A-Affordable Appliance Repair Reviews (1)
Technician diagnosed dishwasher problem without taking it apart. Diagnosis was wrong and company will not refund money.The technician came and turned my dishwasher on and listened. He asked me what the problem was. I said that no water was flowing. He said that the motor/pump assembly needed to be replaced for approx. $450. He did not take the dishwasher apart. They charged me $59.95 for the service call. My brother-in-law was here a few days later and took the dishwasher apart inside. He found a whitish mass blocking the intake to the pump and 2 screws loose at the bottom. I have a picture of them. After he removed them and put the dishwasher back together, it worked great. I called the company to ask for a refund and was told that they would refund $20, but could not refund the rest because there was a truck charge. I told them that I would not pay for a service that I did not receive and was told that it was unfortunate but sometimes these things happen. She ([redacted]) would not refund the money.On a separate note, they also told me that the pump/motor assembly had to be replaced as 1 unit, but I found on [redacted] that I could buy the motor and pump individually, so they lied about that too.I have filed a dispute with my bank for the credit card charge.Desired SettlementA refund of $59.95 and an apology.