On May 14, 2016 Mis. K[redacted] brought a yellow Louis Vuitton handbag in...
terrible terrible terrible condition. She was very upset that her sister washed her expensive bag. She ask if we can bring it back life to the bag.
I (J[redacted]) was helping her I told her I'm sorry we can't because this bag is 100% damage full of stain, water damages, wrinkles, and on the side of the hand bag which is leather was damaged too. She was insisting that we try, she asked several times please give it a try. I told her we have to sent it to Los Angeles to (Universal Leather & specialties cleaners). She said "ok". I told her our policy is we take the payment for cleaning any leather services in advance. She accepted. I also told her not to wait for a miracle. She said over and over “ok just give it a try”. She paid fifty dollars, I told her it would be ready in four weeks and she was ok with it.
My other coworker Nancy Cardenas was my witness that whole time. When owner (Z[redacted]) saw this bag she asked me (J[redacted]) why I accepted this bag because she knew it was hopeless to try to clean. Anyways the leather man (A[redacted]) who came to pick up the leather orders did not want to take the bag. We told him that customer insisted that we try to clean her very expensive bag that her sister washed. He started checking everything like he always does for any type of damage on all the items. He said “Zari this is not a real Louis Vuitton handbag because the real brand never use plastic always uses leather and this bag has plastic instead of what we thought was leather”. I (Zari /store owner) said “really". Then he asked me “Do you still want me to take this one". I said “yes because the customer insisted". After A[redacted] brought handbag back it looked one hundred percent better. Meanwhile Mis. K[redacted] kept calling if the handbag was ready for pick up. After four weeks I called her to tell her that her handbag was ready for pick up. When she came to pick up the handbag (Z[redacted]) was helping her she kept yelling what are these stains. I said "ma'am do you remember the condition of this bag it looks one hundred percent better". She said “send this bag back to Los Angeles to re clean it". I told her “It's not going to get any better", but she insisted. I said "okay we will give it another try”. When Arturo came back to get the leathers I asked if he can try it again. He replied “we already tried three times" but he still tried one last time.
I have the whole world as my witness. J[redacted], Nancy Cardenas, A[redacted], and the other employes. I'm just asking her how can she do this the other people. What kind of money is she trying to get? Probably she doesn't know that kind of money doesn't go anywhere. Its very shameful she is trying to do something that is not nice at all. If our customer have any problems with our business we always try to resolve it here in our shop. We care and respect for our customers and we love to make them happy.Please check our business online and our records in Santa Maria Court to find it our business reputation.
[redacted] & [redacted] B[redacted]
Complaint: 11555159
I am rejecting this response because:
Regards,
[redacted]
On May 14, 2016 Mis. K[redacted] brought a yellow Louis Vuitton handbag in...
terrible terrible terrible condition. She was very upset that her sister washed her expensive bag. She ask if we can bring it back life to the bag.
I (J[redacted]) was helping her I told her I'm sorry we can't because this bag is 100% damage full of stain, water damages, wrinkles, and on the side of the hand bag which is leather was damaged too. She was insisting that we try, she asked several times please give it a try. I told her we have to sent it to Los Angeles to (Universal Leather & specialties cleaners). She said "ok". I told her our policy is we take the payment for cleaning any leather services in advance. She accepted. I also told her not to wait for a miracle. She said over and over “ok just give it a try”. She paid fifty dollars, I told her it would be ready in four weeks and she was ok with it.
My other coworker Nancy Cardenas was my witness that whole time. When owner (Z[redacted]) saw this bag she asked me (J[redacted]) why I accepted this bag because she knew it was hopeless to try to clean. Anyways the leather man (A[redacted]) who came to pick up the leather orders did not want to take the bag. We told him that customer insisted that we try to clean her very expensive bag that her sister washed. He started checking everything like he always does for any type of damage on all the items. He said “Zari this is not a real Louis Vuitton handbag because the real brand never use plastic always uses leather and this bag has plastic instead of what we thought was leather”. I (Zari /store owner) said “really". Then he asked me “Do you still want me to take this one". I said “yes because the customer insisted". After A[redacted] brought handbag back it looked one hundred percent better. Meanwhile Mis. K[redacted] kept calling if the handbag was ready for pick up. After four weeks I called her to tell her that her handbag was ready for pick up. When she came to pick up the handbag (Z[redacted]) was helping her she kept yelling what are these stains. I said "ma'am do you remember the condition of this bag it looks one hundred percent better". She said “send this bag back to Los Angeles to re clean it". I told her “It's not going to get any better", but she insisted. I said "okay we will give it another try”. When Arturo came back to get the leathers I asked if he can try it again. He replied “we already tried three times" but he still tried one last time.
I have the whole world as my witness. J[redacted], Nancy Cardenas, A[redacted], and the other employes. I'm just asking her how can she do this the other people. What kind of money is she trying to get? Probably she doesn't know that kind of money doesn't go anywhere. Its very shameful she is trying to do something that is not nice at all. If our customer have any problems with our business we always try to resolve it here in our shop. We care and respect for our customers and we love to make them happy.Please check our business online and our records in Santa Maria Court to find it our business reputation.
[redacted] & [redacted] B[redacted]