A-Academy Termite & Pest Control

Great Communication very prompt and professional. Bill followed up after the service to make sure everything was to my liking, Highly recommended! The best part is no more bugs!

After a lengthy conversation with our customer he now realizes due to the fact he did not fully understand the life cycle of the insects and how they respond to the initial treatment and wishes to rescind his complaint with the BureauWe as a company have also returned to his home
for another service as well as a courtesy follow up to ensure he remains insect freeWe further discussed if future issues should arise he now knows how to call our office and reach me.It is our belief it was a simple misunderstanding and not an actual complaint of how our services were performedVincent JF*
President
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Although the company's response is ridiculous and their accusations of my behavior are unwarranted and untrue it is clear that they are admitting wrong doing by refunding 100% of my money I am happy that the Revdex.com was able to help resolve this before I had the time to go to small claims court The Revdex.com has clearly given consumers the right and power not to be bullied by companies that clearly do not deliver on their promises Thank you Revdex.com!
Regards, *** ***

Review: The vendor in question told me they would return to my property daily with new traps to remove a family of skunks from the date or purchase. They had informed me when a trap was taken off the property a new one would replace the old on until the job was completed. The first trap that was set did not even close so after calling they replace that and caught one skunk. they did not replace the trap for several days until I called to complain. they then caught another skunk and came but again did not replace the trap. after two days I called again to simply get my money back for not perfoming the services described. If the services were performed as described the family of 5 skunks should have been removed by now or at least I would understand if it would take longer due to the nature of capturing the animals. I should not have to call and complain every single time to simply get service and then have to wait.Desired Settlement: I would like a full refund as I had to pay another service to complete the job properly

Business

Response:

On July 28, 2014 a trapping service for skunk removal was initiated for [redacted] in [redacted] as per his request. As explained to [redacted] our trapping services consist of setting a hav-a-hart trap and removing any animals that are caught on a daily basis, excluding weekends and exceptional weather conditions such as high heat, severe rain, tornados, etc as to not endanger any animals that may go into the trap during that time.The initial trap for skunks was set on 7/28/14. It had come to our attention that [redacted] felt the trap was not performing properly and informed our technician [redacted] he needed another trap. On 7/29/14 [redacted] installed another trap and on 7/31/2014 a skunk went into the trap and it was picked up. The skunk however sprayed the trap and everything surrounding. The trap was brought back to our facility and needed to be sanitized before it could be put back as another animal would not enter otherwise. Since 7/30/14 was Friday, traps are not set on the weekends as they need to be checked on a daily basis. Traps are not checked on Sat or Sunday. On Monday 8/4/14 [redacted] returned with the trap and set it. This time the trap was partially wrapped in plastic as to try to prevent another spraying. On 8/5/14 a raccoon went inside the trap and was picked up. Again the trap was brought back to our facility to be sanitized overnight as to allow another animal to enter. On 8/7/14 [redacted] called our office making many different demands, stated we had not had a trap on his property for 4 days, did not allow for any explanation on our part and simply hung up.We are licensed animal control officers by the State of New Jersey. We have certain time and weather guidelines that we MUST follow and we follow them all. This was entirely explained to [redacted] Our trapping services are opened ended which means there is no time line or limit on how many times we go to someones home. We trap until we are finished and the job is completed. Sometimes it could be months, sometimes weeks. It is one flat fee that is charged no matter what the time line. Therefore, we feel we were not given nearly enough time to complete the task at hand. Our technician [redacted] has informed us that he made numerous attempts to contact [redacted] out at his home but no one is ever there.It distresses us greatly that [redacted] was so displeased. That is never our intention as we strive to deliver the best possible service to each and every one of our customers. With this being said [redacted] returned to [redacted]s home yesterday as well as today to try to reach some kind of resolution and offer explanation for his distresses but to no avail. [redacted] mentions in his complaint that he hired someone else to remove his skunks, however, [redacted] noted there were no traps on site from other vendors currently and/or since ours were removed. Marcus believes that all the animals in question were caught by us.With all that said, at this time we are willing to resume trapping at [redacted]s home and extend his warranty until the end of this year, OR we are willing to offer him a 50% refund which would be 197.50 plus tax. We feel this is MORE than fair and the latter is only being offered in the interest of customer service which we so highly pride ourselves on.Sincerely,[redacted]President

Business

Response:

Dear Revdex.comWe are in receipt of last refusal offer. Attached is the documentation you had requested. We at A-Academy feel very firmly that there was no wrong doing here on our part or any of our technicians. In response To [redacted]'s letter we wish to inform you that a service was contracted and a service was performed. It is very clear the anger and outrage in [redacted] response. I can assure you, that we too have call logs as to the number of times our office attempted to reach [redacted] to no avail. As far as the threats [redacted] appears to be making in his response are to little or no avail to us in this matter. He is free to do as he chooses as are most of the rest of us who are fortunate enough to reside in the United States. However, I can assure you, no one harassed or intimidated [redacted] in any way shape or form, mainly because whenever we were at his home, he was never there, and whenever we did try to reach him via telephone he never answered. When he did call our office, he was rude and belligerent to our office staff and they were not even afforded an opportunity to respond to his accusations. I am sure you can see given the tone of his initial letter and response how this would be possible Please note, all of OUR calls are recorded as well.After careful consideration, and review with our corporate Attorney we have decided to refund [redacted] his money. This decision is based solely on the advice of said attorney who mainly feels that since the offer was already made of 50% refund, it is pointless to argue over 197.50 plus tax. Given the anger and outrage in [redacted] letters and to the degree that he has carried on and upset our entire office staff it simply is not worth it.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although the company's response is ridiculous and their accusations of my behavior are unwarranted and untrue it is clear that they are admitting wrong doing by refunding 100% of my money. I am happy that the Revdex.com was able to help resolve this before I had the time to go to small claims court. The Revdex.com has clearly given consumers the right and power not to be bullied by companies that clearly do not deliver on their promises. Thank you Revdex.com!

Regards,