A & A Enterprises Roofing and Remodeling

[redacted] ,This email is in response to the letter that I recieved on Jan18,and our conversation on Jan27,2017.In regards to the complaint that was made on Jan03,2017, the home owner made a check to A&A Enterprises for a attic insulation, blown in insulation, for the amount of $1,That amount was to cover material and startup funds, the total amount to be paid for job was $2,I then hired a third party person or subcontracted a [redacted] , the homeowner was aware of this and was also in contact with this person, [redacted] While working a separate job on this address, the ownership of the home was switch from first person to the current homeowner, therefore the proposal for this job was also done under my company name as means to minimize time and resources of finding and hiring another contractorThe subcontractor [redacted] was already working on the site for previous owner and that is how he was contracted into this current jobI was in there at residence when Mr [redacted] advised homeowner that he would be back in a short amount of time to begin the workI left the residence with the impression that he would return at promised timeI had no issues with Mr [redacted] on previous contract so he was never deemed unreliable until this incidentFrom speaking with homeowner, complainant, Mr [redacted] never did return to residence and spoke with homeowner several times to make arrangements to meet and still never followed up with herI attempted to reach Mr [redacted] but found that he had since changed his phone numberI was able to get connected to a family member of his to finally get his new cell numberUpon getting in contact with Mr [redacted] , I advised him just to refund the homeowner the full amount, which I felt was better to just refund than to make the homeowner wait any longerThrough out this whole ordeal, I have been in constant contact with the homeowner, complainantI also have offered to personally do the job with funds from my own pocket but she declined since work was already done by another companyThe homeowner did express her gratitude to my offer and was never in poor favor of me personallySince the full amount has still not been refunded, the homeowner has involved ***I have been in contact with and have fully cooperated with the detective assigned to the case as wellI mistakenly trusted Mr [redacted] to represent my company but as the owner I am doing all that I can to get the rightful result for the homeownerIf there are any questions or concerns, please feel free to contact meThank you, [redacted]

[redacted],This email is in response to the letter that I recieved on Jan. 18,2017 and our conversation on Jan. 27,2017.In regards to the complaint that was made on Jan. 03,2017, the home owner made a check to A&A Enterprises for a attic insulation, blown in insulation, for the amount of...

$1,400.00. That amount was to cover material and startup funds, the total amount to be paid for job was $2,000. I then hired a third party person or subcontracted a [redacted], the homeowner was aware of this and was also in contact with this person, [redacted]. While working a separate job on this address, the ownership of the home was switch from first person to the current homeowner, therefore the proposal for this job was also done under my company name as means to minimize time and resources of finding and hiring another contractor. The subcontractor [redacted] was already working on the site for previous owner and that is how he was contracted into this current job. I was in there at residence when Mr. [redacted] advised homeowner that he would be back in a short amount of time to begin the work. I left the residence with the impression that he would return at promised time. I had no issues with Mr. [redacted] on previous contract so he was never deemed unreliable until this incident. From speaking with homeowner, complainant, Mr. [redacted] never did return to residence and spoke with homeowner several times to make arrangements to meet and still never followed up with her. I attempted to reach Mr. [redacted] but found that he had since changed his phone number. I was able to get connected to a family member of his to finally get his new cell number. Upon getting in contact with Mr. [redacted], I advised him just to refund the homeowner the full amount, which I felt was better to just refund than to make the homeowner wait any longer. Through out this whole ordeal, I have been in constant contact with the homeowner, complainant. I also have offered to personally do the job with funds from my own pocket but she declined since work was already done by another company. The homeowner did express her gratitude to my offer and was never in poor favor of me personally. . Since the full amount has still not been refunded, the homeowner has involved [redacted]. I have been in contact with and have fully cooperated with the detective assigned to the case as well. I mistakenly trusted Mr. [redacted] to represent my company but as the owner I am doing all that I can to get the rightful result for the homeowner. If there are any questions or concerns, please feel free to contact me. Thank you,[redacted]