A & A Movers Reviews (1)
In July 2013 my wife and I bought three pieces of antique furniture in Massachusetts. We contracted with [redacted] that same day to ship our furniture to [redacted], California. We were guaranteed safe delivery and we purchased insurance from [redacted]movers for the full value of the furniture.The furniture arrived a few weeks later. We video recorded us opening all of the packages for proper documentation. We noticed, as is clear in the video recording, that two of the items were damaged. We compared it to "before" pictures and concluded that the damage was caused while in the custody of [redacted] Movers.We immediately notified [redacted] Movers and sent them the video recordings, the before pictures, and copies of the original invoices. Over two months passed with zero updates on the status of our claim despite my repeated requests for updates.None of my phone calls were ever returned. My emails were only returned when after two months I let them know that I was going to bring the matter to the Revdex.com. They told me the person handling insurance claims had been transferred and that we had wait all over again. This is a simple insurance claim. We have been extremely patient, reasonable, and polite. [redacted] Movers has done nothing but delay. Virtually no status updates and virtually zero communication. This should be an easy case -- the movers messed up, we purchased full insurance on their recommendation, now they don't want to pay.