale.Sincerely,*** *** *** ***
Dear [redacted]: We are responding pursuant to consumer complaint # [redacted] which was filed by our customer, [redacted], with your organization. GoodAccountants.com herein denies the complainant’s claim that a demand was made on her to purchase a larger marketing program from...
our company and if she didn’t do so, no additional referrals would be made to her by GoodAccountants.com. Firstly, the marketing contract [redacted] entered into with our company does not promise any set number of referrals. On the contrary, the marketing contract [redacted] entered into with our company is a billings-based contract which guaranteed [redacted] a minimum, dollar-for-dollar, return on the marketing fee. (Please see addendum to the marketing contract of which a copy is attached). Our contract guaranteed [redacted] the delivery of a client that would pay her accounting practice a minimum of $5,000 in annualized billing. The fact is, GoodAccountants.com delivered a business client to [redacted] that has contracted to pay her $17,220.00 in annualized billings, a figure that more than exceeds our guarantee by three times. In reality, [redacted] has tripled her investment with GoodAccountants.com within a one-month period of joining our network. Additionally, [redacted] will continue to earn substantial income for many years to come from this client we referred to her. [redacted] states the following in her complaint: [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] These statements are completely false. [redacted] received a total of five (5) business referrals from our company, two (2) of which were made to her after January **, 2016. Her statement she has received no contact from GoodAccountants.com whatsoever after January **, 2016 is also false. On February [redacted] 2016, almost a full month after [redacted]’s conversation with [redacted], our Customer Service Representative, Jessica L[redacted] contacted [redacted] to ascertain her follow-up comments concerning one of the business referrals we made to her accounting practice. On that very same day, February **, 2016 at 12:43 PM, [redacted] responded to our Customer Service Representative in writing, concerning this business referral. (Please see both Ms. L[redacted]s inquiry to [redacted] about our client along with [redacted]’s written response to Ms. L[redacted] on February [redacted] 2016 which has been appended below.)
[redacted]
[redacted]
[redacted]
[redacted] [redacted] [redacted]
[redacted]
[redacted]
[redacted] [redacted]
Furthermore, [redacted] filed a chargeb[redacted] dispute with her credit card company for the auto-renewal fee which was recently charged to her credit card by GoodAccountatns.com, in accordance with the terms of the contract. [redacted]’s request was denied by her credit card company since she fully authorized the auto- renewal transaction. The denial by her credit card company of her chargeb[redacted] request and their findings in our favor is the genesis of this Revdex.com complaint and not a l[redacted] of referrals or any failure on GoodAccountants.com’s part to fulfill its contractual obligations to [redacted]. In [redacted]’s claim to her credit card company, she stated it was she who cancelled the contract with GoodAccountants.com. In this complaint, [redacted] is alleging we cancelled the contract with her. Which of [redacted]’s claims should we believe to be true? [redacted]’s credit card company provided us with a written copy of her chargeb[redacted] complaint in which they wrote: “The Cardmember ([redacted]) claims that the goods / services ordered were cancelled.” The reason [redacted] stated to her credit card company she cancelled the contract was to refute the automatic renewal clause in the contract, which we have appended below: 2.1-The Initial Term (“Initial Term”) of this Agreement shall begin on the Effective Date and continue for a period of six months after the Effective Date. 2.2 Renewal Option-Thereafter, this Agreement will renew automatically every six-months (“Renewal Term”) until a notice of termination is given by the Parties to the other in writing ten (10) days prior to expiration. 2.3 Cancellation. Due to the nature and methodology under which GoodAccountants.com purchases advertising media, in the event of a member cancelling or terminating a membership no refund shall be made by GoodAccountants.com, and the purchase of a membership shall be deemed a final sale. [redacted] accepted the terms of our advertising agreement as is evidence by her signatures on the accompanying sales contract and credit card authorization form. [redacted] has never submitted a notice of termination or cancellation of the sales agreement to GoodAccountants.com in writing or otherwise nor has GoodAccountants.com submitted a notice of termination or cancellation to [redacted]. In her chargeback claim, [redacted]’s entire complaint was based solely on her allegation she had cancelled the contract by giving notice to GoodAccountants.com not to auto-renew her membership although she could not provide her credit card company with any proof of this. The fact is, had [redacted] provided GoodAccountants.com with a written notice of cancellation, her credit card would not have been charged for the auto-renewal fee, which is what has triggered this complaint. [redacted]’s chargeback complaint to her credit card company which was denied by them as well as this one has nothing to do with a lack of referrals from GoodAccountants.com or any dissatisfaction with the results of our marketing program. In conclusion, GoodAccountants.com has fulfilled every aspect of the contract it entered into with [redacted] and will continue to do so. Sincerely, Johanna L[redacted]. President
[redacted] is a valued customer with whom we have entered into a mutually binding, Advertising Agreement in which she has retained our company to provide marketing services for her accounting and bookkeeping practice. The Agreement, which a copy is attached hereto, clearly state that...
all marketing fees are non-refundable. There are no provisions in the agreement which state that [redacted] will receive a refund under any circumstances. On the contrary, [redacted] signed a legally binding contract which states all sales are final and are non-refundable, even upon cancellation by the accountant. ARTICLE II – of the G.A. Intermediate Advertising Service Agreement clearly states in Section 2.3 that all fees paid to GoodAccountants.com, Inc., are non-refundable and that the purchase of a membership shall be deemed a final sale: 2.3 Cancellation. Due to the nature and methodology under which GoodAccountants.com purchases advertising media, in the event of a member cancelling or terminating a membership no refund shall be made by GoodAccountants.com; and the purchase of a membership shall be deemed a final sale.The Addendum to the Agreement also does not promise any refund of the marketing fees but on the contrary clearly states the following: 1. Notwithstanding any of the provisions contained in the original G.A. Intermediate Advertising Service Agreement entered into by the parties herein and dated 12/**/2013, it is agreed that if [redacted] does not realize a minimum of ten thousand ($10,000) dollars in annualized billing from the marketing efforts of GoodAccountants.com during the period of participation in GoodAccountants.com’s G.A. Intermediate Advertising Program beginning on 12/**/2013, then GoodAccountants.com will continue to market on behalf of [redacted] until such time as [redacted] does realize a minimum of ten thousand ($10,000) dollars in annualized billing.Again, there is no promise or mention of a refund in either the Advertising Service Agreement or its Addendum. [redacted] accepted the terms of our Advertising Service Agreement and its Addendum as is evidence by her signatures, which she affixed to both Agreements of her own free will and accord.[redacted]’s complaint to the Revdex.com, wherein she claims a verbal promise of a refund was made to her by our representative, is completely false and is in direct contradiction to the written Agreement to which she affixed her signature.Section 9.9 of the Advertising Service Agreement also required that [redacted] affirm to GoodAccountants.com that she had the benefit of independent counsel prior to executing the Agreement. Why did not [redacted] or her attorney raise the issue prior to signing the Advertising Agreement that she had been verbally promised a refund when clearly the writtenAgreement states the exact opposite; that no refund will be given to her? The policy of our company is one that is clearly annunciated both verbally and in writing that no refund will be given under any circumstances. We do commit to continue advertising and marketing on behalf of the accountant until such time as the billing guarantee that is represented in the Agreement is fulfilled. Nor is there a time limit in which GoodAccountants.com must deliver the billing guarantee that is provided for in the Agreement. [redacted] accepted these terms which is evidence by her signature on both the Advertising Service Agreement and on the Addendum to the Agreement. She obviously read the Advertising Service Agreement as she requested several changes be made to the Agreement upon which she affixed her initials to the respective changes (please see attached copy of the Advertising Agreement). At no time did [redacted] question our no-refund policy nor did she request it be taken out of the Agreement prior to her affixing her signature to it.GoodAccountants.com, Inc., utilizes the services of third-party advertising providers such as [redacted], and others to advertise [redacted]’s accounting practice and is precluded from receiving a refund itself for the monies it has expended and continues to expend on behalf of [redacted] and her accounting practice, which is why there is a no-refund policy on alladvertising that is purchased through our company.Additionally, [redacted] was denied a refund by her credit card company on two separate occasions when she attempted to have her credit card provider charge-back her payment to GoodAccountants.com, for our services. We have enclosed copies of the denials by her credit card provider to her request for a refund. We have also enclosed copies of the reason she gave her credit card provider, in writing, as to why she felt she was entitled to a refund. We find it odd that [redacted] never stated to her credit card provider in both her prior refund requests, that she was verbally promised a refund by our representative, unlike she is now alleging in her complaint to the Revdex.com. Furthermore, [redacted] has refused to accept any additional business referrals from GoodAccountants.com. She flatly refuses to accept any appointments from us whenever she is contacted by our representatives to provide her with appointments to meet with the business owners which have been sourced from the advertising we have undertaken on her behalf. The very last appointment which was established by GoodAccountants.com for [redacted] and which she accepted from us was for an engagement for which the accounting fees ranged between $5,000 and $10,000. [redacted] was a final candidate for this job but failed to get back to the business owner which is memorialized in the emails we received from the business owner (please see enclosed emails we received from the business owner). Not only has [redacted] failed to keep her end of the agreement by meeting with and getting back to the business owners we are providing her, she has also cast a negative light on our company since we are recommending her to these business owners whom she refuses to get back to. In summary, GoodAccountants.com has provided [redacted] with nine (9) appointments which she accepted, with business owners with combined billings exceeding twenty thousand ($20,000) dollars. We continue to offer [redacted] additional client referrals from the advertising we have undertaken on her behalf however she refuses to meet with the business owners we are attempting to refer to her. If [redacted] is amenable to resume accepting referrals from us we are confident we will be able to provide her with clients sufficient to satisfy the billings guarantee which is provided for inthe Advertising Agreement she entered into with our company. Sincerely,[redacted]