A Airline Express Limousine & Car Service, Inc.

I am leaving this as isThe way he treated my driverI will not be changing anything

Here is the issue, any bit of a bill that is termed the "gratuity" is then something set by the customer as a statement of how much or how little the customer appreciates the service,  When I'm told that the...

"gratuity" is a mandatory cost and is set by the business, it is no longer a "gratuity" but part of the cost charged by the business, given that at the time the service was rendered, I was told that I wasn't going to get a receipt but that the receipt would be mailed to me, I was naturally unhappy with the service, to make matters worse the "receipt" that I was emailed did NOT constitute a proper receipt ( see square receipts for an example of a proper emailed receipt ) I had trouble actually getting the accounting dept at my employer to accept what was given.  Also, ask the driver what I did to alienate him?  whats up with that, I thought the customer was always right?  This ( along with [redacted] molesting travelers ) is really motivation to never travel.
Regards,
[redacted]

This letter is in response to the above mentioned complaint number. We are resolving this matter by sending the client a check in the requested amount of $350.00. See enclosed copy