11-16-I personally have responded to [redacted] directly about her concerns The new plan is for us to redirect contact until the following week at the request of the customer We removed window glass at her house and replaced with a laminated glass product at the purpose of quieting the inside of her home from the outside environment We removed and replaced with the only appropriate product available Technical specification sheets that shows the percentage drop of sound transmission have been provided along with welcoming the customer to obtain another opinion from an independent source comparing windows we have not replace to ones we haveMy understanding is that ***'s claim is that the windows are allowing more sound penetration than they did before which is technically impossible We no longer are in possession of the original glass as it is protocol to dispose of the custom sized glass once a suitable replacement has been provided so we are unable to reinstall We are however interested in the complete satisfaction of this client and may be able to offer her some additional solutions rather than scrapping the entire project
11-16-I personally have responded to [redacted] directly about her concerns The new plan is for us to redirect contact until the following week at the request of the customer We removed window glass at her house and replaced with a laminated glass product at the purpose of quieting the inside of her home from the outside environment We removed and replaced with the only appropriate product available Technical specification sheets that shows the percentage drop of sound transmission have been provided along with welcoming the customer to obtain another opinion from an independent source comparing windows we have not replace to ones we haveMy understanding is that ***'s claim is that the windows are allowing more sound penetration than they did before which is technically impossible We no longer are in possession of the original glass as it is protocol to dispose of the custom sized glass once a suitable replacement has been provided so we are unable to reinstall We are however interested in the complete satisfaction of this client and may be able to offer her some additional solutions rather than scrapping the entire project