A Allison Roofing Reviews (1)
In September 2009 A.[redacted] Roofing installed a new roof on my house with a 5 year workmanship warranty and 30 year materials warranty. On Tuesday, April 3 I called and left a voicemail with the company stating that I had some issues with my roof and would like them to look at it. My call was never returned.
On Friday, April 6 I called again and spoke with [redacted] about the issues with the roof; nails sticking up and missing shingles. Without prompting, she told me that these were not covered under their warranty and there would be a minimum charge to have someone look at it. I asked her how she could tell me this was not a warranty issue without actually looking at the roof and her response was “because we’ve been in the business for many years and know that the roof was installed correctly.” I told her I disagreed with her position and while, in theory, it’s nice to believe the roof was installed perfectly, in reality mistakes do happen. She then asked me how old I was and when I responded, “why does that matter?” she replied “because you sound very immature and you obviously don’t know anything about the roofing business”.
Needless to say I was taken aback by this statement. I have never been spoken to like this when dealing with any company before let alone a local business. This being said I still did not become hostile with her. I was actually at a loss for words at this point but I did inform her that I do have experience installing roofs. She stated that she was not going to argue her point any further and that I should call back when I had calmed down. The only option I saw at that point was to say ok and call back later which I did that same day.
To start off our second conversation I informed [redacted] that I did not want to get into another disagreement about the warranty, I just needed to get someone out to look at the roof. She stated again that the warranty would not cover my issue and there would be a minimum charge to come out. I responded that I’d discuss that with the person who comes to look at the roof. She replied, “That isn’t the way it works, they don’t decide that, I do. I’m the owner”. I then asked if she would be willing to come out and look at it herself and that I didn’t want to have to pay for an assessment. I also stated that companies are always willing to give free estimates and yet she was unwilling to look at a roof her company installed for over $14,000 only two and a half years ago.
She said that she’d see if she could get someone out to look at it but reminded me that if anyone else performs any work on the roof the warranty would be void. I then responded, “What warranty? If you can tell me over the phone that the roof was installed perfectly and the issues I have aren’t covered it sounds like there is no warranty.” She told me to check my paperwork for the warranty and that she would have someone out to my house no later than Tuesday, April 10. This date has come and gone and I still have not heard anything back from this company. In fact, I’ve scheduled a different company to assess the problems because they need to be addressed and I have no faith that A.[redacted] Roofing cares about their customers or that they would do a satisfactory job if they did. The other company came out the same day and didn’t charge for the assessment.