A Affordable Building Inspection Inc

*** *** said warranty is not transferable because it is outside of the 5yrsAs indicated in the last response, the original owner bought in 'and sold to this customer in 'The warranty was past in 'and has not been transferrable since that timeHe is sorry if the customer was misled by the original ownerHe is not aware of a traveling warranty specialistAs a good faith measure, he can offer replacing the unsuitable trim/fasteners that had been placed around the edge of the deck or a small financial amount equal to that material alone, but not a full deck replacement

January 3, Cincinnati Revdex.com E4th, Suite Cincinnati, OH Reference ID #: *** TimberTech Complaint ID #: *** *** *** ***
As noted in the previous response; we would be happy to further review additional photos of the referenced concerns of butt-joints/plank ends and the current overall appearance of the deck surface as requested on August 31, This can be accomplished by submitting additional photos to the prior claim or by submitting a new claim Once the requested photos are received, we will be able to propose a resolution to the complaint or, as needed, seek a site visit to further assess Thank you for the opportunity to work with your office in resolution of this matter Best Regards, *** *** Warranty Manager TimberTech ***
***

Reference ID #: *** I write to you in response to the complaint submitted by Mr*** *** ** *** *** *** *** *** ** ***A warranty claim was filed on July 28, on behalf of the
homeowner by *** ***, the original selling retailer and installed sales
Care
and cleaning recommendations were provided to *** *** via a CPG
International, LLC (hereinafter “CPG”) Sales Representative and the claim was
closed as cleaning is not a warrantable issue.On October 9, 2015, a call was received by CPG from *** ***
requesting that the claim be revisited for cleaning and reported
inconsistencies in the surface pattern of the deck planksA site visit was
performed by representatives of *** *** and CPG on October 29,
Demonstrations were performed on-site to illustrate how to clean the referenced
“difficult to clean” areas and recommendations of how to aid in the aesthetics
of surface abrasions were presented*** *** representatives informed us
that the cleaning recommendations would not be acceptable to the consumer so a
verbal offer was made to cover the associated expenses of a one time,
professional cleaning service in good-faith to service the customer.*** *** representatives again stated
that cleaning would not be acceptable to the consumer and requested a joint
concession between CPG, and *** *** to gain the satisfaction of Mr
***The requested concession was comprised of CPG crediting for the
originally purchased decking to allow replacement; and *** *** would
cover the labor expenses associated to the removal and replacement.The offer of credit for the originally purchased decking materials was
documented by CPG on November 4, and presented to *** *** to obtain
Mr***’s signature of consentThis document was signed by Mr*** on
November 16, 2015.At his own discretion, Mr*** decided to change the
color/style of the decking to an alternative TimberTech productThis decision
was made beyond the agreement which was signed by Mr*** on November 16,
This decision resulted in upcharges as the product chosen is a premium
priced product beyond that of the original purchaseAdditionally, this change
in color resulted in the originally installed trim boards no longer matching
the installation.The TimberTech 25-Year Limited Residential Warranty states that if
TimberTech determines a Purchaser’s claim is valid, TimberTech will at its
option, either replace the defective TimberTech Products or refund the portion
of the purchase price paid by Purchaser for such defective TimberTech Products
(not including the cost of its initial installation).Although a warrantable issue was not present, TimberTech/CPG
Building Products has fulfilled the obligations of the Limited Warranty in its
entiretyAdditionally, the obligations of the release signed by Mr***
dated November 16, have been fulfilled via credits to *** *** as
documented.CPG Building Products considers this complaint closed and no
additional action will be taken beyond the material credits to *** *** as
agreed upon by Mr***, which have been fulfilled.Thank you for the opportunity to work with your office in closure
of this matterBest Regards,*** ***Warranty ManagerTimberTech***
***

January 13, 2017 I would like to confirm receipt of notification that Mr*** is gathering additional information previously requestedOnce received, we would be happy to give further review and consideration to work towards an amicable resolution for all parties.Kind Regards,*** ***AZEK Building Products

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** * *** *** ** *** *** *** *** *** *** *** ** *** *** *** ** *** *** ** *** *** ** *** *** ** *** *** *** *** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

September 18, 2015 Cincinnati Revdex.comWest 7th Street, Ste1600Cincinnati, OH 45202 Reference ID #: *** Dear *** ***, I write to you in response to the complaint submitted by *** ** ***, *** *** *** *** *** ** ***. The
TimberTech Warranty Complaint referenced as # *** has been closedAn amicable resolution has been achieved between the ***’s and *** *** *** Mr*** signed accepting the resolution on September 8, 2015. We appreciate the support of your officePlease contact me with any additional questions. Best Regards, Tim D***Warranty ManagerTimberTech###-###-####Tim.D***@CPGBP.com TIM D*** WARRANTY MANAGERp : ###-###-#### CPG BUILDING PRODUCTSPrairie AvenueWilmington, OH

October 22,
*** *** *** ***
* *** *** *** *** ***
*** ** ***
Reference ID #: ***
Customer Information:
*** ***
*** *** ***
*** ** ***
Dear *** ***,
I write to you in
response to the complaint submitted by *** ***, *** *** *** *** ** ***Reference ID# ***
Upon the submission of *** *** warranty claim on
8/27/2015, contact was initiated to the number provided with the TimberTech
Warranty Claim by *** ***The number provided was ***; calls
were placed on 8/28, 9/4, and 9/We were unable to contact the consumer at
the provided number
An alternate number was provided with the submission of the
complaint to your office, our representative was successful at contacting Mr
Stuetelberg at this number and a replacement transformer was direct shipped on
9/25/to close the complaint
A replacement lighting transformer has been provided at no
charge, therefore closing Revdex.com Reference ID# *** and TimberTech Claim #
***
We appreciate the support of your officePlease contact me
with any additional questions
Best Regards,
*** ***
Warranty Manager
TimberTech
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Timber Tech and myself have reached a mutual good faith agreement. This agreement is sufficient to close my complaint with the Revdex.com.

I have had no communication from Timber Tech since I signed the agreement, i.e. no check.

Dear [redacted]Reference ID #:
[redacted] I write to you in
response to the complaint submitted by Mr. [redacted]To reach an
amicable resolution, a revised settlement document was presented to [redacted]
on November 20, 2015. This revised...

document clarified the specific items being
addressed as Warranty Claim # [redacted] signed
in acceptance of this offer on November 20, 2015. An executed copy of the
agreement has been provided to [redacted] and this claim will be considered
closed upon processing of the pending payment.Thank you for the
opportunity to work with your office in resolution of this matter. Best
Regards,Kind Regards,[redacted]TimberTech

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Same offer, different day.  I DO NOT accept this as resolution.  As previously stated, I would accept the DeckMax without signing a release.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The agreement from Mr. [redacted] was received on February 6; the check for the settlement was issued and mailed on 2/10. Mr. [redacted] should be receiving the check mid/late this week. Kind Regards,[redacted]AZEK Building Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] TimberTech (TT) has not adjusted the problems identified in my complaint. TT has not sent a representative to his home to physically inspect the condition of his deck prior to rendering its written position. I could not locate the deck cleaning agent recommended (Wash Safe) by TT on the internet and it would not help me locate the product on the internet  which I was told could only be acquired via the internet. I did use a product that it identifies in its brochure but there has been no noticeable improvement to discoloration or the product. I am entitled to refund beyond extending the warranty.
Regards,
[redacted]

We have decided to accept this settlement.  The settlement letter is signed and in the mail today.  Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We are interested in working with TimberTech on a resolution, however, their solution to only replace the fasteners is not acceptable.  The warranty on the product is 25 years and this particular product was discontinued and the subject of a class action lawsuit due to defects with the product.  Our deck has experienced fading, substantial warping, and discoloration which is consistent with the exact issues under which it was discontinued.  I believe that it is appropriate that Timbertech stand behind its product.  They advertise the product as maintenance free and long lasting, yet the deck is not.  The deck needs to be replaced due to the warping and because they discontinued the line due to the defects we are unable to only replace the portions that are several impacted.  The entire deck needs to be replaced.  We have had three contractors out to look at the deck and they have all concurred that the entire deck needs to be replaced due to the defective product.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]By letter dated January 27, 2017, [redacted] from Timber Tech's warranty department sent me a letter offering a good faith resolution of $500.00 to purchase replacement boards in order to resolve my complaint. According to Mr. [redacted], he claimed the butt joints were installed on a single joist and screws were over driven. I had a professional deck contractor install my deck in accordance with the Installation Instructions so I do not believe Mr. [redacted] was able to determine a skilled craftsman "over-drove" all the screws. However in a good faith effort to bring resolution to my complaint I believe a fair resolution would be to reimburse me $1,000.00.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
TimberTech provided a letter that did not provide any resolution or path to resolution in response to my complaint.My complaint simply asked TimberTech to stand by their product based on their claim that the product was defective and make me whole for a year long process to repair a deck that was new.  Their response is that they will not stand by their product.  After admitting defective deck boards and providing replacement product for all defective boards with the exception of the skirt boards (Timber Tech didn't provide replacement skirt boards stating "they aren't defective so we won't provide replacement boards") are shifting their position stating that "a warrantable condition was not present." My TimberTech deck was new, TimberTech admitted that their product was defective, TimberTech refused to pay for the labor to replace the defective boards and fought to deflect responsibility for over 12 months before finally admitting and providing replacement boards. In November 2015 the deck was replaced, on February 5, 2016 TimberTech requested I sign a release to accept replacement product in return for silence.  None of these issues were adequately addressed in their response.My expectation is that TimberTech would resolve this issue as requested.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]