A-Adams School Of Driving

Initial Business Response / [redacted] (1000, 5, 2014/07/24) */ Actually much of this is untrueHe did talk to [redacted] asked him how long he has been in Illinois because he has an out of state permit and that is only good in Illinois for daysIt would be illegal for him to drive on a permit older than that He became angry when [redacted] asked him[redacted] never said "f..k" offEverything that my employees say to a customer is recorded and kept for hours for reviewI listened to them and he did not speak that wayThe floor manager was sitting right behind him and also said [redacted] was never rude I have never received an email from him, and I answer all of themHe did call and ask for a manager and was put on hold for secondsWhen the manager picked up the phone, he was goneNo message was ever received I am terribly sorry that he had a bad experience, but I will guarantee that he was never sworn atHe became offended the minute we asked about how long he had been in Illinois, which we ask everyone who has an out of state permit or licenseBy law, we have to know the numbers on the permit/license, the issue date and state of issueDon't know why that offended him[redacted] has nothing to appologize for but I am sorry for his negative experience He is saying that because of this he would like a discount on lessons which makes me question the real motive for this complaint Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) What the response fails to admit is that [redacted] did in fact raise his voice to a customer on two occasionsThe complaint was registered after the hour window where calls can be listened to which means [redacted] must listen to all calls they recieve daily, otherwise, this statement is untrueAlso, I was not aware I was being recorded, which I believe may not be legal in IL The response also states that I never emailed [redacted] Copied onto my response is a copy of the two emails sent and the one word reply of [redacted] Clearly saying I never emailed [redacted] is a lieWhich can also be said about the fact I was shouted and sworn at twiceI am not making up the fact I was sworn as I have no reason what so ever to do this I did start to become angry with [redacted] as his obnoxious behavior was being to irritate me as he would not listen to my explanation regarding my permitI gave [redacted] my permit number and he said the permit number was invalidI went onto explain the permit itself was only hours old and not over the limit as he suggestedSurely the floor manager sitting behind him would have heard him raise his voice on the phone I was transferred to another member of staff and stayed on the line until I was cut offI sent my first email which was never replied to, at this time I have no problem paying the full amount for lessons as I was ready to pay for lessons at the time of my callThe money is of no issue to meThe reason I asked for a reduced rate last is because that is of the least importance to meMy main motivaiton for the complaint was to have my issues regrading my valid permitI wanted to use [redacted] because I've heard they are 'the best around' Being lied to by a manager, when I have proof I am correct, is pretty awful[redacted] clearly don't want my money, so I will find another company who do want it Thank you for your time Final Business Response / [redacted] (4000, 9, 2014/07/28) */ In fact, when I got into the office that day, I was immediately informed about the confrontationI did listen to the tapes which showed he did get a little upset with your responses (which is not ok) but never swore at youYou were not recorded, I only record my staff which is perfectly legal I did receive an email from an unknown person to me asking for the name of our managerI responded [redacted] which was a correct response[redacted] phone number is the office number and he does not have a personel email The reson he questioned yyour permit is because that is not an Illinois number and because of that we have to ask thsoe questions you did not like I have apologized for your unhappinessI do not feel we were unprofessional but I have talked to [redacted] and repremanded him for making you feel uncomfortable and unhappy