This air pump is years oldAs with any mechanical device, it wears with ageThe air pump is a linear type pump which has been rebuilt beforeThe average life span of this pump is approximatly years.There is a armature in the center of it which is constantly moving back and forth between the two coilsThis is happening at the rate of times a minuteAs with any mechanical device after it is worn so much, it is not worth the cost of the repairs The homeowner called complaining of the noiseI am required, according to the contract, to respond to his calls within hours, which we didThis service call is not covered under the contractOur service call is $75.00, which is what he was chargedI did take the pump apart during the service call to insure the noise insulating material was in place, & to check the pump was putting out enough pressure.The armature in the air pump will break in a short time from nowAt that point the homeowner will have no choice but to buy a new pumpThere is NO warranty on the used equipment or work performed on used equipmentI tried to explain this to the homeowner, but he could only yell, scream, and continue to raise his voiceIn the end he was throwing things at me I would deduct the price of his rebuilding of the pump if it is still workingI would also not charge him the service call which he now owes $for, if he bought a new pumpThe price of a new pump would be $600.00, minus the $for the trade in of his pump, which brings his cost to $I would warranty the new pump for one year, as long as there is a maintenance contract in effect with A Advanced Septic I tried to explain all this to him Saturday, but he was unwilling to listen
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Re: Revdex.com case # [redacted]
[redacted].
Tomball, TX. [redacted]
The customer was called on the day we received notification from the Revdex.com of the complaint. [redacted] met Mr. Peterson, as agreed, on the following Saturday and was able to go
over his system with...
him. At that time, Mr. [redacted] explained there was something
leaking in the house. The customer then stated he had a leaking toilet which was supposed to
have been fixed. A Advanced Septic replaced two float switches that day. A Advanced Septic
came back the following Thursday and replaced two more float swithes. At that
time there was still a leaking toilet. All these things were done without cost
to him at all. The customer stated he would send the Revdex.com a notification that everything
was acceptable. Mr. [redacted] also checked back with the customer on Easter Sunday. The customer stated
everything was fine with his system and that he was trying to get to church. I don't know what
else I can do.
This
air pump is 12 years old. As with any mechanical device, it wears with age. The
air pump is a linear type pump which has been rebuilt before. The average life
span of this pump is approximatly 9 years.There is a armature in the center of
it which is constantly moving back and forth...
between the two coils. This is
happening at the rate of 120 times a minute. As with any mechanical device
after it is worn so much, it is not worth the cost of the repairs.
The
homeowner called complaining of the noise. I am required, according to the
contract, to respond to his calls within 48 hours, which we did. This service
call is not covered under the contract. Our normal service call is $75.00,
which is what he was charged. I did take the pump apart during the service call
to insure the noise insulating material was in place, & to check the pump
was putting out enough pressure.The armature in the air pump will break in a
short time from now. At that point the homeowner will have no choice but to buy
a new pump. There is NO warranty on the used equipment or work performed on
used equipment. I tried to explain this to the homeowner, but he could only
yell, scream, and continue to raise his voice. In the end he was throwing
things at me.
I
would deduct the price of his rebuilding of the pump if it is still working. I
would also not charge him the service call which he now owes $75.00 for, if he
bought a new pump. The price of a new pump would be $600.00, minus the $275.00 for the
trade in of his pump, which brings his cost to $325.00. I would warranty the new pump
for one year, as long as there is a maintenance contract in effect with A
Advanced Septic.
I
tried to explain all this to him Saturday, but he was unwilling to listen.
This air pump is years oldAs with any mechanical device, it wears with ageThe air pump is a linear type pump which has been rebuilt beforeThe average life span of this pump is approximatly years.There is a armature in the center of it which is constantly moving back and forth between the two coilsThis is happening at the rate of times a minuteAs with any mechanical device after it is worn so much, it is not worth the cost of the repairs The homeowner called complaining of the noiseI am required, according to the contract, to respond to his calls within hours, which we didThis service call is not covered under the contractOur service call is $75.00, which is what he was chargedI did take the pump apart during the service call to insure the noise insulating material was in place, & to check the pump was putting out enough pressure.The armature in the air pump will break in a short time from nowAt that point the homeowner will have no choice but to buy a new pumpThere is NO warranty on the used equipment or work performed on used equipmentI tried to explain this to the homeowner, but he could only yell, scream, and continue to raise his voiceIn the end he was throwing things at me I would deduct the price of his rebuilding of the pump if it is still workingI would also not charge him the service call which he now owes $for, if he bought a new pumpThe price of a new pump would be $600.00, minus the $for the trade in of his pump, which brings his cost to $I would warranty the new pump for one year, as long as there is a maintenance contract in effect with A Advanced Septic I tried to explain all this to him Saturday, but he was unwilling to listen
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Re: Revdex.com case # [redacted]
[redacted].
Tomball, TX. [redacted]
The customer was called on the day we received notification from the Revdex.com of the complaint. [redacted] met Mr. Peterson, as agreed, on the following Saturday and was able to go
over his system with...
him. At that time, Mr. [redacted] explained there was something
leaking in the house. The customer then stated he had a leaking toilet which was supposed to
have been fixed. A Advanced Septic replaced two float switches that day. A Advanced Septic
came back the following Thursday and replaced two more float swithes. At that
time there was still a leaking toilet. All these things were done without cost
to him at all. The customer stated he would send the Revdex.com a notification that everything
was acceptable. Mr. [redacted] also checked back with the customer on Easter Sunday. The customer stated
everything was fine with his system and that he was trying to get to church. I don't know what
else I can do.
This
air pump is 12 years old. As with any mechanical device, it wears with age. The
air pump is a linear type pump which has been rebuilt before. The average life
span of this pump is approximatly 9 years.There is a armature in the center of
it which is constantly moving back and forth...
between the two coils. This is
happening at the rate of 120 times a minute. As with any mechanical device
after it is worn so much, it is not worth the cost of the repairs.
The
homeowner called complaining of the noise. I am required, according to the
contract, to respond to his calls within 48 hours, which we did. This service
call is not covered under the contract. Our normal service call is $75.00,
which is what he was charged. I did take the pump apart during the service call
to insure the noise insulating material was in place, & to check the pump
was putting out enough pressure.The armature in the air pump will break in a
short time from now. At that point the homeowner will have no choice but to buy
a new pump. There is NO warranty on the used equipment or work performed on
used equipment. I tried to explain this to the homeowner, but he could only
yell, scream, and continue to raise his voice. In the end he was throwing
things at me.
I
would deduct the price of his rebuilding of the pump if it is still working. I
would also not charge him the service call which he now owes $75.00 for, if he
bought a new pump. The price of a new pump would be $600.00, minus the $275.00 for the
trade in of his pump, which brings his cost to $325.00. I would warranty the new pump
for one year, as long as there is a maintenance contract in effect with A
Advanced Septic.
I
tried to explain all this to him Saturday, but he was unwilling to listen.