Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We are interested in working with TimberTech on a resolution, however, their solution to only replace the fasteners is not acceptable The warranty on the product is years and this particular product was discontinued and the subject of a class action lawsuit due to defects with the product Our deck has experienced fading, substantial warping, and discoloration which is consistent with the exact issues under which it was discontinued I believe that it is appropriate that Timbertech stand behind its product They advertise the product as maintenance free and long lasting, yet the deck is not The deck needs to be replaced due to the warping and because they discontinued the line due to the defects we are unable to only replace the portions that are several impacted The entire deck needs to be replaced We have had three contractors out to look at the deck and they have all concurred that the entire deck needs to be replaced due to the defective product Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]By letter dated January 27, 2017, [redacted] from Timber Tech's warranty department sent me a letter offering a good faith resolution of $to purchase replacement boards in order to resolve my complaintAccording to Mr [redacted] , he claimed the butt joints were installed on a single joist and screws were over drivenI had a professional deck contractor install my deck in accordance with the Installation Instructions so I do not believe Mr [redacted] was able to determine a skilled craftsman "over-drove" all the screwsHowever in a good faith effort to bring resolution to my complaint I believe a fair resolution would be to reimburse me $1, Regards, [redacted] ***
Dear [redacted] Reference ID #: [redacted] I write to you in response to the complaint submitted by Mr [redacted] To reach an amicable resolution, a revised settlement document was presented to [redacted] on November 20, This revised document clarified the specific items being addressed as Warranty Claim # [redacted] [redacted] signed in acceptance of this offer on November 20, An executed copy of the agreement has been provided to [redacted] and this claim will be considered closed upon processing of the pending payment.Thank you for the opportunity to work with your office in resolution of this matterBest Regards,Kind Regards, [redacted] ***TimberTech
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below TimberTech provided a letter that did not provide any resolution or path to resolution in response to my complaint.My complaint simply asked TimberTech to stand by their product based on their claim that the product was defective and make me whole for a year long process to repair a deck that was new Their response is that they will not stand by their product After admitting defective deck boards and providing replacement product for all defective boards with the exception of the skirt boards (Timber Tech didn't provide replacement skirt boards stating "they aren't defective so we won't provide replacement boards") are shifting their position stating that "a warrantable condition was not present." My TimberTech deck was new, TimberTech admitted that their product was defective, TimberTech refused to pay for the labor to replace the defective boards and fought to deflect responsibility for over months before finally admitting and providing replacement boardsIn November the deck was replaced, on February 5, TimberTech requested I sign a release to accept replacement product in return for silence None of these issues were adequately addressed in their response.My expectation is that TimberTech would resolve this issue as requested Regards, [redacted]
The agreement from Mr [redacted] was received on February 6; the check for the settlement was issued and mailed on 2/Mr [redacted] should be receiving the check mid/late this weekKind Regards, [redacted] ***AZEK Building Products
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] TimberTech (TT) has not adjusted the problems identified in my complaintTT has not sent a representative to his home to physically inspect the condition of his deck prior to rendering its written positionI could not locate the deck cleaning agent recommended (Wash Safe) by TT on the internet and it would not help me locate the product on the internet which I was told could only be acquired via the internetI did use a product that it identifies in its brochure but there has been no noticeable improvement to discoloration or the productI am entitled to refund beyond extending the warranty Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We are interested in working with TimberTech on a resolution, however, their solution to only replace the fasteners is not acceptable The warranty on the product is years and this particular product was discontinued and the subject of a class action lawsuit due to defects with the product Our deck has experienced fading, substantial warping, and discoloration which is consistent with the exact issues under which it was discontinued I believe that it is appropriate that Timbertech stand behind its product They advertise the product as maintenance free and long lasting, yet the deck is not The deck needs to be replaced due to the warping and because they discontinued the line due to the defects we are unable to only replace the portions that are several impacted The entire deck needs to be replaced We have had three contractors out to look at the deck and they have all concurred that the entire deck needs to be replaced due to the defective product Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]By letter dated January 27, 2017, [redacted] from Timber Tech's warranty department sent me a letter offering a good faith resolution of $to purchase replacement boards in order to resolve my complaintAccording to Mr [redacted] , he claimed the butt joints were installed on a single joist and screws were over drivenI had a professional deck contractor install my deck in accordance with the Installation Instructions so I do not believe Mr [redacted] was able to determine a skilled craftsman "over-drove" all the screwsHowever in a good faith effort to bring resolution to my complaint I believe a fair resolution would be to reimburse me $1, Regards, [redacted] ***
I have had no communication from Timber Tech since I signed the agreement, i.eno check
Dear [redacted] Reference ID #: [redacted] I write to you in response to the complaint submitted by Mr [redacted] To reach an amicable resolution, a revised settlement document was presented to [redacted] on November 20, This revised document clarified the specific items being addressed as Warranty Claim # [redacted] [redacted] signed in acceptance of this offer on November 20, An executed copy of the agreement has been provided to [redacted] and this claim will be considered closed upon processing of the pending payment.Thank you for the opportunity to work with your office in resolution of this matterBest Regards,Kind Regards, [redacted] ***TimberTech
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below TimberTech provided a letter that did not provide any resolution or path to resolution in response to my complaint.My complaint simply asked TimberTech to stand by their product based on their claim that the product was defective and make me whole for a year long process to repair a deck that was new Their response is that they will not stand by their product After admitting defective deck boards and providing replacement product for all defective boards with the exception of the skirt boards (Timber Tech didn't provide replacement skirt boards stating "they aren't defective so we won't provide replacement boards") are shifting their position stating that "a warrantable condition was not present." My TimberTech deck was new, TimberTech admitted that their product was defective, TimberTech refused to pay for the labor to replace the defective boards and fought to deflect responsibility for over months before finally admitting and providing replacement boardsIn November the deck was replaced, on February 5, TimberTech requested I sign a release to accept replacement product in return for silence None of these issues were adequately addressed in their response.My expectation is that TimberTech would resolve this issue as requested Regards, [redacted]
The agreement from Mr [redacted] was received on February 6; the check for the settlement was issued and mailed on 2/Mr [redacted] should be receiving the check mid/late this weekKind Regards, [redacted] ***AZEK Building Products
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] TimberTech (TT) has not adjusted the problems identified in my complaintTT has not sent a representative to his home to physically inspect the condition of his deck prior to rendering its written positionI could not locate the deck cleaning agent recommended (Wash Safe) by TT on the internet and it would not help me locate the product on the internet which I was told could only be acquired via the internetI did use a product that it identifies in its brochure but there has been no noticeable improvement to discoloration or the productI am entitled to refund beyond extending the warranty Regards, [redacted] ***