[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I don't think it's reasonable for you to ask people to buy insurance to cover your mistakes You should have insurance to cover any damages you cause You did not address your crews refusal to move the love seat and two arm chairs into the proper rooms The containers had to be moved from the garage to the basement and vice versaWe also had to put our beds together For this lack of moving items and not moving items this is worth 50% of the price I paid you You did a horrible job and should never move a family household again You need to make this rightDo the right thing What if this was your family? What would you do? Regards, [redacted]
In reference to the customer’s complaint that the water conditioning equipment is not performing as promised: Installed May 11, 2016 Service History April 17, 2017: - Replaced Reverse Osmosis System filters (regularly scheduled maintenance) - Tested well at gpm -
Recommended customer fix/ replace malfunctioning pressure switch on pressure tank December 7, 2017: - Replaced drive end cap on 62APQ, was damaged from someone chlorinating the well without bypassing the water conditioner On March 1, 2018, we scheduled a service call for a complaint of air in the lines and iron in the waterAfter rendering service, it was discovered that the water softener was mechanically working properly, and that the problems were being caused by the customer’s well running out of waterThe 62APQ system cannot operate adequately during the regeneration process without gpm from the wellFurthermore, if the well runs out of water for portions of the regeneration process, the system (as well as any water softener on the market) cannot properly clean itselfUnfortunately, installing additional equipment as requested by the customer is not a viable solution, as it would result in more water being used, compounding the problem. We are happy to do anything within the scope of our expertise to help this customer reach a solution, however, until the water volume issue is addressed by a well professional, the customer will continue to have the same problems regardless of what water treatment equipment is being used
To whom it may concern,In response to Mr***s claims: We have, on record, a service call rendered on March 1, 2018, inwhich, Mr*** and our service technician (with 30+years experience with our company) bothwitnessed the pressure gauge for his well drop from 40+ PSI to PSI, indicating some type of wellissueThis happened within a minute period as verified by our vehicle GPS reportThe technicianis confident the problem is not with our equipment after this observation.That saidwe acknowledge Mr***s request and agree to install an iron filter, under twoconditions: (1) The well report referenced by Mr*** stating that his well currently has sufficientwater flow rate and volume be provided to us for our records, and (2) Hague Water Conditioning willnot be responsible for any damages to the well, iron filter, or APQ water conditioner caused byintermittent or insufficient water flow produced by the wellAs soon as both of those conditions areaccepted/met, we will schedule a time to have the new iron filter installed.For over years we have taken great pride in meeting and exceeding our customers' expectations asa leader in our industryBased on our years of experience, Hague Water Conditioning recognizesMr***s concerns and we are willing to meet his request against our better judgment as apossible resolution to this issue.Will Hague | PresidentCell Phone: ###-###-####Office Phone: ###-###-####Homer Ohio Lane, Groveport, OHwww.HagueH2O.com
I reject Hague Water's response to Hague Water's. In response to the 41711 7 visit - Ireplaced the pressure switch as recommended. The technician also recommended thatthe well be shocked, which I also accomplished. When the well system was flushed ofchlorine it was done with an outside hose not connected to the water softening unit. Inresponse to the 12/7/17 visit - the response stated that drive end cap was a part failureand was covered under warrantee, not that it was damaged from someone chlorinatingthe well without bypassing the water conditioner. On the service work order the techadded the statement "no sign of chlorine being put through unit. Customer states heran through outside line". He thought the replacement of the drive end cap would solveour water issues and said to give it a few weeks and call back if it didn't help. He alsosuggested we clean the toilets with Pro Rust Out and pour in the back of the back,another expense. Finally a tech did a water test on a faucet that was not where the"liquid gold" comes out and found iron in the water. In response to 31111 8 visit - theresponse states the problems were being caused by customer's well running out ofwater. Our well has never run out of water. Not sure how he came to that conclusion.Backaround1 grew up in Groveport and raised my children in Groveport. When I decided to moveafter living there almost 60 years I landed in Carroll in a house with no city waterconnection but a well. I knew Hague was a small town company so I gave them a callwhen I was having trouble with the quality of my water. I also called another companyto compare their serviceslprice. After speaking with Robert, our salesperson, Iappreciated his honesty and the written promise that if we went with Hague, all ourwater problems would be solved. Even though the other company was cheaper wewanted to give our business to a local company that we felt we could trust. We were soconfident in Hague's promise that their system would remove all staining we replaced allthe toilets in our home. We were also told that with Hague's system we would not needto use the "green bag" of iron out salt. That proved to not be true.Since the installation, we have had numerous repeat visits from Hague to address ourconcerns. Admittedly, our water quality is remarkably better than when we first called.However, it is not as good as promised. It seems that each visit someone differentwould be sent out with different solutions wondering why the person before them didn'tfix the problem. We recently had a teenage granddaughter spend the night with us whomentioned that she thought our water smelled like Myrtle Beach. Out of the mouth ofbabes!We have been working with Hague Water Conditioning virtually since installation of thisequipment. Our complaint has consistently been that it was not performing at the levelthat we were told it would.Previously, we provided a document to the Revdex.com which clearly states this system willtake away smell from water along with staining. Based on that promise I installed threenew toilets. Not only did we experience staining in the new toilets but also sinks andtubs. Hague sent a technician. He said my problem was with the well, telling me itshould be shocked. I did this being certain to drain water into my yard through anoutside spigot which is not connected to the Hague conditioner. This did not correct theissues of staining and smell.I set up another appointment. At the end of this visit the tech told me the problem waswith my water heater. Within a week 1 bought a new water heater. Before installing it Iremoved the sacrificial anode rod having been told that it could make our water stink.By doing this I voided any warranties but I did so voluntarily hoping to solve the stinkywater problem.When this did not solve the problem I again set an appointment with a Haguetechnician. After his inspection he told me that the well pressure switch was bad.Within ten days I replaced it too. When this "fix" failed to solve our water qualityproblem another appointment was made. After this inspection I was told the wellsystem was not providing enough water to properly backwash the system. He told methe well was only providing three gallons per minute at best. He gave me an invoiceand I was charged $1 29.00 for a service call. He didn't bother to test the water.I immediately made an appointment with [redacted] Drilling, Inc. The results wereconclusive. My well is providing more than enough water. As indicated on their invoicedated March 8,2018 IOgpm for 16 minutes and no indication of well malfunction.Service call fee was $1 25.00.So, how are we supposed to respond? To my estimation in addition to the purchaseand installation fee for this Hague water conditioner we have spent the following:1. $4924.00 Hague Water System2. $1 000.00 New toilets3. $400.00 Water heater4. $ 26.00 Well pressure switch5. $129.00 Hague Water service fee6. 5 125.00 Inspection of perfectly functioning well$6604.00 TotalI feel that 1 would be perfectly justified in doubling costs for item 1-4. 1 did allinstallations myself. If I had not labor costs would have been included.At this point, I want one of two things. Either Hague Water to come to my house andremove their equipment from my home and refund my costs for the unit and all costs Ihave incurred as a result of said equipment no performing as promised, or freeinstallation of a mid-grade new iron filter.I have consistently jumped through every hoop that has been presented to me byHague Water. I have never filed a Revdex.com complaint before and I only hope Hague Watervalues their A+ rating with the BB as much as I did when I bought their equipment.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I don't think it's reasonable for you to ask people to buy insurance to cover your mistakes. You should have insurance to cover any damages you cause. You did not address your crews refusal to move the love seat and two arm chairs into the proper rooms. The 28 containers had to be moved from the garage to the basement and vice versa. We also had to put our beds together. For this lack of moving items and not moving items this is worth 50% of the price I paid you. You did a horrible job and should never move a family household again. You need to make this right. Do the right thing. What if this was your family? What would you do?
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]Considering that I challenged Able’s additional $175 of
charges on the date of service, July 20, 2016, Able has had 3 months to offer
the very simple remedy of refunding me for this amount. Rather than correct
their mistake and admit that they have tried charging me for services not
performed, they instead have spent their time spinning as many tales a possible
to shift the transgression onto my shoulders. If they had offered me the refund
3 months ago, I would have gladly taken it and moved on.
However, as I made clear in my initial Revdex.com complaint, they
have wasted my time for 3 months by failing to apply a remedy immediately. They are only now offering me this remedy
because they are finally facing consequences that matter to them. If they were
of the mind to truly correct this situation, they would have offered this remedy
three. months. ago. It really is that simple. I do not feel satisfied with this offer since
it fails to remedy the 3 months of wasted time. As such, I stand by my demand
that the amount be refunded in full.
Regards,
[redacted]
We make every effort to avoid problems from happening, and we do apologize for any trouble we have caused. To explain Able's position as it pertains to your complaint please consider the following:- We did send a firm out to repair the walls, and door jams.- The damage to your couch could have been...
covered if you elected to purchase the proper valuation coverage. You elected to waive this, therefore it is not covered. This was also explained to you during your estimate, outlined in your order for service, and duriing the claims process.- This leaves us with your opinion of "leaving containers in the wrong locations." We do not feel that putting 28 containers in the wrong location accounts for 50% of the total move cost considering you moved into a single family home.As mentioned during the claims process, if you have a fair and reasonable offer you would like for us to consider, we would like to satisfy your complaint. Unfortunately, refunding you 50% of your entire move cost for 28 containers being put in the wrong location within your home is not what we would consider fair & reasonable. If there is something you would like to offer that meets this criteria, once again we would like to consider.
The written estimate we provided clearly states Able charges by the hour, plus travel time to get to and from the move. This is also common practice for every mover in the DC Metro area. It is a standard that all of our employees speak without exception. It is also supported in our written estimates...
like the one attached that we provided on this move. It is also outlined in our confirmation letters prior to the moves. It is also outlined on the job ticket paperwork that each customer signs before and after each move.When [redacted] submitted a complaint to her credit card company after the move to stop payment, the credit card company found that the charges were legitimate and did not modify the transaction. This was after they did an investigation of the situation.Able Moving & Storage makes every effort possible to ensure customer satisfaction on every move. If we do make a mistake we try to satisfy it right away. In this case we felt that the information and communication was so clear that we needed to stand behind the agreement we made with [redacted].In order to satisfy the complaint of [redacted], and own up to any possibility of this being an honest mistake on either parties part we would like to suggest a refund of the $175.00 for the travel time as an offer of good will. Under no circumstance can we offer a full refund. As the client states, Able did the complete move, and did an outstanding job doing it. Please let us know the best way to proceed.Thank you!
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me with the following addition to item #2 in their response: Hague Water Conditioning will not be responsible for any damages to the well, iron filter, or APQ water conditioner caused by intermittent or insufficient water flow produced by the well AS DETERMINED BY AN INDEPENDENT CERTIFIED WELL SPECIALISTIn regard to item #1 in Mr. Hague's response, a copy of [redacted] Drilling's service call was sent to the Revdex.com with our latest response and is also attached with this response.Also, for the record, I did not witness the pressure gauge drop from 40 PSI to 0 PSI as indicated in Mr. Hague's response. The technician thought there might be a well problem based on elevated noise level coming from the water conditioning system while in backwash mode. Please note that included with Mr. Hague's response to our complaint is also a response from Mr. Hague to a complaint from Mr. [redacted], complaint ID [redacted].In closing, we appreciate Mr. Hague's willingness to finally resolve this ongoing problem. This system was a huge investment on a retiree's salary and the decision to choose Hague Water was not made lightly. Thank you.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I don't think it's reasonable for you to ask people to buy insurance to cover your mistakes You should have insurance to cover any damages you cause You did not address your crews refusal to move the love seat and two arm chairs into the proper rooms The containers had to be moved from the garage to the basement and vice versaWe also had to put our beds together For this lack of moving items and not moving items this is worth 50% of the price I paid you You did a horrible job and should never move a family household again You need to make this rightDo the right thing What if this was your family? What would you do? Regards, [redacted]
In reference to the customer’s complaint that the water conditioning equipment is not performing as promised: Installed May 11, 2016 Service History April 17, 2017: - Replaced Reverse Osmosis System filters (regularly scheduled maintenance) - Tested well at gpm -
Recommended customer fix/ replace malfunctioning pressure switch on pressure tank December 7, 2017: - Replaced drive end cap on 62APQ, was damaged from someone chlorinating the well without bypassing the water conditioner On March 1, 2018, we scheduled a service call for a complaint of air in the lines and iron in the waterAfter rendering service, it was discovered that the water softener was mechanically working properly, and that the problems were being caused by the customer’s well running out of waterThe 62APQ system cannot operate adequately during the regeneration process without gpm from the wellFurthermore, if the well runs out of water for portions of the regeneration process, the system (as well as any water softener on the market) cannot properly clean itselfUnfortunately, installing additional equipment as requested by the customer is not a viable solution, as it would result in more water being used, compounding the problem. We are happy to do anything within the scope of our expertise to help this customer reach a solution, however, until the water volume issue is addressed by a well professional, the customer will continue to have the same problems regardless of what water treatment equipment is being used
To whom it may concern,In response to Mr***s claims: We have, on record, a service call rendered on March 1, 2018, inwhich, Mr*** and our service technician (with 30+years experience with our company) bothwitnessed the pressure gauge for his well drop from 40+ PSI to PSI, indicating some type of wellissueThis happened within a minute period as verified by our vehicle GPS reportThe technicianis confident the problem is not with our equipment after this observation.That saidwe acknowledge Mr***s request and agree to install an iron filter, under twoconditions: (1) The well report referenced by Mr*** stating that his well currently has sufficientwater flow rate and volume be provided to us for our records, and (2) Hague Water Conditioning willnot be responsible for any damages to the well, iron filter, or APQ water conditioner caused byintermittent or insufficient water flow produced by the wellAs soon as both of those conditions areaccepted/met, we will schedule a time to have the new iron filter installed.For over years we have taken great pride in meeting and exceeding our customers' expectations asa leader in our industryBased on our years of experience, Hague Water Conditioning recognizesMr***s concerns and we are willing to meet his request against our better judgment as apossible resolution to this issue.Will Hague | PresidentCell Phone: ###-###-####Office Phone: ###-###-####Homer Ohio Lane, Groveport, OHwww.HagueH2O.com
I reject Hague Water's response to Hague Water's. In response to the 41711 7 visit - Ireplaced the pressure switch as recommended. The technician also recommended thatthe well be shocked, which I also accomplished. When the well system was flushed ofchlorine it was done with an outside hose not connected to the water softening unit. Inresponse to the 12/7/17 visit - the response stated that drive end cap was a part failureand was covered under warrantee, not that it was damaged from someone chlorinatingthe well without bypassing the water conditioner. On the service work order the techadded the statement "no sign of chlorine being put through unit. Customer states heran through outside line". He thought the replacement of the drive end cap would solveour water issues and said to give it a few weeks and call back if it didn't help. He alsosuggested we clean the toilets with Pro Rust Out and pour in the back of the back,another expense. Finally a tech did a water test on a faucet that was not where the"liquid gold" comes out and found iron in the water. In response to 31111 8 visit - theresponse states the problems were being caused by customer's well running out ofwater. Our well has never run out of water. Not sure how he came to that conclusion.Backaround1 grew up in Groveport and raised my children in Groveport. When I decided to moveafter living there almost 60 years I landed in Carroll in a house with no city waterconnection but a well. I knew Hague was a small town company so I gave them a callwhen I was having trouble with the quality of my water. I also called another companyto compare their serviceslprice. After speaking with Robert, our salesperson, Iappreciated his honesty and the written promise that if we went with Hague, all ourwater problems would be solved. Even though the other company was cheaper wewanted to give our business to a local company that we felt we could trust. We were soconfident in Hague's promise that their system would remove all staining we replaced allthe toilets in our home. We were also told that with Hague's system we would not needto use the "green bag" of iron out salt. That proved to not be true.Since the installation, we have had numerous repeat visits from Hague to address ourconcerns. Admittedly, our water quality is remarkably better than when we first called.However, it is not as good as promised. It seems that each visit someone differentwould be sent out with different solutions wondering why the person before them didn'tfix the problem. We recently had a teenage granddaughter spend the night with us whomentioned that she thought our water smelled like Myrtle Beach. Out of the mouth ofbabes!We have been working with Hague Water Conditioning virtually since installation of thisequipment. Our complaint has consistently been that it was not performing at the levelthat we were told it would.Previously, we provided a document to the Revdex.com which clearly states this system willtake away smell from water along with staining. Based on that promise I installed threenew toilets. Not only did we experience staining in the new toilets but also sinks andtubs. Hague sent a technician. He said my problem was with the well, telling me itshould be shocked. I did this being certain to drain water into my yard through anoutside spigot which is not connected to the Hague conditioner. This did not correct theissues of staining and smell.I set up another appointment. At the end of this visit the tech told me the problem waswith my water heater. Within a week 1 bought a new water heater. Before installing it Iremoved the sacrificial anode rod having been told that it could make our water stink.By doing this I voided any warranties but I did so voluntarily hoping to solve the stinkywater problem.When this did not solve the problem I again set an appointment with a Haguetechnician. After his inspection he told me that the well pressure switch was bad.Within ten days I replaced it too. When this "fix" failed to solve our water qualityproblem another appointment was made. After this inspection I was told the wellsystem was not providing enough water to properly backwash the system. He told methe well was only providing three gallons per minute at best. He gave me an invoiceand I was charged $1 29.00 for a service call. He didn't bother to test the water.I immediately made an appointment with [redacted] Drilling, Inc. The results wereconclusive. My well is providing more than enough water. As indicated on their invoicedated March 8,2018 IOgpm for 16 minutes and no indication of well malfunction.Service call fee was $1 25.00.So, how are we supposed to respond? To my estimation in addition to the purchaseand installation fee for this Hague water conditioner we have spent the following:1. $4924.00 Hague Water System2. $1 000.00 New toilets3. $400.00 Water heater4. $ 26.00 Well pressure switch5. $129.00 Hague Water service fee6. 5 125.00 Inspection of perfectly functioning well$6604.00 TotalI feel that 1 would be perfectly justified in doubling costs for item 1-4. 1 did allinstallations myself. If I had not labor costs would have been included.At this point, I want one of two things. Either Hague Water to come to my house andremove their equipment from my home and refund my costs for the unit and all costs Ihave incurred as a result of said equipment no performing as promised, or freeinstallation of a mid-grade new iron filter.I have consistently jumped through every hoop that has been presented to me byHague Water. I have never filed a Revdex.com complaint before and I only hope Hague Watervalues their A+ rating with the BB as much as I did when I bought their equipment.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I don't think it's reasonable for you to ask people to buy insurance to cover your mistakes. You should have insurance to cover any damages you cause. You did not address your crews refusal to move the love seat and two arm chairs into the proper rooms. The 28 containers had to be moved from the garage to the basement and vice versa. We also had to put our beds together. For this lack of moving items and not moving items this is worth 50% of the price I paid you. You did a horrible job and should never move a family household again. You need to make this right. Do the right thing. What if this was your family? What would you do?
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]Considering that I challenged Able’s additional $175 of
charges on the date of service, July 20, 2016, Able has had 3 months to offer
the very simple remedy of refunding me for this amount. Rather than correct
their mistake and admit that they have tried charging me for services not
performed, they instead have spent their time spinning as many tales a possible
to shift the transgression onto my shoulders. If they had offered me the refund
3 months ago, I would have gladly taken it and moved on.
However, as I made clear in my initial Revdex.com complaint, they
have wasted my time for 3 months by failing to apply a remedy immediately. They are only now offering me this remedy
because they are finally facing consequences that matter to them. If they were
of the mind to truly correct this situation, they would have offered this remedy
three. months. ago. It really is that simple. I do not feel satisfied with this offer since
it fails to remedy the 3 months of wasted time. As such, I stand by my demand
that the amount be refunded in full.
Regards,
[redacted]
We make every effort to avoid problems from happening, and we do apologize for any trouble we have caused. To explain Able's position as it pertains to your complaint please consider the following:- We did send a firm out to repair the walls, and door jams.- The damage to your couch could have been...
covered if you elected to purchase the proper valuation coverage. You elected to waive this, therefore it is not covered. This was also explained to you during your estimate, outlined in your order for service, and duriing the claims process.- This leaves us with your opinion of "leaving containers in the wrong locations." We do not feel that putting 28 containers in the wrong location accounts for 50% of the total move cost considering you moved into a single family home.As mentioned during the claims process, if you have a fair and reasonable offer you would like for us to consider, we would like to satisfy your complaint. Unfortunately, refunding you 50% of your entire move cost for 28 containers being put in the wrong location within your home is not what we would consider fair & reasonable. If there is something you would like to offer that meets this criteria, once again we would like to consider.
The written estimate we provided clearly states Able charges by the hour, plus travel time to get to and from the move. This is also common practice for every mover in the DC Metro area. It is a standard that all of our employees speak without exception. It is also supported in our written estimates...
like the one attached that we provided on this move. It is also outlined in our confirmation letters prior to the moves. It is also outlined on the job ticket paperwork that each customer signs before and after each move.When [redacted] submitted a complaint to her credit card company after the move to stop payment, the credit card company found that the charges were legitimate and did not modify the transaction. This was after they did an investigation of the situation.Able Moving & Storage makes every effort possible to ensure customer satisfaction on every move. If we do make a mistake we try to satisfy it right away. In this case we felt that the information and communication was so clear that we needed to stand behind the agreement we made with [redacted].In order to satisfy the complaint of [redacted], and own up to any possibility of this being an honest mistake on either parties part we would like to suggest a refund of the $175.00 for the travel time as an offer of good will. Under no circumstance can we offer a full refund. As the client states, Able did the complete move, and did an outstanding job doing it. Please let us know the best way to proceed.Thank you!
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me with the following addition to item #2 in their response: Hague Water Conditioning will not be responsible for any damages to the well, iron filter, or APQ water conditioner caused by intermittent or insufficient water flow produced by the well AS DETERMINED BY AN INDEPENDENT CERTIFIED WELL SPECIALISTIn regard to item #1 in Mr. Hague's response, a copy of [redacted] Drilling's service call was sent to the Revdex.com with our latest response and is also attached with this response.Also, for the record, I did not witness the pressure gauge drop from 40 PSI to 0 PSI as indicated in Mr. Hague's response. The technician thought there might be a well problem based on elevated noise level coming from the water conditioning system while in backwash mode. Please note that included with Mr. Hague's response to our complaint is also a response from Mr. Hague to a complaint from Mr. [redacted], complaint ID [redacted].In closing, we appreciate Mr. Hague's willingness to finally resolve this ongoing problem. This system was a huge investment on a retiree's salary and the decision to choose Hague Water was not made lightly. Thank you.