A-accurate Mover

We are very sorry about the delay in the repair of the entertainment center.It is currently at my furniture repair man and has taken a bit longer than we expected due to my repair man being a bit behind schedule.We are working to having it for this customer as soon as possible or we can compensate her at cents per pound as our contract states with no problem.Once again id like to apologize for the delay and am working diligently on having the piece returned to the customer as soon as possible

We returned the item to the customer with scratch on it.Customer did not want us to fix remaining damage for the reason that it wouldnt be right away

Complaint: ***
I am rejecting this response because:
This is the excuse I have been getting for the past weeksReturn it as is and I will fix it myself.
Regards,
*** ***

In my response to this customers allegationsOn 7-16-I
received a call from a woman who stated she needed a
mover to move her friend and she would be paying for the move
We arrived on the jobsite to meet this customer himself along with a friend
he
had with himMy employees did a walk through had the customer sign are
contract, and began the moveMy employees are instructed by company policy to
point out any pre-existing damages so that our company is not liable for
damages done before our moveMany pre-existing damages were pointed out to the
customer prior to loading them into our truckDuring the move the customer and
his friend began helping move furniture from a third floor apartment down to our truck to save time in which I
believed him to be pressured because of his friend paying for the moveAt that
point my employees assured him we could handle the work in which he replied “no
problem just helping”Upon arrival to the drop off at the storage unit my
employees found the customers storage already had quite a bit of furniture
which I believed the customer and his friend placed inside the unit themselves
All went well no complaintsNow on 8-1-this customer called us himself to
come back to his storage and load all the entire contents this time and deliver
it to his new addressWe begin the move and the customer and his friend
left for an hour to return and find my
employees still loading we explained this load up would take a bit longer due
to the existing long walk to the unit and more items than beforethe entire
load up took 2.5hrs and my employees drove to the drop off at this point the
customer calls me to complain my men are taking too long I explained to him the
walk and additional items which took a bit longerWe do not run with furniture
and everything must be properly padded and secured before heading to the drop off
At the drop off the customer crowds the truck by standing right up to it and
begins criticizing our work and pointing out pre-existing damages already
pointed out in our last moveAt some point one of my employees accidently
cursed in front of the customer and quickly apologized to himThe curse word
was not directed at the customer at all but said by accidentAt this point we
continue to unload about 30min.prior to finishing we approach the customer to
collect for hrs at which time he became very irate complaining my men took
too long and damages were done and he was not going to pay usI instructed my
men to close the truck and have an officer called out to the locationAt that
point the customer pays and I instruct him to email me a statement on how the
damages took place and pictures of the damages which I never receivedAll my
company actions were done according to *** household goods carrier rules and regulationsNow months have gone
by and I receive his email threatening me to pay 4,in pre existing damages .Still no written statement no pictures
As soon as our company receives those documents they will be reviewed and
proper steps will be taken by my company to resolve this incident

We returned the item to the customer with scratch on it.Customer did not want us to fix remaining damage for the reason that it wouldnt be right away.

We are very sorry about the delay in the repair of the entertainment center.It is currently at my furniture repair man and has taken a bit longer than we expected due to my repair man being a bit behind schedule.We are working to having it for this customer as soon as possible or we can compensate...

her at .60 cents per pound as our contract states with no problem.Once again id like to apologize for the delay and am working diligently on having the piece returned to the customer as soon as possible.

A-Accurate Movers, Mr. [redacted], after several phone conversations with him about being overcharged promised to issue me a refund since Nov. 20, 2013, today is Dec. 30, 2013 and still no refund. I've been very patient with him, so now I need to make it known to others that his company may not be trusted. He has rated himself A+ on this site and I don't believe that is honesty. Others need to know that they do a rush job, refuse to move certain items which are not disclosed or mentioned at the time of scheduling. Movers argue and reprimand each other in front of customer and then overcharge and refuse to refund.