Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below During the phone call regarding a refund of the coupon used for $77, due to no service provided as well as falsely telling me that I did not require any coolant, my furnace was never discussedIt is my understanding that my AC unit is separate from my Furnace The furnace is fueled by gas, the AC operates on electricity, no gas is required to run my ACI have not used my furnace, but continue to use my AC as the weather requiresI would never put my family in danger or ask anyone to patch something that could potentially hurt my familyThat was never the case in this situation whatsoeverI'm appalled that it is suggestedThis complaint is regarding your company falsely advising me that my AC did not need coolant, when in fact it did and falsely advising me that my coil needed cleaned (at a price of $1200), when in fact it did notAfter I called to let you know that another company came to inspect my AC after your assessment stating I would need to pay $to have my coil cleaned, that is when you notified me that you no longer honor R-coolant with that couponThat is when I demanded a refund, because there is no place in your ad that states there has been any sort of change in what type of coolant you coverThe ad that I have used twice prior always included R-coolant, my AC unit had not changed and neither did your adI was never advised prior to inspecting my AC unit that your company no longer included R-coolant with the couponThere is no way I would have known that you would not honor the exact same coupon that I had used years priorRegards, [redacted] ***
This is in regards to Revdex.com complaint # [redacted] & complaint filed to [redacted] that customer was not provided proper service per Deal purchased on [redacted] ***.First off I would like to state that we appreciate your business & our first priority in servicing your HVAC system is the safety of our customers As customer stated we no longer provide R-refrigerant as it is on a government phase-out program As stated in the deal customer may be charged additional fee for broken component(s) and/or part(s) replacement While our technician was performing inspection he noticed a crack in furnace heat exchanger area and advised customer that furnace should not be operated Statement of conditions by technician that customer signed off for service call09/03/6:PM by Technician(Refrigerant levels are fine not cooling well due to restriction on dirty coil while I was here I decided to check the furnace and found a crack in the heat exchanger advised homeowner not to use do to co poisoning and possible death) Visible crack in combustion chamber noticed when door was removed.We provided customer with estimate to replace furnace only09/03/6:PM by TechnicianDo you to crack in heat exchanger I advised homeowner not to use the furnace and needs a new furnace gave her two different options for two different furnaces one for 80% Single stage 80,BTU five year parts one year labor life time warranty on the heat exchanger for $3250and 96% 60,BTU high-efficiency ten year parts ten-year labor lifetime unit replacement if the heat exchanger cracks for $ Customer declined furnace replacement Customer contacted office about service call and demanding her lb of coolant I explained to her that we do not provide R-with deal anymore I emphasized the fact that her furnace had a cracked heat exchanger and needs replacedWe cannot repair any part of customers HVAC system in this condition as furnace is non operational due to possible carbon monoxide leak which could lead to poisoning, sickness, or possible death.Customer stated that she would file complaint with Revdex.com & [redacted] *** I advised customer that is her right as a consumer to do that She hung up.In conclusion, South Hills Electric LLC did tune up on AC system and our findings were that furnace needed replaced do to hazardous conditionsCustomer declined suggested work of furnace replacement We will not perform any repairs to HVAC system that could potentially put customers health & wellness in jeopardy In good faith we will offer customer $credit towards furnace replacement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
During the phone call regarding a refund of the coupon used for $77, due to no service provided as well as falsely telling me that I did not require any coolant, my furnace was never discussed. It is my understanding that my AC unit is separate from my Furnace. The furnace is fueled by gas, the AC operates on electricity, no gas is required to run my AC. I have not used my furnace, but continue to use my AC as the weather requires. I would never put my family in danger or ask anyone to patch something that could potentially hurt my family. That was never the case in this situation whatsoever. I'm appalled that it is suggested. This complaint is regarding your company falsely advising me that my AC did not need coolant, when in fact it did and falsely advising me that my coil needed cleaned (at a price of $1200), when in fact it did not. After I called to let you know that another company came to inspect my AC after your assessment stating I would need to pay $1200 to have my coil cleaned, that is when you notified me that you no longer honor R-22 coolant with that coupon. That is when I demanded a refund, because there is no place in your ad that states there has been any sort of change in what type of coolant you cover. The ad that I have used twice prior always included R-22 coolant, my AC unit had not changed and neither did your ad. I was never advised prior to inspecting my AC unit that your company no longer included R-22 coolant with the coupon. There is no way I would have known that you would not honor the exact same coupon that I had used 2 years prior. Regards,
[redacted]
This is in regards to Revdex.com complaint # [redacted] & complaint filed to [redacted] that customer was not provided proper service per Deal purchased on [redacted].First off I would like to state that we appreciate your business & our first priority in servicing your HVAC system is the safety...
of our customers. As customer stated we no longer provide R-22 refrigerant as it is on a government phase-out program. As stated in the deal customer may be charged additional fee for broken component(s) and/or part(s) replacement. While our technician was performing inspection he noticed a crack in furnace heat exchanger area and advised customer that furnace should not be operated. Statement of conditions by technician that customer signed off for service call. 09/03/15 6:37 PM by Technician(Refrigerant levels are fine not cooling well due to restriction on dirty coil while I was here I decided to check the furnace and found a crack in the heat exchanger advised homeowner not to use do to co poisoning and possible death). Visible crack in combustion chamber noticed when door was removed.We provided customer with estimate to replace furnace only. 09/03/15 6:43 PM by TechnicianDo you to crack in heat exchanger I advised homeowner not to use the furnace and needs a new furnace gave her two different options for two different furnaces one for 80% Single stage 80,000 BTU five year parts one year labor life time warranty on the heat exchanger for $3250and 96% 60,000 BTU high-efficiency ten year parts ten-year labor lifetime unit replacement if the heat exchanger cracks for $4100 Customer declined furnace replacement. Customer contacted office about service call and demanding her 1 lb of coolant. I explained to her that we do not provide R-22 with deal anymore. I emphasized the fact that her furnace had a cracked heat exchanger and needs replaced. We cannot repair any part of customers HVAC system in this condition as furnace is non operational due to possible carbon monoxide leak which could lead to poisoning, sickness, or possible death.Customer stated that she would file complaint with Revdex.com & [redacted]. I advised customer that is her right as a consumer to do that. She hung up.In conclusion, South Hills Electric LLC did tune up on AC system and our findings were that furnace needed replaced do to hazardous conditions. Customer declined suggested work of furnace replacement. We will not perform any repairs to HVAC system that could potentially put customers health & wellness in jeopardy. In good faith we will offer customer $77 credit towards furnace replacement.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below During the phone call regarding a refund of the coupon used for $77, due to no service provided as well as falsely telling me that I did not require any coolant, my furnace was never discussedIt is my understanding that my AC unit is separate from my Furnace The furnace is fueled by gas, the AC operates on electricity, no gas is required to run my ACI have not used my furnace, but continue to use my AC as the weather requiresI would never put my family in danger or ask anyone to patch something that could potentially hurt my familyThat was never the case in this situation whatsoeverI'm appalled that it is suggestedThis complaint is regarding your company falsely advising me that my AC did not need coolant, when in fact it did and falsely advising me that my coil needed cleaned (at a price of $1200), when in fact it did notAfter I called to let you know that another company came to inspect my AC after your assessment stating I would need to pay $to have my coil cleaned, that is when you notified me that you no longer honor R-coolant with that couponThat is when I demanded a refund, because there is no place in your ad that states there has been any sort of change in what type of coolant you coverThe ad that I have used twice prior always included R-coolant, my AC unit had not changed and neither did your adI was never advised prior to inspecting my AC unit that your company no longer included R-coolant with the couponThere is no way I would have known that you would not honor the exact same coupon that I had used years priorRegards, [redacted] ***
This is in regards to Revdex.com complaint # [redacted] & complaint filed to [redacted] that customer was not provided proper service per Deal purchased on [redacted] ***.First off I would like to state that we appreciate your business & our first priority in servicing your HVAC system is the safety of our customers As customer stated we no longer provide R-refrigerant as it is on a government phase-out program As stated in the deal customer may be charged additional fee for broken component(s) and/or part(s) replacement While our technician was performing inspection he noticed a crack in furnace heat exchanger area and advised customer that furnace should not be operated Statement of conditions by technician that customer signed off for service call09/03/6:PM by Technician(Refrigerant levels are fine not cooling well due to restriction on dirty coil while I was here I decided to check the furnace and found a crack in the heat exchanger advised homeowner not to use do to co poisoning and possible death) Visible crack in combustion chamber noticed when door was removed.We provided customer with estimate to replace furnace only09/03/6:PM by TechnicianDo you to crack in heat exchanger I advised homeowner not to use the furnace and needs a new furnace gave her two different options for two different furnaces one for 80% Single stage 80,BTU five year parts one year labor life time warranty on the heat exchanger for $3250and 96% 60,BTU high-efficiency ten year parts ten-year labor lifetime unit replacement if the heat exchanger cracks for $ Customer declined furnace replacement Customer contacted office about service call and demanding her lb of coolant I explained to her that we do not provide R-with deal anymore I emphasized the fact that her furnace had a cracked heat exchanger and needs replacedWe cannot repair any part of customers HVAC system in this condition as furnace is non operational due to possible carbon monoxide leak which could lead to poisoning, sickness, or possible death.Customer stated that she would file complaint with Revdex.com & [redacted] *** I advised customer that is her right as a consumer to do that She hung up.In conclusion, South Hills Electric LLC did tune up on AC system and our findings were that furnace needed replaced do to hazardous conditionsCustomer declined suggested work of furnace replacement We will not perform any repairs to HVAC system that could potentially put customers health & wellness in jeopardy In good faith we will offer customer $credit towards furnace replacement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
During the phone call regarding a refund of the coupon used for $77, due to no service provided as well as falsely telling me that I did not require any coolant, my furnace was never discussed. It is my understanding that my AC unit is separate from my Furnace. The furnace is fueled by gas, the AC operates on electricity, no gas is required to run my AC. I have not used my furnace, but continue to use my AC as the weather requires. I would never put my family in danger or ask anyone to patch something that could potentially hurt my family. That was never the case in this situation whatsoever. I'm appalled that it is suggested. This complaint is regarding your company falsely advising me that my AC did not need coolant, when in fact it did and falsely advising me that my coil needed cleaned (at a price of $1200), when in fact it did not. After I called to let you know that another company came to inspect my AC after your assessment stating I would need to pay $1200 to have my coil cleaned, that is when you notified me that you no longer honor R-22 coolant with that coupon. That is when I demanded a refund, because there is no place in your ad that states there has been any sort of change in what type of coolant you cover. The ad that I have used twice prior always included R-22 coolant, my AC unit had not changed and neither did your ad. I was never advised prior to inspecting my AC unit that your company no longer included R-22 coolant with the coupon. There is no way I would have known that you would not honor the exact same coupon that I had used 2 years prior. Regards,
[redacted]
This is in regards to Revdex.com complaint # [redacted] & complaint filed to [redacted] that customer was not provided proper service per Deal purchased on [redacted].First off I would like to state that we appreciate your business & our first priority in servicing your HVAC system is the safety...
of our customers. As customer stated we no longer provide R-22 refrigerant as it is on a government phase-out program. As stated in the deal customer may be charged additional fee for broken component(s) and/or part(s) replacement. While our technician was performing inspection he noticed a crack in furnace heat exchanger area and advised customer that furnace should not be operated. Statement of conditions by technician that customer signed off for service call. 09/03/15 6:37 PM by Technician(Refrigerant levels are fine not cooling well due to restriction on dirty coil while I was here I decided to check the furnace and found a crack in the heat exchanger advised homeowner not to use do to co poisoning and possible death). Visible crack in combustion chamber noticed when door was removed.We provided customer with estimate to replace furnace only. 09/03/15 6:43 PM by TechnicianDo you to crack in heat exchanger I advised homeowner not to use the furnace and needs a new furnace gave her two different options for two different furnaces one for 80% Single stage 80,000 BTU five year parts one year labor life time warranty on the heat exchanger for $3250and 96% 60,000 BTU high-efficiency ten year parts ten-year labor lifetime unit replacement if the heat exchanger cracks for $4100 Customer declined furnace replacement. Customer contacted office about service call and demanding her 1 lb of coolant. I explained to her that we do not provide R-22 with deal anymore. I emphasized the fact that her furnace had a cracked heat exchanger and needs replaced. We cannot repair any part of customers HVAC system in this condition as furnace is non operational due to possible carbon monoxide leak which could lead to poisoning, sickness, or possible death.Customer stated that she would file complaint with Revdex.com & [redacted]. I advised customer that is her right as a consumer to do that. She hung up.In conclusion, South Hills Electric LLC did tune up on AC system and our findings were that furnace needed replaced do to hazardous conditions. Customer declined suggested work of furnace replacement. We will not perform any repairs to HVAC system that could potentially put customers health & wellness in jeopardy. In good faith we will offer customer $77 credit towards furnace replacement.