A & A Medical Supply LLC

Company responded by phone 12/31/15-***Mr [redacted] states the consumer broke the wheelchair and states that he is trying to get the manufacturer to repair the wheelchair for freeMr [redacted] states that it is not his fault that the consumer broke her wheelchair and that he gave the consumer a loaner while the chair is being fixedHe states that he does not feel that he should have to keep going through this with the consumer about this chair

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
This chair is a lemon always has been from day it breaks every other month i'm not running to my Doctor every time for a repair order they already have been out and know what it wrong with it I called them they say they are waiting on a part this man needs a chair is this how A+A Medical treats there customers poorly run business and if they fix it it probably will break again then another doctor order for repair I don't think our doctor doesen't have time to fool with this chair everytime it breaks and neither do I again here we are another month and no chair they could of told me this a month ago but they don't call back and tell you nothing

Company responded by phone 5/16/16-***MrAnton from the company states that the consumer needs to make an appointment with the doctor and have the doctor sign the repair formHe states that they can not do any repairs without the repair form signed by the consumer's doctor

I am complaining about my wheelchair again from A&A Medical SupplyI talked with one of the representatives and they assured me they would give me a loan wheelchairThey have not follow throughOnce again I have to cancel my doctors appointment for next weekHow am I going to get around if I
cannot leave my houseAnother wheelchair I do not feel safe

Business response taken over the phone by Revdex.com staff (**)
Business had to order parts which caused the delay for the consumerThe issue has been resolved

Company responded by phone 12/31/15-[redacted]Mr. [redacted] states the consumer broke the wheelchair and states that he is trying to get the manufacturer to repair the wheelchair for free. Mr. [redacted] states that it is not his fault that the consumer broke her wheelchair and that he gave the consumer a loaner while the chair is being fixed. He states that he does not feel that he should have to keep going through this with the consumer about this chair.