A-All Mini Storage

This Tenant moved in December 20, 2015.  She inspected the unit to be sure it would be suitable for her storage needs.  Contract was explained to Tenant in detail.  She accepted the space being in good condition and repair and suitable for storage purposes as noted in the contract....

When we were notified of the leak in her unit it was during a period of several days of rain.  We cannot repair our units while wet.  We did repair on first dry day.  We did offer Tenant a free tarp to cover her things in the meantime.   As stated in contract we always encourage tenants to cover and protect their belongings during the explanation of the contract.  This particular tenant declined renters insurance twice during the explanation of the terms of the contract. As for rent due date hers was on 20th of every month.  We do courtesy calls 5 days after the due date to remind tenants that the rent is still due.  We did call this tenant on 05/24/2016.  This was the first time this tenant was late.  As stated in contract she has a 10 day grace period before a late fee would be assessed. Tenant was aware of the late fee and she paid it 11 days late and incurred a 15.00 late fee not 20.00 as stated in complaint.  Tenant had ample opportunity to pay within her grace period.  Thank youManager

Review: When I went to move in they had to check several units to find one that didn't leak. They assigned me a unit - then when we got there - there was a leak. So we had to go back and try for a different unit. Moved in and guess what - IT LEAKS and damaged all of my stuff. I notified them and it took them SEVERAL DAYS of rain to fix it. Now - they DO NOT send you billing or call you or send a reminder or ANYTHING - but when you are ONE day late they charge you almost $20 and lock you out of your unit. TOTALLY SHADY BUSINESS PRACTICES.

You cannot charge a late fee if you do not invoice or bill your customers. And you cannot be negligent and cause $100s in damages and just shrug your shoulders.Desired Settlement: Reversal of ALL payments on my unit. I will be moving out ASAP.

OR $500 damages for my damaged furniture.

Business

Response:

This Tenant moved in December 20, 2015. She inspected the unit to be sure it would be suitable for her storage needs. Contract was explained to Tenant in detail. She accepted the space being in good condition and repair and suitable for storage purposes as noted in the contract. When we were notified of the leak in her unit it was during a period of several days of rain. We cannot repair our units while wet. We did repair on first dry day. We did offer Tenant a free tarp to cover her things in the meantime. As stated in contract we always encourage tenants to cover and protect their belongings during the explanation of the contract. This particular tenant declined renters insurance twice during the explanation of the terms of the contract. As for rent due date hers was on 20th of every month. We do courtesy calls 5 days after the due date to remind tenants that the rent is still due. We did call this tenant on 05/24/2016. This was the first time this tenant was late. As stated in contract she has a 10 day grace period before a late fee would be assessed. Tenant was aware of the late fee and she paid it 11 days late and incurred a 15.00 late fee not 20.00 as stated in complaint. Tenant had ample opportunity to pay within her grace period. Thank youManager