A-ACTION Roofing

Dear [redacted] I am writing to apologize for this terrible mwith your blanketGlen was honorable in his promise to make amends for the mistake on our part. Glen left for a professional race out in the desert of California January and left instructions to let you know the bookkeeper would write you a check for the blanketHe and his driver were involved in a rollover in the race and Glen ended in the hospital in Palm Springs with a fractured back. You talked on the phone with a CSR, Lori who took the information and tried to call GlenHe was out of cell phone reach in Johnson Valley, CA, so she called you right back (redial) to let you know she left a message with himShe wrote your phone number on the pad as [redacted] When I called to get an address as to where to send the check, of course there was no one at that number to respondI had gone down to find your name & original phone number in the computer, but when the other [redacted] had picked up that day, the young clerk merged the two accounts under his name, so we had an old number for the other [redacted] & have been unable to find him. I received a letter from the Revdex.com, which has your phone number & address on itThank you for your attempt to settle this through them, because we were at a loss as finding you again. Enclosed is a check for the compensation & our deepest apologiesThe other clerk that checked you blanket in remembers the embroidery in the center of the blanketOur biggest disappointment is the young clerk that added your blanket to his order & merged the accounts without double checking the circumstances and the fact the other [redacted] ***, a longtime customer, has not had the decency to return something like that blanket, knowing it wasn't his. I hope this brings you some peace in knowing we are not the company that ignores our mistakes, but we take full responsibility of the people we hire and their errors. Sincerely, Debbie D***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***? I am writing to apologize for this terrible mwith your blanketGlen was honorable in his promise to make amends for the mistake on our part.? Glen left for a professional race out in the desert of California January and left instructions to let you know the bookkeeper
would write you a check for the blanketHe and his driver were involved in a rollover in the race and Glen ended in the hospital in Palm Springs with a fractured back.? You talked on the phone with a CSR, Lori who took the information and tried to call GlenHe was out of cell phone reach in Johnson Valley, CA, so she called you right back (redial) to let you know she left a message with himShe wrote your phone number on the pad as ***When I called to get an address as to where to send the check, of course there was no one at that number to respondI had gone down to find your name & original phone number in the computer, but when the other *** *** had picked up that day, the young clerk merged the two accounts under his name, so we had an old number for the other *** *** & have been unable to find him.? I received a letter from the Revdex.com, which has your phone number & address on itThank you for your attempt to settle this through them, because we were at a loss as finding you again.? Enclosed is a check for the compensation & our deepest apologiesThe other clerk that checked you blanket in remembers the embroidery in the center of the blanketOur biggest disappointment is the young clerk that added your blanket to his order & merged the accounts without double checking the circumstances and the fact the other *** ***, a longtime customer, has not had the decency to return something like that blanket, knowing it wasn't his.? I hope this brings you some peace in knowing we are not the company that ignores our mistakes, but we take full responsibility of the people we hire and their errors.? Sincerely,? ? Debbie D***?