A ABA Locksmith

The daughter of [redacted] called to have an interior door unlockedShe was told the service charge to dispatch the technician was $Labor was to be determined by what the technician had to do and the type of lock on the doorMs***'s daughter misunderstood the pricing given to herMs ***'s daughter agreed to the price and signed all invoices and receipts understanding the chargesThe company still claims no refund is due to this customer based on the labor the technician had to do to unlock the door

The daughter of [redacted] called to have an interior door unlocked. She was told the service charge to dispatch the technician was $65.00. Labor was to be determined by what the technician had to do and the type of lock on the door. Ms. [redacted]'s daughter misunderstood the pricing given to her. Ms....

[redacted]'s daughter agreed to the price and signed all invoices and receipts understanding the charges. The company still claims no refund is due to this customer based on the labor the technician had to do to unlock the door.

I called Brothers for 3 home door cylinder re-key jobs on Sat, Aug 10. I was given a price of $12.95 for each "normal key" job or $29.95 for dead bolt cylinder re-key. I was also told of an $8.39 fee for "visiting." Three other people also heard the conversation because it was on my phone speaker system. The technician showed in 45 minutes; Two normal cylinders and one dead bolt cylinder were re-keyed. The technician ([redacted]) also replaced one small door plate ( a five minute job...). When I was given the work order invoice, the total charge was $215.00. I said I would have to talk to the company about it; he then changed it to from $215 to $200.00. The invoice is a mess. The total does not match the items noted, and it's difficult to understand. the invoice appears to show a total fee of $170.00, but the credit card statement showed a $200.00 total. I signed it and told the technician I would be making a complaint to his company. I called the company to make a complaint on Monday, Aug. 12 at 2:55PM. The manager was not available. I was told he would be available on Tuesday morning, Aug 11, at 9:30AM. I called at that time and he was not available. I discussed my problem with "[redacted]" and she told me the manager would call me back. He had all day Tuesday and most of Wednesday, but never called me back.What I want resolved: I expected a charge of around $100.00. (Nobody mentioned a $40.00 service charge, but I figured it would happen.) The technician charged me $60.00 for the cylinder re-keys; that was logical. He charged me $40.00 for the service call, and, even though I was not told it would happen, I figured it was reasonable. I was also then charged $70.00 for "labor to install," which was totally unreasonable and unacceptable. The other unacceptable item is that the technician's individual items written on the invoice totaled to $170.00, yet my credit card statement said $200.00, so I was charged $200.00. The numbers on the invoice are a mess and make no sense whatsoever.